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ServiceNow Strategic Portfolio Management - Technical Consultant

5 - 9 years

0 Lacs

karnataka

Posted:3 days ago| Platform: Shine logo

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Skills Required

servicenow project portfolio management demand management resource management business rules jira ado sap itsm cmdb dashboards strategic portfolio management agilesafe flow designer script includes integrations performance analytics rest apis soap apis integration hub itbm automated test framework service portal performance analytics

Work Mode

On-site

Job Type

Full Time

Job Description

You will be responsible for developing and configuring solutions within the ServiceNow Strategic Portfolio Management (SPM) suite, implementing and optimizing modules such as Demand Management, Project/Program/Portfolio Management, Road mapping, and Time Tracking. Your role will involve collaborating with stakeholders to gather business requirements and translating them into functional/technical specifications. Leveraging ServiceNow platform capabilities to build custom applications, workflows, and automated processes will be a key aspect of your responsibilities. Additionally, you will create and maintain dashboards, reports, and Performance Analytics indicators to track portfolio KPIs. Integration of ServiceNow with external tools using REST/SOAP APIs and Integration Hub will also be part of your duties. Conducting unit testing, troubleshooting, and performance tuning for implemented solutions will be essential to ensure the efficiency of the platform. Compliance with platform best practices, governance standards, and policies is crucial. Your role will also involve providing ongoing support and enhancement of the ServiceNow SPM environment. Skills and Experience Requirements: - 5+ years of hands-on experience with ServiceNow Strategic Portfolio Management (SPM) or PPM. - 5+ years of experience developing on the ServiceNow Platform (Glide, Client Scripts, UI Policies, Script Includes, etc.). - Experience with Agile/SAFe frameworks and related ServiceNow modules. - Strong understanding of ITSM, ITBM, and CMDB integrations as they relate to SPM. - Proven track record of working with ServiceNow Flow Designer, Automated Test Framework (ATF), and Service Portal. - Experience with custom app development, data imports, and scoped applications. - Familiarity with Performance Analytics, Dashboards, and executive reporting. Skills and Certifications: - Experience with ServiceNow Tokyo, Utah, or later versions. - ServiceNow Certified System Administrator (CSA) and ServiceNow SPM/PPM Implementation certification preferred. - ITIL v3 certification. - Excellent analytical and problem-solving skills. - Excellent verbal and written communication skills. - Strong presentation development and Customer Presentation skills. - Successful teamwork experience & demonstrated leadership abilities.,

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Fujitsu

IT Services and IT Consulting

London England

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