Service Support Representative

Aadyam Infotech

1 - 3 years

2 - 3 Lacs

Pune

Posted:1 day ago| Platform:

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Skills Required

IT Helpdesk Service Request Helpdesk IT Service Desk Technical Helpdesk Service Desk Technical Support IT Support IT Services Support Services

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

The candidate will be responsible for handling inbound calls and providing first-level technical support to customers experiencing software-related issues. Answer and respond to customer inquiries via phone, WA in a timely manner.
Troubleshoot and resolve basic software issues using established procedures
Escalate complex technical problems to development team.
Document all customer interactions, issues, and resolutions in the CRM ticketing system.
Educate customers on how to use software features.
Follow up with customers to ensure issues are resolved to their satisfaction.

Basic understanding of software systems, operating systems, and common troubleshooting steps.

Knowledge of SaaS or cloud-based applications will be an added advantage.

Language: fluency in Marathi, Hindi, English

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