10 Aftersales Service Jobs

The role of Trainer - Quality & Process at RentoMojo involves developing and delivering training programs related to quality and after-sales service. You will be responsible for managing the training program across all cities for helpers, drivers, executives, and managers through various methods such as classroom training, online video viewing, and handbook reading. Additionally, you will be required to manage the feedback loop for escalations or deviations from SOP and address them through retraining. As the subject matter expert for the appliance category, you will design, develop, and deliver training programs on warehouse processes, quality control procedures, and policies. It will be your responsibility to conduct regular training sessions to ensure warehouse staff possess the necessary knowledge and skills. You will also coach and mentor warehouse staff on best practices for quality control, inventory management, and order fulfillment. Your role will involve observing warehouse operations to identify areas for improvement and developing and implementing new processes to optimize operations and uphold quality standards. You will collaborate with teams to resolve quality control issues and track and measure training effectiveness, improving programs as needed. Additionally, you will support continuous improvement through technology adoption and best practices. Preferred qualifications for this role include a Bachelor's degree and a minimum of 2 years of after-sales service experience. You should have proven expertise in training program development and delivery, a strong understanding of warehouse operations and quality control procedures, and exceptional communication, interpersonal, and coaching skills. The ability to multitask and prioritize in a dynamic work environment, along with strong analytical and problem-solving abilities, is essential. Proficiency in Microsoft Office Suite or G Suite tools, a commitment to continuous improvement and quality standards, and a technical background in appliance after-sales services are also preferred. In return, you can expect a competitive salary and benefits package, an impactful role in enhancing warehouse operations efficiency and quality, a dynamic work environment with an innovative team, and the opportunity to contribute to a company revolutionizing the furniture rental industry.,

As the ideal candidate for this role, you will be responsible for providing strategic oversight and team leadership in areas such as sourcing, quality assurance, supply chain optimization, and after-sales service. Your role will involve developing and driving strategies, guiding team members, ensuring accountability and performance, and providing strategic direction to address challenges and capitalize on opportunities. You should demonstrate proven expertise in process implementation, with a track record of successfully implementing processes that enhance efficiency and operational excellence. Your responsibilities will include establishing and refining workflows, aligning process improvements with business objectives, and ensuring their sustainability. You will oversee the comprehensive product lifecycle management, from vendor sourcing to post-sales service delivery. This involves coordinating cross-functional teams for seamless product development, quality assurance, logistics, and customer satisfaction. In addition, you will lead quality assurance initiatives to maintain high product standards and cost-effectiveness. This includes setting quality benchmarks, ensuring compliance through regular audits and reviews, and driving initiatives to reduce defects and enhance product reliability. Your role will also involve developing and implementing sourcing strategies that balance cost, quality, and delivery timelines. You will identify and onboard best-in-class vendors, establish long-term partnerships, and oversee supplier relationships to ensure consistent quality and timely deliveries. Furthermore, you will be responsible for strategizing and overseeing the execution of supply chain plans to meet demand forecasts. This includes optimizing supply chain processes, reducing costs, improving delivery timelines, and coordinating with production, logistics, and warehousing teams. You will provide strategic direction for inventory forecasting and optimization, oversee inventory control measures, and analyze trends to make proactive adjustments. Additionally, you will lead teams to optimize transportation routes, guide warehousing operations, and supervise after-sales services to ensure timely and efficient customer support. Your role will also involve identifying cost-saving opportunities, establishing metrics for continuous performance tracking, and ensuring cost management aligns with overall business goals. You will lead efforts to identify opportunities for process optimization, drive adoption of innovative practices, and collaborate with cross-functional teams to implement improvements. Moreover, you will oversee compliance with laws, regulations, and industry standards, identify and mitigate potential supply chain risks, and establish controls and best practices to safeguard operations. You will mentor and develop team members, provide clear direction and growth opportunities, and promote a culture of ownership, accountability, and continuous improvement. To qualify for this position, you should have a Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field (Master's degree preferred). You should have a minimum of 15 years of experience in Sourcing and Supply Chain Management, with at least 5 years in a leadership role. Additionally, you should possess proven expertise in process implementation, strong negotiation and relationship management skills, excellent analytical abilities, and advanced skills in Microsoft Excel and G-Suite applications. Exceptional leadership, communication, and interpersonal skills are also essential for this role.,

Feasible Technologies Pvt Ltd is a leading provider of Human Resources Services in India, dedicated to customer satisfaction and high-quality solutions. Committed to excellence, the company values professionalism, innovation, and continuous improvement. We are currently looking for a Service Engineer to join our team. As a Service Engineer, you will be responsible for the maintenance, troubleshooting, and repair of rotating equipment. Your main duties will include after-sales service, product installation and commissioning, service order execution, handling customer complaints and invoices, spare parts recommendations, report writing, knowledge transfer for product enhancement, and workshop support when needed. The ideal candidate should have a Diploma or Bachelor's degree in Mechanical Engineering, with 3-4 years of experience in rotating equipment maintenance. Proficiency in Microsoft Word, Excel, and Office tools is required. Strong communication skills, a background in mechanical engineering, and experience in rotating equipment maintenance are essential for this role. Extensive travel within India and abroad will be necessary for this position. If you meet the qualifications and possess the required skills, we encourage you to apply for this exciting opportunity.,

Previous experience as a service lead is advantageous Team management/handling skill is must. Should be well equipped with working on SAP, Microsoft Office,Excel. Extensive technical background with managerial skills. Good organizational and multi-tasking skills Ability to work under strict deadlines Overall knowledge in construction equipment industry especially in Hydraulics /Engine would be added advantage Besides technical capabilities this function calls for very high level of interpersonal skills, as it requires interfacing within the customer organization and internally. Strong communication skills are a must while ensuring the highest standards of ethics, integrity and credibility in all communications. The person should get involved in all the technical activities like analysis of the products, disassembly and assembly of the products. Good command of the Marathi / Hindi / English languages. Excellent oral and written communication skills. Tasks Performed To Meet The Responsibilities Effectively manages team members, including technicians and Incharges , to ensure team objectives and After sales Services are being carried out Displays extensive working knowledge of industry standards and practices, including product details and company services offered Encouraging technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the parent company. Keeping up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the organization representatives Maintaining the highest Customer Satisfaction Index (CSI) rating from customers by handling customer complaints immediately and according to dealership policy Service and customer support function is the eye and ears of organization and in-turns product as well Coordinate with the OEM and Branches to get necessary approvals. To ensure for maintaining complaint and closure of field issues within stipulated time Visiting to customer sites for understanding product performance & customer need.

The role involves recruiting a sales team and driving business growth to meet sales targets. Generating leads through various channels and ensuring after-sales service are key responsibilities. Creating a positive work environment for employees is also essential. The ideal candidate should have a Graduation degree and at least 1 year of experience in Sales and Marketing. Strong networking skills and preference for local candidates are desired. For applying, contact Nidhi at 8128594290.,

Deputy Manager/AGM (BU) for Lithium Ion Battery Packs and Cells Location: Chennai, India Responsibilities: 1. Develop and execute sales strategies to promote lithium ion battery packs and cells in the region. 2. Cultivate and maintain strong relationships with existing and potential clients. 3. Identify new business opportunities and market trends in the lithium ion industry. 4. Collaborate with cross-functional teams including marketing, engineering, and operations to meet customer requirements. 5. Provide timely and accurate sales forecasts and reports to management. 6. Conduct regular market analysis and competitor assessments to stay ahead in the industry. 7. Deliver exceptional customer service and support to ensure client satisfaction. Requirements: 1. Minimum of 5 years of relevant sales experience in handling customers in the lithium cell & battery field, Automotive OEMs, Energy Storage Systems (Both BESS & RESS). 2. Proficiency in major South Indian languages (Tamil, Telugu, Kannada, Malayalam) is essential. 3. Strong communication, negotiation, and interpersonal skills. 4. Proven track record of meeting or exceeding sales targets. 5. Bachelor's degree in Business Administration, Engineering, or a related field. 6. Ability to travel within the region as required. 7. Excellent organizational and time management abilities.

1. Candidates with diploma or Graduates in Engineering/ science/management with 5 years of similar experience. 2. Experience in handling customer queries in product based organization preferred. 3. Job profile is to ensure good after sales service of company products by attending to quality complaints sales queries -promptly and resolving customer queries. 4. Able to manage the team of sales and service department to ensure customer satisfaction. Keywords Customer Service head,customer support,Customer service*,aftersales service*

Experience Required: Minimum 2 years in optical retail or eyewear sales Industry: Retail Eyewear & Optical Key Responsibilities: Greet customers and understand their eyewear needs with a consultative approach. Recommend suitable lenses and frames based on prescription, lifestyle, and preferences. Explain lens features (progressive, blue cut, transition, etc.) and frame materials (acetate, metal, TR90, etc.). Achieve and exceed monthly sales targets . Manage order processing, invoicing, and coordinate with team for timely delivery. Handle after-sales service , including adjustments, minor repairs, and product exchanges. Ensure accurate product knowledge of brands , lens types , and promotions . Maintain display hygiene and stock presentation standards. Maintain daily reports and customer records in the POS system. Handle walk-in customers, calls, and appointment scheduling efficiently. Manage and maintain vendors details. Key Requirements: Minimum 2 years of experience in an optical showroom or eyewear retail store. Strong knowledge of optical products, lenses, and brands. Excellent communication and interpersonal skills. Customer-first attitude with high grooming and presentation standards. Ability to work on weekends and during promotional events. Basic computer proficiency (MS Office, billing software/POS). Knowledge of Hindi and basic English (local language fluency preferred).

Assist service engineers in the preparation, scheduling, and execution of maintenance and repair work. Coordinate with customers to arrange service visits and follow up on service-related requests. Maintain accurate records of service reports, warranty claims, and spare parts inventory. Support the documentation process for installations, maintenance, and troubleshooting activities. Help with internal logistics related to tools, parts, and equipment dispatch. Update and manage service CRM/database for tracking service history and client interactions. Communicate with internal departments (sales, production, logistics) to ensure customer requirements are met. Prepare service quotations and follow up for approvals or clarifications as needed. Ensure compliance with safety and quality standards during service activities.

Dealer Audit Lone Battery Management