840 Servicing Jobs - Page 30

What s up We re VaynerMedia ! We are a contemporary global creative and media agency with expertise in driving relevance for clients and delivering impactful business results. The independently-owned agency was founded in 2009 and has offices in New York, Los Angeles, London, Singapore, Australia, Thailand, Japan and Mexico City. VaynerMedia has been recognized for its work at Cannes Lions, the Clio Awards and The Webby Awards. It is part of the VaynerX family of companies. Culture is our key and Empathy is how we build it. VaynerMediaAPAC is strong with a world-class combination of diverse backgrounds collaborating to put forward innovative, creative and strategic solutions to the one advantage that stands the test of time --- PEOPLE. Day in and day out, we propel some of the biggest brands in the world to the intersection of attention and culture. In APAC, we are proudly +250, servicing a diverse client all around the region. The PITCH We re lucky that everyone within our walls thinks creatively, shares a passion for building communities, and understands the world of both big campaigns and social micro-content. Our ACDs here serve a slightly different (and more senior) role than more traditional digital creative types, but thankfully we ll never use the term digital ninja . Are you based in Delhi/ NCRGeeking the creative world in the India market for 7+ years nowOh well, we could be meant to be -- Here s where you come in. Use your creative craft, understanding of platforms and grasp of culture to solve marketing problems for a variety of brands. You have the most challenging role in the creative department as your duties are split between both doing the work as well as helping manage some of the work. You spend roughly 80% of your time working on solving briefs and 20% of your time managing projects under the direction of CD. You don t have an assigned partner so you often work alone with another creatives in the pod. And sometimes you partner with the CD. While other members of the pod do not technically report to you, it s expected that you help mentor them when possible. You have the most challenging role in the creative department. You fulfill the duties of a creative writer but also help manage projects under your CD s discretion. #thenavysealsofcreative Qualifications include Proven art direction, writing and design skills of 7 years Strong understanding of ideas versus tactics Exceptional concepting ability Natural leadership tendencies Exceptional video production experience Great with feedback and revisions What you should know about VaynerMedia Think lab and not agency . We get excited about solving business problems, not creating advertising for the sake of making advertising. Our entrepreneurship DNA runs deep. We re willing to break rules, try new things, and test hypotheses if it means better understanding our craft. It s fun! Our environment (and pace) feels much more like a start-up than most agencies you might be used to. Hopefully that, and the opportunity to collaborate with the talented and enthusiastic crew, work with big brands excites you, as it does us. We can t wait to meet you. P.S Portfolio would be nice :) #LI-Onsite

Execution Analyze the customer segmentation, sales trends in terms of demographics, geography, characteristics etc. to assess the potential for business Conduct trainings at the branch for all banking partners around regulatory guidelines and products. Plan for activation of branches through R&R activities to increase the penetration in active branches to realize full potential of the bank partner in the given geography Relationship Management Drive the campaign/contest for the Partner Bank to drive sales in profitable segments. Assist banking partners in pitching product to crucial customers & driving sales closure for the same. Identify cross sell opportunities for existing customers New Acquisition Banking Partners Gather market information of potential partner, analyze partners profile and customer mix to identify best product fitment from BAGIC portfolio, assess profitability & viability assessment of partnership Schedule meetings with prospective banking clients and brief them about BAGIC products/ offer them lucrative products in coordination with the Vertical Head Service Orientation Engage with cross functional teams to ensure seamless execution of work across channels and deliver desired productivity including everyday servicing and policy issuance etc. Gather relevant documents from customer post sales and submit the same to operations team; gather additional data/documents as required Resolve operational issues faced by the partners to ensure smooth experience while working with BAGIC Provide support for cancellation requests, policy endorsements; process & track such requests in coordination with internal ops team ; Ensure ease of process & approvals for partners by coordinating with internal Ops team Support partners to register claims on behalf of customers, coordinate to ensure approvals within agreed timelines.

Execution Support partners to register claims on behalf of customers, coordinate to ensure approvals within agreed timelines. Engage with cross functional teams to ensure seamless execution of work across channels and deliver desired productivity including everyday servicing and policy issuance etc. Gather relevant documents from customer post sales and submit the same to operations team; gather additional data/documents as required Resolve operational issues faced by the partners to ensure smooth experience while working with BAGIC Provide support for cancellation requests, policy endorsements; process & track such requests in coordination with internal ops team ; Ensure ease of process & approvals for partners by coordinating with internal Ops team Service Orientation Schedule meetings with prospective banking clients and brief them about BAGIC products/ offer them lucrative products in coordination with the Vertical Head Gather market information of potential partner, analyze partners profile and customer mix to identify best product fitment from BAGIC portfolio, assess profitability & viability assessment of partnership New Acquisition Banking Partners Drive the campaign/contest for the Partner Bank to drive sales in profitable segments. Assist banking partners in pitching product to crucial customers & driving sales closure for the same. Identify cross sell opportunities for existing customers Relationship Management Analyze the customer segmentation, sales trends in terms of demographics, geography, characteristics etc. to assess the potential for business Conduct trainings at the branch for all banking partners around regulatory guidelines and products. Plan for activation of branches through R&R activities to increase the penetration in active branches to realize full potential of the bank partner in the given geography

Diploma / B.E - Mechanical Engineer with 3 to 4 years of experience in installation, commissioning & servicing of pharmaceutical machinery such as: Liquid, Ointment Manufacturing Plants, Liquid Bottle Filling Machines, Capping & Labelling Machines. Required Candidate profile Willingness & readiness to travel domestically & internationally for site visits. Conduct FAT (Factory Acceptance Testing) at vendor sites as per customer specifications & company standards. Perks and benefits Negotiable - Depending Upon Candidate & Experience

Responsibilities To fulfill aftersales needs of customers in the assigned territory To Maintain response time & downtime as per the SLA to assigned customers, Accountable for instruments installation and Warranty service in the Field, Accountable for Billable service and promote the service contracts, Accountable for Accessories & generating lead for Consumables sales, Develop and deliver a productivity strategy that contributes quarterly impacts to the business, Deliver actionable data driven insights to explore new areas of operational excellence, Ensure all in-field activities are carried out safely complying with company environmental Health & Safety (EHS) guidelines and procedures, Perform field service as advised by the Group Leader, carrying out repairs, maintenance and installation of instrumentation and their accessories, Provide highly visible customer support through the performance of on-site installation, troubleshooting, service, and repair of complex equipment and systems, Develop Junior Engineers on handling equipments and customers, Execute preventive maintenance calls as scheduled, Align personal working practices with the departments performance targets, Actively demonstrate compliance with all team targets, Maintain personal service spares issued and inventory records to the highest standard, Ensure all anomalies are quickly and effectively reported and resolved, Ensure that all tools and test equipment is adequate to perform service required, and that all test equipment issued is calibrated at the times specified, Make returns of all fully completed service documentation, Service Reports, Expenses Claims, daily, To ensure that quality standards are maintained while servicing the equipment, To maintain good communication at all relevant levels of customer organization, In case, customer gives poor rating while taking feedback about our services, necessary support must be taken from colleagues and ensure that customer complaint is resolved, Knowledge Management To continuously update the technical knowledge of products, To develop applications knowledge, To develop soft skills related to communication, selling and customer management, Cross functional support To support all colleagues as and when necessary, aligning to objectives of organization growth, To help Service Sales by following up on contract status, Account Receivables and promoting Upgrades / Accessories / Consumables , Basic Qualifications Education: Any graduate/postgraduate preferably Science Required work experience: Should have more than 6-8 years of experience in the relevant field, Experience in a Customer Service Environment Background in Electronics preferably gained in a high technology service, environment, with an understanding of analytical or clinical instrument applications, Competency Required: Strategic Perspective: Provides innovative growth ideas, Collaborates well across PKI, Develop Service coverage and sales plan (customers) Leadership Provides inspirational leadership, Strong communication/presentation skills Attracts/develops/retains high potential/ performing teams, Collaborates well with all PKI organizations Preferred Characteristics Resourceful and resilient in achieving goals, focused on achieving results Enthusiastic Proactive mindset with strong sense of responsibility and ownership Creates and maintains effective customer relationships, Ability to communicate in a professional manner with customers on all levels, providing service information, technical data, and general help as necessary, Ability to communicate internally, orally and in writing, Negotiating and influencing skills Understanding of excellent Customer Service

SUMMARY Job Title: Mechatronic Technician We are currently in search of a Mechatronic Technician to become a part of our team and undertake the responsibility of preserving, diagnosing, and fixing mechanical, electrical, and electronic systems in commercial vehicles to ensure their secure and effective operation. The perfect candidate will execute repairs on commercial vehicle systems, components, and accessories, adhering to manufacturer guidelines and safety procedures to reinstate functionality and performance. It is crucial to adhere to safety protocols and regulations to ensure vehicle safety and compliance, as well as maintain detailed records of maintenance, repairs, and inspections of commercial vehicles. Requirements Requirements: Completion of vocational training as an Automotive Mechatronics Technician for Commercial Vehicles, Agricultural and Construction Machinery Mechatronics Technician (m/f/d), or a similar technical qualification. Minimum of 2 years of hands-on experience in the repair and maintenance of commercial vehicles (excluding passenger vehicles). Candidates should possess substantial mechanic experience in this specific area of repair and service. During the screening process, candidates will be required to provide the names of vehicles they have worked on. Strong problem-solving abilities Team player Possession of at least a Class B driver's license Age below 40 years Note: Please include the names of vehicles worked on during the screening process. --- Completion of vocational training as an Automotive Mechatronics Technician for Commercial Vehicles, Agricultural and Construction Machinery Mechatronics Technician (m/f/d), or a similar technical qualification. Minimum of 2 years of hands-on experience in the repair and maintenance of commercial vehicles (excluding passenger vehicles). Candidates should possess substantial mechanic experience in this specific area of repair and service. During the screening process, candidates will be required to provide the names of vehicles they have worked on. Strong problem-solving abilities Team player Possession of at least a Class B driver's license Age below 40 years

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. At Prudential Health India (PHI), we are on a mission to make Indians healthier, while bridging the health protection gap. This is a Zero to One team undertaking a greenfield health insurance deployment in India committed to building journeys that will truly empathize with the customer and offer a differentiated, uniquely delightful, and bespoke experience. To partner us in this mission, we are looking for a talented Manager- Retail Service As a Lead, your typical week might include the following Look after servicing requests of customers reaching out through our Contact center Own the post-acquisition customer servicing journey and work with Operations and Products team to ensure both business requirements and unit test are executed with efficacy Work with Contact Center lead to identify opportunities where digital servicing options can be promoted that will enable customers to receive instant service Be the advocate of digital servicing and encourage distributors and customers to drive engagement on such technology platforms at the same time act as a concierge to those segments that need support Implement exception management process so that Service Delivery failures are identified and remediated before impacting Customer or the Distributor Work with agile and lean mindset by relying on technology for transaction management and focus on Customer and Distributor Value Preposition Implement process controls to avoid any kind of regulatory, reputational or financial breaches Implement pre-emptive engagement opportunities for both customer and distributor thereby delivering superior experience opportunities You could be the right candidate if you Have a bachelor s degree from a recognized institute Have solid foundation in Customer Service and Operations Have knowledge of Insurance products Are not intimidated by the rapidly changing customer or distributor expectations and can keep up with constantly evolving technology solutions Able to think on your feet to navigate through the ecosystem and deliver solutions Are obsessed with providing Customer and Distributor delight moments and can influence stakeholders in the process Are a highly driven individual who goes that extra mile to deliver an outstanding product to the business team and end users/customers. Demonstrate the ability to work in a fast paced and hyper-growth environment using agile methodologies where Customer and Distributor expectations can be changing This could be the gig for you if you Are passionate about bringing truly consumer centric ideas and products into reality to help customers be healthier; you enjoy spending time with customers to understand what they really want. Have an attentive ear listen to new ideas. Thrive in environments that celebrate co-creation and collaboration. Are passionate about leveraging new age digital tools and technologies to transform customer experience. Like to work in a culture where everyone can see what others are doing Take help from others when stuck and encourage others when there are setbacks Have 4-7 years of total experience with at least 2+ years domain experience in insurance or banking. What can make you extra special if you Have demonstrable experience in improving customer experience through well managed operations Have walked extra mile in solving business problems by adopting offbeat path Have proven track record of succeeding in complex business environment and helping colleagues succeed as well We are keen to listen to your story; doesn t matter if you tell these stories with a sigh or with excitement. We respect both versions. Truly. Location: Mumbai Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Please call on Call : 8097516674 Mail : sangeeta@contactxndia.com Role & responsibilities Area Service Incharge Location : Mumbai/Kolhapur/Surat Exp : 3to 5 years Education : Diploma/Degree in Electrical or Electronics POSITION PURPOSE * To ensure post - sales services to customers of the assigned territory * To provide proactive customer care services to projects * To manage ASP network in the territory * To ensure quality delivery of warranty services * To coordinate service camps at projects sites * To ensure customers satisfaction as targeted * To resolve customer care issues pertaining to dealers JOB PROFILE * To supervise service delivery of SPs ( service personnel ) on daily basis * To monitor call pendency of every SP on daily basis * To take corrective action on pending calls in order to ensure timely closure * To provide CBS installation trainings to SPs * To ensure spare parts availability with each ASP * To review requirement of spare parts of each ASP based on consumption trends on monthly basis * To take corrective actions on gaps found in MSL maintenance of spare parts with ASPs * To ensure achievement of PMC sales target * To check quality of PMC service deliveries done by SPs * To provide proactive installation support to projects & keep record at each stage * To provide proactive installation pre-operative guidance to 100% customers * To visit sites during installation process * To organise service camps at projects sites * To visit sites during service camps * To resolve customers complaints as per defined CC timelines * To track & monitor franchisee wise call quality * To personally visit unsatisfied customers and close loop * To ensure that customers satisfaction to be more than 95% * To manage spare parts and ensure that every replaced part is returned to factory within committed timelines * To visit dealers counters in the territory * To resolve issues of dealers related to customer care * To assess dealers plumbers confidence on Jaquar products installation * To provide complete bathing solutions installation trainings to dealers plumbers to develop them for carrying out quality installations Preferred candidate profile

ABFRL is looking for Advisor to join our dynamic team and embark on a rewarding career journey. Responsibilities: Provide expert advice and insights on specific subject matters. Assist clients or management in decision-making processes. Conduct thorough research to support advisory services. Prepare detailed reports and recommendations. Collaborate with other advisors and departments. Stay updated with industry trends and best practices.

Act as the first point of contact for clients, delivering exceptional service. Address client concerns promptly and ensure a high level of satisfaction. Maintain accurate records of client interactions and follow up on unresolved issues. Ensure effective servicing and address clients related to statements , wealth related queries, portfolio statements etc. Liaising with internal teams - SME ( ME + Lib) to fulfil any client document related deficiency. Completion of investments KTC for clients on relevant portals . Key Responsibilities Strategy Create a Service Culture and ensure a superior Service experience for our customers. Business Servicing the WRB Clients for their end-to-end banking requirements Processes Ensure effective servicing and address clients related to statements , wealth related queries, portfolio statements etc Completion of investments KTC for clients on relevant portals People Talent Address client concerns promptly and ensure a high level of satisfaction. Risk Management Ensure accurate documentation and adherence to banking guidelines Skills and Experience Strong knowledge of retail banking products (accounts, loans, deposits, insurance, investments). Proficiency in using banking software/ application and CEMS Client-focused attitude with a proactive approach to relationship building. Problem-solving abilities to address client queries effectively Qualifications EDUCATION - Bachelor s degree in finance, Business Administration, Economics, or related fields (MBA preferred). TRAINING - 2 to 5 years of experience in retail banking preferably in priority banking CERTIFICATIONS - Prior experience in wealth or priority banking is required LANGUAGES - ENGLISH, HINDI, About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 29105

Execution Analyze the customer segmentation, sales trends in terms of demographics, geography, characteristics etc. to assess the potential for business Conduct trainings at the branch for all banking partners around regulatory guidelines and products. Plan for activation of branches through RR activities to increase the penetration in active branches to realize full potential of the bank partner in the given geography Relationship Management Drive the campaign/contest for the Partner Bank to drive sales in profitable segments. Assist banking partners in pitching product to crucial customers driving sales closure for the same. Identify cross sell opportunities for existing customers New Acquisition Banking Partners Gather market information of potential partner, analyze partners profile and customer mix to identify best product fitment from BAGIC portfolio, assess profitability viability assessment of partnership Schedule meetings with prospective banking clients and brief them about BAGIC products/ offer them lucrative products in coordination with the Vertical Head Service Orientation Engage with cross functional teams to ensure seamless execution of work across channels and deliver desired productivity including everyday servicing and policy issuance etc. Gather relevant documents from customer post sales and submit the same to operations team; gather additional data/documents as required Resolve operational issues faced by the partners to ensure smooth experience while working with BAGIC Provide support for cancellation requests, policy endorsements; process track such requests in coordination with internal ops team ; Ensure ease of process approvals for partners by coordinating with internal Ops team Support partners to register claims on behalf of customers, coordinate to ensure approvals within agreed timelines.

Diploma / B.E - Mechanical / Electrical / EC / IC Engineer with 1 to 4 years of experience in Pharma Machinery Manufacturing Industry as Service Engineer. Conduct commissioning tests to ensure proper setup & functionality. Knowledge in Documentation. Required Candidate profile Machine trial test in factory. Involvement in FAT & trial. Ready for field work till project hand over. Complete Machine installation at site. Machine handover to customer at site. Good Communication. Perks and benefits Negotiable - Depending Upon Candidate & Experience

SUMMARY We have an excellent opportunity for experienced people to work as a Store Manager in Bangalore. Apply Now. About Company: It is India's largest and most definitive place for fine writing instruments and accessories, and a leader in personalised corporate - gifting. Department Retail Reports To AOM Location - Orion Mall (Bangalore) Responsibilities: Sales of the store. Train, evaluate and motivate store employees Maintain, encourage, and possess ownership mentality . Provide a positive working environment and handle employee issues appropriately and in a timely manner. Resolve customer problems or complaints by determining optimal solutions. Ensure interior and exterior of store is maintained to company standards. Provide exceptional customer service and ensure the employees also provide the same level of service. Communicate, execute, and manage marketing and merchandising programs. Ensure store non - moving is less than 10% Ensure employee awareness of safety and emergency procedures. Ensure VM at store is best and as per guidelines Maintain adequate store supplies. Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank. Execute and monitor loss prevention and shrink programs. Management of all stores operational issues, to include store housekeeping, store administrative duties, physical inventories etc. Ensure reports are sent on timely basis. Requirements Qualification:- Any graduate Minimum 3 years of retail experience, preferred in a luxury category. Should have handled a store with an average store size of 500 - 1000 square feet. Possess strong leadership skills Ability to teach effectively/develop others to the next level Strong operations experience in receiving, stock and inventory as well as front-office operations, end management and office management. Ability to organize and prioritise multiple tasks in a fast - paced environment Strong interpersonal, motivational, communication and organizational skills The ability to provide a great level of customer service. An upbeat demeanour, with a sales - oriented personality Benefits Salary - 4LPA - 6LPA PF+ESIC Lucrative Incentive

Position summary New American Funding (NAF) is a mortgage lender offering an array of loan options. Established in 2003 and headquartered in Tustin, CA, United States We're expecting candidate to be able to make independent decisions, execute the process and drive the team's performance on key performance metrics. Role & responsibilities Ensure process is executed as per Standard Operating Procedure. Providing team guidance and coaching to individual associates who fall below desired performance. Continuously contribute towards process improvement. Align team members with onshore team needs, allocate target and tool usage to support task performance. Track the process for workflow, tracking team performance, deployment of resources and capacity planning Review the performance on the key process metrics and conduct RCA to improve quality parameters. Act as process SME and manage additional responsibilities by providing extended cover to the team. Ensure daily work is managed within specified / agreed timeframe. Effectively manage shift operations and leave planning. Core Competencies Must have US Mortgage domain experience. Minimum 5 to 9 years of experience Experience in loan servicing Handled at least a team size of minimum 15 members Excellent command of the English language being fluent in spoken and written. MS Office application suite (preferably Word, Excel & PowerPoint). Good analysis and problem-solving skills Ability to build and motivate team.

Overview: Founded in 1988 and headquartered in Atlanta, Trimont ( trimont ) is a specialized global commercial real estate loan services provider and partner for lenders seeking the infrastructure and capabilities needed to make informed, effective decisions related to the deployment, management and administration of commercial real estate secured credit, We do this with a team of 400+ extraordinary Team Members who serve a global client base from offices in Atlanta, Dallas, Kansas City, London, New York and Sydney We empower our skilled global teams by equipping them with the necessary knowledge and advanced technology, as well as fostering a culture driven by values This approach helps our teams excel and build meaningful client relationships, while providing the highest quality service and feeling proud of the work they do, Trimont is an innovative firm where visionary professionals come to learn, grow, and thrive with colleagues driven by curiosity and collaboration, Learn: We believe ongoing learning is critical and are focused on providing a work environment where all team members can take ownership of their careers, Grow: We work alongside the largest institutional lenders in the world, overseeing the most significant projects in the industry This unique opportunity allows us to broaden our skillset and develop our abilities by tackling some of the industry's most challenging and exciting endeavors, Thrive: Our firm is a place where ethics and excellence meet to create an experience that matches our capabilities There are no limits to what we as team members as an organization, can achieve together, Job Summary: This Position is responsible for activities related to servicing of commercial loan transactions, Setting up cash management accounts, monitor cash management triggers, and closing cash management accounts Administering funds performing loans through waterfall This process involves analyzing the account to ensure there are sufficient funds to process funds, reconciling funds in the Cash Management account, processing payment from the cash management account, disbursing operating expenses to the borrower, and distributing any remaining funds in accordance with the governing agreements, Responsibilities: Support a variety of loan servicing tasks, including reviewing loan disbursement requests, processing and approving disbursements, process and approve day to day waterfall, process trigger transaction, setup, manage and close cash management accounts adhering to procedures, Follow the procedure while processing and performing quality check to ensure process is audit ready, Maintaining procedure manuals, provide trainings and on job support to junior team members, Perform Quality reviews, provide timely feedback and help junior team members to improve their quality, Identify and execute transformation/automation project which brings efficiency to the business Collaborate with peers in both locations to execute day to day operations and ensure process SLAs are achieved Proactively identify risk and introduce appropriate control measures Execute control, checks, reconciliation and report the outcome to management on a daily basis, Participate in application testing whenever needed Managing the process in absence of FLM Required Qualifications: Require 3+ Years of experience in Commercial Real Estate Servicing, Money Movement, Approval experience in Domestic (US) or International Disbursements/Payments domains, Cashiering, Ability to identify and manage Risk, Strong verbal and written communication Demonstrated capacity to achieve results in a fast-paced, high-volume, and dynamic setting, Organizational and administrative skills that reflect attention to detail and the ability to prioritize amidst competing demands, Strong work ethic and a sense of urgency, Skilled in managing sensitive information while upholding privacy, Handling workload and special projects efficiently, Ability to work both independently and within a team environment, Trimont is an equal opportunity employer, and were proud to support and celebrate diversity in the workplace If you have a disability and need an accommodation or assistance with the application process and/or using our website, please contact us We are proud to maintain a drug-free policy, ensuring that our community is a secure and productive space for all our team members,

Job title: Customer Service Representative B2B Location: Temple, TX Education: HS Diploma or GED No of Openings: 80 Job Summary B2B Customer Service Sales Representatives handle incoming calls to assist Business Telecommunication Customers with requests and questions on all services offered while handling incoming sales inquiries, providing information about our telecommunications products and services, and assisting customers in making informed purchasing decisions, This role requires effective communication skills, professionalism, business acumen, passion for sales, and a commitment to delivering exceptional customer experiences, Responsibilities Handle a variety of incoming calls addressing complex business customersquestions and concerns to provide a quick resolution and positive customer experience Engage with customers to understand their needs, answer questions, and provide product recommendations, Educate customers about our telecommunications products and services, including internet, phone / wireless, and TV packages, Present pricing, promotions, and available options to customers in a clear and compelling manner, Assist customers in selecting the most suitable products or services based on their requirements and preferences, Process sales orders accurately and efficiently using our sales tools, Follow up with customers to ensure satisfaction, address any concerns, and encourage upselling or cross-selling opportunities, Meet or exceed individual and team sales targets, conversion rates, and customer satisfaction metrics, Adhere to program key performance indicators such as: schedule adherence, average handle and wrap time, various conversion rates for telecommunications products, attendance policy Qualifications Minimum HS Diploma or GED, some College preferred Minimum of 6 months of call center experience or relevant sales experience, 1 year highly preferred Above average job stability Customer service, inbound retention, inbound sales, and telecommunications experience in a call center setting highly preferred Excellent verbal and written communication skills, with the ability to engage and build rapport with customers effectively, Strong sales aptitude and persuasive abilities, with proven testimonials on meeting or exceeding sales targets, Familiarity with telecommunications products and services, including internet, phone / wireless, and TV offerings, Above average computer skills and ability to navigate complex call center systems Proficiency in using sales tools to manage customer interactions and track sales performance, Exceptional customer service skills, with a focus on delivering positive experiences and resolving customer issues promptly, Ability to work independently and as part of a team in a fast-paced, high-volume environment, Must be willing to work full time onsite during dayshift, early evening, weekend, and Holiday hours of operation, Must pass pre-employment assessment testing and required background checks Follow us on LinkedIn to know about our latest job openings! Submit the form below to apply Name(Required) Email(Required) Phone(Required) Do you have a high school diploma(Required) YesNo Do you have customer service experience / Sales working in a call center environment(Required) YesNo How many years of experience do you have working as a Customer Service Representative(Required) 0-6 Monthsmore than 6+ Months Are you flexible working in shifts(Required) YesNo Flexibility to work any hours between(Required) 00 AM 8 Do you have prior telecommunications or sales experience(Required) YesNo Current Location(Required) Are you willing to commute to Temple, TX on daily basis (Required) YesNo Attach Resume(Required) Accepted file types: pdf, docx, doc, Max file size: 10 MB, ?

Job ID:42245 Location:Mumbai: Solitaire Corporate Park Position Category:Customer Service Position Type:Employee Regular Who are LRQA LRQA stands for dedication to clients, market firsts, and deep expertise in risk management Weve grown to become a leading global assurance provider, bringing together outstanding expertise in certification, customised assurance, cybersecurity, inspection and training, While were proud of our heritage, its who we are today that really matters, because thats what shapes who we and our clients can become tomorrow By staying true to our shared values and combining decades of collective experience, we support our clients in building a safer and more sustainable future, LRQA currently operates across 150 countries, with 5000+ experts supporting more than 61,000 clients across a diverse range of sectors and markets, Responsibilities: Provide input into local and global area strategies, business plans and budgets Translate plans into goals and objectives for the team across and implement these within agreed budgets ensure that the systems, processes and procedures are effective and efficient, Lead, coach and mentor the Service Delivery Support team across the area to understand embrace and embed the organizational, procedural and client facing adjustments in line with our strategies and values, Drive the development and adoption of the procedures and processes required to embed the changes within the Service Delivery Support teams in your area Work across inspection to ensure consistency of process or to ensure that bespoke solutions are developed/delivered as required, Meet client expectations through effective management of the team and associated resources, controls, budgets and deliverables to align and support the diversity of service offered across the region Ensure that the service delivery support team achieve the required performance targets and standards Ensure that all personal and team targets and deadlines are met through monitoring, reporting progress, providing feedback and taking appropriate corrective action where required Monitor and control all financial KPIs to ensure the targeted levels are maintained, Monitor, priorities, delegate and co-ordinate financial and other management information relating to the work of the team Critically analyze information and make recommendations for continuous improvement to meet targets Prepare, present reports and management information relating to performance, budgets and any other aspect of the teams work, Drive Service Delivery support activities such that related area Budget (External Income and Margin) targets are met Support the team in ensuring they pursue queries from suppliers and subcontractors and chase with SSC for payment in a timely manner, Review work order and project numbers and upload into the appropriate system to create work instructions with assigned work order numbers, Motivate, develop, coach, train, induct and formally appraise team members to set performance standards, recognize achievement and deal with performance issues to sustain a high-performance culture, Create and maintain resource, talent/succession, training and development plans to ensure strategic forward planning and adequate resource availability for the department including monitoring expenditure and income as applicable, Responsible for the management, day to day organization and co-ordination of the service delivery support team in line with service level agreements/KPIs to deliver the highest standards of services to all clients, Create and maintain resource, talent/succession, training and development plans to ensure strategic forward planning and adequate resource availability for the department including monitoring expenditure and income as applicable, Responsible for the management, day to day organization and co-ordination of the service delivery support team in line with service level agreements/KPIs to deliver the highest standards of services to all clients, Drive superior levels of surveyor utilization by ensuring the team is adequately trained and focused on matching effective client requirements and job skills matching, Drive the focus on effective and smooth processes related to the Customer Effort Score within the team, Drive the speedy and effective resolution of all client queries and disputes to aid the payment collection process and to ensure financial KPIs are met Ensure an appropriate level of technical knowledge within the Service delivery support team as evidenced through turnaround time of issues and ability of Service delivery support to resolve issues independently, Support employee engagement activities to ensure that all team members understand and are engaged in the delivery of the business objectives, Contribute to improving the business, protecting and enhancing the reputation of the company, by putting forward new ideas and, when requested to do so, implementing change to meet the future needs of the business, Technical Qualifications: High school diploma, general education degree, or equivalent Experience of working in a commercial environment Fluent in English (both written and verbal) Excellent IT skills Diversity and Inclusion at LRQA: We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business, Together our employees make our communities better and we want you to be part of our diverse team! LRQA is a leading global assurance provider The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future ( Group entities ), Copyright LRQA 2021 All rights reserved Terms of use Privacy Policy,

Landis+Gyr is a leading global provider of integrated energy management solutions for the utility sector Offering one of the broadest portfolios, we deliver innovative and flexible solutions to help utilities solve their complex challenges in Smart Metering, Grid Edge Intelligence and Smart Infrastructure With sales of USD 1 7 billion in FY 2019, Landis+Gyr employs approximately 5,500 people in over 30 countries across five continents, with the sole mission of helping the world manage energy better More information is available at the Lands+Gyr website landisgyr Experience 3-6 years Areas of Responsibility / Tasks: This role has responsibility for development and expected to work in all areas of software engineering ( design, implement, review, document, test, support) as the demand dictates, Design, Develop And Maintain Applications For A Large-Scale Amr/Ami System Using Java/J2EE Technologies On Windows Platform Participate in definition and design of software solutions based on the business requirements Produce design and architecture documents for existing and new software systems To perform unit testing Read And Understand Both Requirements (Use Cases) And Architecture Documents (UML) Accurately Estimate Work Effort And Complete Assignments On Schedule To Setup/ Configure/ Troubleshoot Lab environment Delivers the artifacts that are in his/her responsibility on time, and with the highest quality Follow company standards for coding, documentation, source control, code reviews, unit testing, performance testing and other development tasks Stay informed on open source projects and relevant technology topics Stay motivated, take initiative, find solutions, be detail-oriented, and take pride in work assigned Desired Skills/Competencies 3 6 years of experience in development and deployment of Service-oriented, Web-based Enterprise Software product/solutions Hands-on in the implementation of multi-layer architectures using technologies such as: Business Applications (Java/J2EE, multi-threading, JPA, JDBC, ActiveMQ) and API technologies (Web Services SOAP and REST, JMS, XML/XSD) Database (Oracle, SQL) Experiece in writing unit tests using Junit or any other similar framework Experience in build tools such as Maven, Ant Experience in deployment and troubleshooting Application Servers, such as, Weblogic, WebSphere, Jboss, Expereince with GIT or similar source control tools as well as Eclipse IDE Experience using Agile/Scrum software development methodologies using tools such as Jira, Confluence, Good to have: Web rich UI (Javascript, Action Script, Adobe Flex, Angular JS) Behavioral Competencies Strong analytical skills, attention to detail and excellent problem solving/troubleshooting skills Excellent verbal and written communications skills Highly driven, positive attitude, team player, self learning, self motivating and flexibility Strong customer focus Flair for creativity and innovation Qualifications And Additional Requirements Relevant tertiary qualification b-e (CS, IT, ECE), b-tech, M E, m-tech, MCA If you have the drive and enthusiasm to accept this challenge and to work in a very dynamic, cross functional and international environment, we are looking forward to meeting you Click apply now,

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities We are an equal opportunity employer All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances, Job Title Senior Service Engineer Service Location Bangalore 40027726 About Us Everest Blowers & Vacuum Pumps An Ingersoll Rand Business was established with the purpose of empowering?our customersIndustrial Low Pressure & Vacuum needs and providing them with?Innovative Cost-Saving Engineering Solutions, Job Summary Service engineer Job is to address all service query related to Site or customer premises and to resolve site visit and support shall be extended For business generation mindset should be clear to convince our customer Responsibilities To manage and respond timely on customer calls for assigned territory, Independent execution of Installation/ commissioning, overhauling and Troubleshooting of Screw Pump /Booster & Blowers Ensure the service call attendance and resolution at the site within the predefined timeline Supporting customers through technical and administrative activities Understanding customer needs and concerns/Providing a high level of customer service Preparing and submitting service reports/ Providing technical directions to the team, Providing the installation, operation and maintenance training to internal and external customers Participating in the training of new team members, Suggesting the adequate spare part for stocking at the site to minimize the machine downtime Supporting the Aftermarket spare sale team to maximize AMC coverage, Close coordination with the factory team to ensure timely availability of spares on site, Supporting spare sales and execution team for payment follow ups, Basic Qualifications: - Diploma /Bachelor Degree ( Mechanical /Electrical ) Self-driven approach Good knowledge of the aftermarket (parts & service) within Air Compressors/ Vacuum Pumps, System & Vacuum Industry, Good knowledge of electrical control & instrumentation systems long with process knowledge of various industries, especially in pharma sector, Fluent in English/Hindi Language Valid Passport and Driving License Travel & Work Arrangements/Requirements 70-80% travel across South India Key Competencies Absolute KEY skills needed for role Minimum 4-5 yearsexperience within the Vacuum Pump/Compressor/Pump Industry, Fluent in English/Hindi Language What We Offer We are all owners of the company! Stock options (Employee Ownership Program) that align your interests with the company's success, Yearly performance-based bonus, rewarding your hard work and dedication, Leave Encashments Maternity/Paternity Leaves Employee Health covered under Medical, Group Term Life & Accident Insurance Employee Assistance Program Employee development with LinkedIn Learning Employee recognition via Awardco Collaborative, multicultural work environment with a team of dedicated professionals, fostering innovation and teamwork, Ingersoll Rand Inc (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency For more information, visit IRCO ,

Details: Job Description The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities, Responsibilities: Provide swift and professional deskside IT support Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels Utilize the BLK ticket management system to record, update and resolve tickets from the Helpdesk Collaborate with other support groups across global locations to help troubleshoot client issues Utilize BLK tools for building, monitoring and troubleshooting client devices Participate in Disaster recovery testing exercises Upholding procedures for logging, reporting, and statistically monitoring desktop operations Write technical support and client documentation in form of Knowledgebase articles Meet or exceed expected customer service levels Other duties as assigned by the Level 2 Support Manager Job Requirements Details: Excellent proven track record supporting clients in a financial environment Excellent proven customer service based approach Knowledge of Windows OS and troubleshooting skills Knowledge/experience in VDI support Experience in applications like O365, Teams, WebEx Proven ability to prioritize tasks and issues according to the business impact Good written and verbal communication skills Good time management skills Able to work in a high pressure environment Strong organizational and analytical skills Ability to multi-task and work under pressure Ability to work autonomously and within team Flexible and proactive with a "will do' attitude Takes responsibility and follows through on issues to closure and root cause resolution Demonstrable desire to achieve

Job ID: 40025 | Location: Airoli, Maharashtra, India To provide effective demand servicing to customers Ensure effective communication to customers (internal /external) on status of supply and availability of material, Responsibilities Process sales orders (creation, modification, rejection) per principal guidelines, Handle basic Customer Service Desk (CSD) tasks, Collaborate with Business Support, Affiliates, and Agents, Periodically review pending orders and coordinate with the Business Unit for action, Maintain customer/country shipping instructions for efficiency, Provide timely updates to customers on order status and availability, Coordinate with Finance to release orders from Credit Block, Communicate and address delays with stakeholders, Manage order status feedback, issue resolution, and claims, Ensure proactive communication among all involved parties, Shift Time: 5:30 AM 2:30 PM (Pickup & Drop) Requirements Any Graduate, 6 Months 1 year of relevant experience in Order Management or Customer Service, Working experience with a captive or outsourced shared service centre, Good to have experience in SAP SD (Sales & Distribution) module, Good understanding of the operational OTC(Order-to-cash) process, Our Offer Company Culture Be part of an amazing team, who will be there to support you, A forward-looking company, with a culture of innovation and a strong portfolio in sustainable technologies, Ongoing Professional Development Opportunities Inclusive Work Environment Approachable Leadership Long term growth opportunity Work-Life Balance Speak Up Culture Women's Inclusion Network of Clariant (WIN) Benefits Hybrid Work Model3 days in office and 2 days remote Child Day Care facility fully sponsored by Clariant In-house Cafeteria & Subsidized meals 30 Days Annual Paid Leaves Clariant-Sponsored Annual Health Check-Up Centralized Company Transport for Designated Routes (Regular shift) Employee Wellbeing & Assistance Program Group Medical Insurance, Group Personal Accident Insurance and Life Insurance Maternity & Parental leave policies Performance-Based Competitive Annual Bonus Plan On-Site Medical Assistance for Employees: Doctor Visits Available Three Days a Week with a Medical Attendant Present Five Days a Week in the Medical Room, Your Contact Alka Sharma Clariant is a Swiss-based global specialty chemicals company, which is concentrated and developed in three business units: Care Chemicals, Catalysts and Adsorbents & Additives Our purpose as a company is reflected in our tagline "Greater chemistry between people and planet", which considers the principles of customer, innovation and people orientation, as well as a focus on creating solutions to foster sustainability in different industries by offering high-value and high-performance chemical specialties, At Clariant, we believe that diversity, equity and inclusion are essential to our success We strive to cultivate a workplace where all employees feel welcomed, respected, supported, and valued Our diverse workforce allows us to tap into a wealth of perspectives, experiences, and capabilities that drive innovation We are committed to ensuring equal opportunities for professional growth and advancement across all levels of the organization, based on objective criteria and regardless of gender, gender identity, race, ethnicity, religion, protected veteran status ,age, disability, sexual orientation or other aspects of diversity in accordance with the relevant governing laws By bringing together talented individuals with diverse backgrounds and viewpoints, we gain the agility to meet the evolving needs of our global customers and communities Join our team to help advance our mission of fostering a culture of belonging where everyone can thrive, Learn more about Clariant Follow us on Facebook, Instagram, LinkedIn, X and YouTube Read more about our commitment for people download our Employment Standards Brochure

Step into the role of Specialist Customer Care at Barclays, where you will play a pivotal role to manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators You will take ownership of your work, ensuring it aligns with the relevant rules & regulations, and codes of conduct, To be successful as a Specialist Customer Care at Barclays, you should have below critical skills, Excellent understanding of AML/KYC terminology Excellent verbal and written communication skills 0-24 Months of relevant experience, Graduate/Post-Graduate in any discipline (Freshers applicable however preferably Graduate Fresher) Knowledge of AML/KYC controls include front-end systems, applications, data sources and back end controls, Outstanding analytical and investigative skills, Experience of working in BPO, Flexibility in hours of work and ability to work changing shifts patterns You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills, This role is based out of Noida, Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests, Accountabilities Provision of customer service through various communication channels including chat, email and phone, Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case, Collaboration with teams across the bank to align and integrate customer care processes, Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas, Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations, Resolution of specific customer inquiries and issues related to the banks products and service, including account balances, transactions and payments, Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders, Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness, Analyst Expectations To meet the needs of stakeholders/ customers through operational excellence and customer service Perform prescribed activities in a timely manner and to a high standard No people leadership roles at this grade, Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members, Identify escalation of policy breaches as required, Take responsibility for customer service and operational execution tasks, Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct, Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function, Work within well-defined procedures that may involve a variety of work routines, Demonstrate an understanding of the procedures, Evaluate and select the appropriate alternatives from defined options, Make judgements based on the analysis of factual information, Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required, All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship our moral compass, helping us do what we believe is right They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge and Drive the operating manual for how we behave,

Join us as a "Technical Writer" at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences, You may be assessed on the key critical skills relevant for success in role, such as experience with researching, organising, writing, editing, and formatting technical information, as well as job-specific skillsets, To be successful as a "Technical Writer", you should have experience with: Basic/ Essential Qualifications Have proven experience in researching, organising, writing, editing, and formatting technical information to produce high-quality documents and/or product marketing materials for a specific audience Have exceptional writing, editing and verbal communication skills regardless of the audience or corporate grade Have proven expertise in understanding and communicating technical aspects of digital products to both highly technical and non-technical users Desirable Skillsets/ Good To Have Experience in building opportunities for colleague engagement, innovation and exploration of products and services Have experience in facilitating and leading colleagues to learn, or adopt new products and services Be familiar with principles of information design, such as layout, typography, and graphics Be comfortable in recognising and understanding stakeholder needs to build trust and ensure alignment to organisational messaging This role will be based out of Pune, Purpose of the role To collaborate with product owners and other technical teams involved in the product development process and utilise their knowledge of the banks technologies to enact the vision defined in the product roadmap, Accountabilities Provision of subject matter expertise to support the collaboration between the product owner and the technical side of product development, Support the development and implementation of the product strategy and vision defined in the product roadmap and communicate them with the relevant stakeholders and the development team, Collaboration with internal stakeholders to gather and prioritise product requirements and features based on business value and feasibility that are well defined, measurable and secure, Development and implementation of assessments to ensure continuous testing and improvement of product quality and performance, Monitoring of product performance to identify opportunities for optimisation that meets the banks performance standards, Stay abreast of the latest industry technology trends and technologies, to evaluate and adopt new approaches to improve product development and delivery, Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness Collaborate closely with other functions/ business divisions, Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others, OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes, Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues, Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda, Take ownership for managing risk and strengthening controls in relation to the work done, Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function, Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy, Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc) to solve problems creatively and effectively, Communicate complex information 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience, Influence or convince stakeholders to achieve outcomes, All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship our moral compass, helping us do what we believe is right They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge and Drive the operating manual for how we behave,

Join us as a Service Control Manager at Barclays, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards You'll spearhead the evolution of our digital landscape, driving innovation and excellence You will harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences, To be successful as a Service Control Manager you should have experience with: Expert in at least one technology discipline Infra or App Written & verbal communication skills of the highest order Excellent interpersonal skills and proven presentation skills Technical knowledge and experience of business applications and systems Knowledge and understanding of Business Risk and control environment Formal accreditation e-g ITIL, Kepner-Tregoe accreditation in problem solving and decision making, A??bility to co-ordinate incident resolution when dealing with multiple support areas and / or suppliers, Conversant with risk governance and the implications to operations and Incident Management, Technical knowledge and experience of financial business applications and systems, You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills, This role is based in Pune, Purpose of the role To execute the seamless delivery of IT services while maintaining a robust and secure control environment, utilising their expertise, control knowledge and leadership skills to safeguard sensitive data, mitigate operational risks and support the banks technology systems, Accountabilities Execution of support services across Operations and Technology (O&T) production functions, including incident management triage, management and escalation, event management, change management and batch processing management, Management and resolution of service requests, incidents, and problems prioritised by its severity to disrupt the bank's IT services, Analysis and improvement of service delivery processes to identify blocks, implement automation solutions to streamline workflows and ensure processes align to relevant regulatory requirements, through the utilisation of new and existing technologies and collaboration with various stakeholders, Development of detailed reports on service performance and trends and communicate key findings to relevant stakeholders to support decision making and promote a culture of security awareness, Development and maintenance of stakeholder relationships, including business united, technology teams, control functions and service provides, to align service delivery processes and effective communication, Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness Collaborate closely with other functions/ business divisions, Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others, OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes, Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues, Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda, Take ownership for managing risk and strengthening controls in relation to the work done, Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function, Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy, Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc) to solve problems creatively and effectively, Communicate complex information 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience, Influence or convince stakeholders to achieve outcomes, All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship our moral compass, helping us do what we believe is right They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge and Drive the operating manual for how we behave,

Embark on a transformative journey as a Process Advisor Collections at Barclays, where you'll play a pivotal role in shaping the future Join us in our mission to safeguard our business and our customers from financial crime risks, To thrive in this role, youll need some previous experience in: Experience of working in a customer facing service environment, Receive inbound and outbound phone calls from customers and service their needs effectively and efficiently, Ability to determine appropriate, affordable solutions for customers regarding their personal financial situation, Support customers by offering payment options, taking payments, solving problems, and providing excellent service, Effective communication skills, You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills, This role is based out of Noida, Purpose of the role To collaborate with customers and negotiate repayment arrangements on outstanding loans/credit card repayments, Accountabilities Provision of excellent customer service, adherent to Barclays policies and procedures, by responding and resolving customer requests and inquiries effectively, Collaboration with internal stakeholders, including the relevant risk management teams, to align collection activities and comply with regulatory requirements and internal processes, Collaboration across functional projects and initiatives to support the broader business operations team, Support the business operation function team with day-to-day collection activities including customer service, risk management and compliance, Communication to customers with outstanding loans and/or credit card payments to negotiate payment arrangements and resolve any financial delinquencies, Maintenance of accurate and up-to-date records of all collection activities, including customer interactions, payment plans and account status updates, To collaborate with customers and negotiate repayment arrangements on outstanding loans/credit card repayments, Analyst Expectations To meet the needs of stakeholders/ customers through operational excellence and customer service Perform prescribed activities in a timely manner and to a high standard No people leadership roles at this grade, Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members, Identify escalation of policy breaches as required, Take responsibility for customer service and operational execution tasks, Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct, Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function, Work within well-defined procedures that may involve a variety of work routines, Demonstrate an understanding of the procedures, Evaluate and select the appropriate alternatives from defined options, Make judgements based on the analysis of factual information, Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required, All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship our moral compass, helping us do what we believe is right They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge and Drive the operating manual for how we behave,