ServiceNow Architect

About Alphanext

Welcome to Alphanext, a leading provider of talent solutions headquartered in London, with operational bases in Pune and Indore. With a strong focus on the global technology community, we are dedicated to connecting exceptional talent with innovative organizations around the world.

Overview:

We are seeking a seasoned ServiceNow Architect to lead the design, implementation, and optimization of ServiceNow solutions, with a strong focus on HRSD, ITSM, and integrations. The ideal candidate will possess deep expertise in ServiceNow platform capabilities, including Integration Hub, Flow Designer, App Engine, and workflows. This role demands both technical proficiency and leadership in delivering scalable and reliable ServiceNow solutions that meet diverse enterprise needs.

Key Responsibilities:

• Lead end-to-end architecture and implementation of ServiceNow HRSD, ITSM, and related modules.
• Design and optimize workflows, integrations, and solutions using ServiceNow Integration Hub and Flow Designer.
• Develop and implement custom applications using the App Engine to address specific business needs.
• Configure integration connections using REST, SOAP, JDBC, FTP, and other protocols, leveraging out-of-the-box and custom spokes as required.
• Oversee the development and customization of Employee Service Portals within HRSD, ensuring alignment with user needs.
• Manage complex workflows, including HR lifecycle events, and integrate with third-party systems like Azure AD, Okta, and Workday.
• Ensure compliance with security protocols, including OAuth 2.0, JWT, and API key management.
• Collaborate with business analysts, developers, and stakeholders to define requirements and translate them into technical solutions.
• Provide post-implementation support, troubleshoot issues, and implement enhancements for ongoing optimization.
• Establish coding standards, best practices, and documentation for workflows, configurations, and integration designs.
• Research and recommend new functionalities to deliver business value.

Required Skills & Experience:

• Experience:
  • Minimum 8+ years on the ServiceNow platform, with significant hands-on expertise in HRSD, ITSM, CSM, GRC, and integrations.
  • Proven track record of managing ServiceNow upgrades for complex and customer-specific instances.
• Technical Expertise:
  • Strong experience in Integration Hub, Flow Designer, and scripting (JavaScript, JSON, XML).
  • Proficiency in REST APIs, SOAP APIs, and web service protocols.
  • Deep knowledge of HRSD plugins (e.g., HR Core, HR Integrations, Lifecycle Events).
  • Hands-on experience in CMDB, Asset Management, and Discovery.
  • Extensive experience with Business Rules, Script Includes, UI Actions, and Scheduled Jobs.
  • Skilled in creating import sets, transform maps, and ensuring data integrity.
• Security:
  • Strong understanding of OAuth 2.0, JWT, and related security frameworks.
• Certifications:
  • ServiceNow Certified Implementation Specialist (CIS) – ITSM, HRSD, Integration Hub.
  • CAD (Certified Application Developer) is a plus.

Preferred Qualifications:

• Bachelor//'s degree in Computer Science, Information Technology, or a related field.
• Demonstrated ability to lead large-scale ServiceNow HR implementations and manage cross-functional teams.
• Expertise in AngularJS for Employee Service Portal customization.
• Familiarity with other enterprise systems like SAP, Workday, and Oracle.

Attributes & Soft Skills:

• Strong leadership and team management skills, with the ability to set and control customer expectations.
• Analytical mindset for requirement gathering, effort estimation, and technical documentation.
• Excellent communication skills to train internal teams and liaise with stakeholders.