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Service Relationship Manager-Small Business Enterprise-Sales

1 - 4 years

6 - 10 Lacs

Posted:4 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description


 Service Relationship Manager - Small Business Enterprise-Sales 
 Roles and Responsibilities 
  • Ensuring customer’s closure request is processed timely
  • Coordinate with relevant team to ensure correct resolution
  • Highlight non adherence or delay in resolution from stakeholders to immediate superiors for support
  • Execute best practices to ensure reduction in complaints and errors
  • Display ownership in handling service requests of customers with accurate resolution
  • Update MIS/Reports accurately with details required
  • Contribute towards improvement in TAT and NPS
  • Take ownership in additional activities to drive team performance

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    Kotak Life Insurance
    Kotak Life Insurance

    Insurance

    Jaipur

    4000+ Employees

    3202 Jobs

      Key People

    • Mahesh Balasubramanian

      Managing Director & CEO
    • Kavitha Kamath

      Executive Vice President