Service Manager - Backhoe Loader

• Previous experience as a service lead is advantageous
• Team management/handling skill is must.
• Should be well equipped with working on SAP, Microsoft Office,Excel.
• Extensive technical background with managerial skills.
• Good organizational and multi-tasking skills
• Ability to work under strict deadlines
• Overall knowledge in construction equipment industry especially in Hydraulics /Engine would be added advantage
• Besides technical capabilities this function calls for very high level of interpersonal skills, as it requires interfacing within the customer organization and internally.
• Strong communication skills are a must while ensuring the highest standards of ethics, integrity and credibility in all communications.
• The person should get involved in all the technical activities like analysis of the products, disassembly and assembly of the products.
• Good command of the Marathi / Hindi / English languages.
• Excellent oral and written communication skills.

Tasks Performed To Meet The Responsibilities

• Effectively manages team members, including technicians and Incharges , to ensure team objectives and After sales Services are being carried out
• Displays extensive working knowledge of industry standards and practices, including product details and company services offered
• Encouraging technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the parent company. Keeping up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the organization representatives

• Maintaining the highest Customer Satisfaction Index (CSI) rating from customers by handling customer complaints immediately and according to dealership policy
• Service and customer support function is the eye and ears of organization and in-turns product as well
• Coordinate with the OEM and Branches to get necessary approvals.
• To ensure for maintaining complaint and closure of field issues within stipulated time
• Visiting to customer sites for understanding product performance & customer need.