ServiceNow-ITSM- Integration- Custom Spoke- Integration hub-Senior

At EY, you will be part of a globally connected powerhouse of diverse teams, dedicated to shaping your future with confidence. Join us in our mission to build a better working world. As a ServiceNow Senior focusing on ITSM, Integrations, Custom Spoke, and Integration hub, you will play a crucial role in designing solutions, mapping client business requirements, and ensuring successful project delivery. Collaborating with clients, you will assess current processes and tools, identify ServiceNow platform options, define solution requirements, determine integration needs, and create comprehensive architecture and implementation strategies. Key Responsibilities: - Lead requirements, scoping, and design workshops, ensuring thorough documentation - Possess expertise in ITSM, Integrations, Custom Spoke, and Integration hub implementation - Provide advanced technical support and mentorship to the implementation team - Maintain in-depth knowledge of ServiceNow capabilities and constraints - Identify opportunities to leverage ServiceNow effectively - Take a hands-on approach to configuration, development, and integration services - Coordinate testing phases, oversee testing-related tasks, and lead test remediation cycles - Contribute to practice development and intellectual property creation - Develop and present business cases to senior stakeholders, delivering tailored presentations and product demonstrations - Conduct Proof of Concept/Value engagements with prospects and respond to RFI/RFP documents - Lead transition briefings in collaboration with Sales and Professional Services teams - Act as the ServiceNow subject matter expert at executive briefings and marketing events Qualifications: - 3-6 years of experience in the IT industry - Strong background and experience in ServiceNow integration, with relevant accreditations - Previous experience as a developer is essential - Engaging presentation skills with the ability to manage multiple scenarios - Capable of working under pressure and handling multiple campaigns simultaneously - CIS- ITSM Certification required - Nice to have: certifications in ITSM, Integrations, Custom Spoke, Integration hub At EY, we are committed to building a better working world by delivering new value for clients, people, society, and the planet. With the help of data, AI, and advanced technology, EY teams are dedicated to shaping a confident future and addressing today's most critical issues. Operating across assurance, consulting, tax, strategy, and transactions, EY teams leverage sector insights, a global network, and diverse partnerships to provide services in over 150 countries and territories.,