ServiceNow Solution Architecture(SOM)

Ltimindtree

10 - 17 years

10 - 20 Lacs

Hyderabad Pune Bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

SOM integration Stakeholder Collaboration Solution Integration Configuration Customization ServiceNow Sales Operations Management

Work Mode

Hybrid

Job Type

Full Time

Job Description

Exp: 9 years+

Loc: PAN India

Role & responsibilities

ServiceNow SOM Module Expertise: In-depth knowledge of the Sales Order Management application within ServiceNow, including order lifecycle, fulfilment, and orchestration.
Order Workflow Design: Experience designing and implementing custom order workflows, including approvals, fulfilment steps, and exception handling.
Lead the design and architecture of ServiceNow Sales Operations Management (SOM) solutions, ensuring alignment with enterprise IT strategies.
Implementation Expertise:
Drive end-to-end implementation of SOM modules including Event Management, Service Mapping, and Health Log Analytics.
Technical Leadership:
Provide technical guidance to development teams, ensuring best practices in configuration, customization, and integration.
Stakeholder Collaboration:
Work closely with onshore architects, business analysts, and client stakeholders to gather requirements and translate them into scalable solutions.
Documentation & Knowledge Transfer:
Create detailed technical documentation and conduct knowledge transfer sessions for support and maintenance teams.
Troubleshooting & Support:
Provide L3 support for SOM-related issues, ensuring timely resolution and root cause analysis.
Continuous Improvement:
Stay updated with ServiceNow releases and SOM capabilities, recommending upgrades and new features adoption.

Preferred candidate profile

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