4 Service Levels Jobs

As an Applications Support - Front Office Trading (FX and Commodities) within the Commodities, Currencies and Emerging Markets (CCEM) Application Support group, your role will involve leveraging your technical expertise and critical thinking skills to maintain and enhance global application systems. You will engage in all aspects of the software development lifecycle and collaborate with development and business stakeholders. The team promotes a culture of experimentation, continuous improvement, and learning, creating an environment that values diverse perspectives and innovative solutions for global customers. Working within a team of 35 members across multiple regions, you will interact with various teams and departments, including application developers, the Global Project Management Team, and Infrastructure teams such as Athena and Global Technology Infrastructure (GTI). A combination of technical and business acumen is crucial for success in this role, as the team focuses on managing Front Office Trading applications, Risk Management Systems, Pricing Engines, and other complex infrastructures. Your responsibilities will include managing daily system monitoring processes to ensure applications are running smoothly, responding to error alerts, leading incident management and service recovery efforts during disruptions, and continuously improving production estate management practices. You will also be responsible for overseeing changes going into production, driving DevOps automation initiatives, tracking service levels, engaging with application teams to address root causes of issues, and collaborating with the infrastructure team on service governance and production quality assurance matters. To excel in this role, you must have prior experience in a banking environment leading a production support team, familiarity with secure production environment processes and controls, practical experience with DevOps tools for the CI/CD pipeline, technical understanding of deployed applications, strong analytical and problems-solving skills, effective communication abilities, excellent planning and organizational skills, self-motivation, and a collaborative team-oriented approach. A minimum of 3+ years of experience in application development, production support, or infrastructure SRE engineering is required.,

Job Description: As a Real Time Analyst (RTA) based in Pune, MH (work from office) and working in NIGHT SHIFT to support US based customers, your primary responsibility will be to monitor calls service level and support global clients partner locations to ensure they deliver the required productive hours. You will be creating plans and implementing actions to meet Clients" Key Performance Indicators (KPIs) while also overseeing absenteeism, lunch, and break optimization. Additionally, you will be in charge of incident management, providing necessary support to internal teams and partners, as well as tracking the attendance of in-home associates for clients. Responsibilities: - Monitoring call activities, handle time, service time, and arrival patterns - Utilizing workforce management tools such as IEX, Aspect, Avaya, or similar - Ensuring adherence to Service Levels and Offer to Forecast - Managing Handle time effectively - Proficiency in Excel for running reports, creating pivot tables, and analyzing data; knowledge of macros is advantageous but not mandatory - Working efficiently under pressure and meeting deadlines with a sense of urgency - Excellent communication skills for interacting with client managers, RTA Supervisor to provide feedback, presenting call statistics, executive summaries, etc. - Strong organizational skills with a keen attention to detail - Ability to solve problems effectively,

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. With over 20 years of experience, we have established ourselves as a disruptive industry leader by fostering long-term relationships with our brand partners and empowering our employees to drive positive change. We approach every challenge with curiosity, creativity, and innovation to consistently deliver exceptional results. We are currently seeking a Resource Planner to join our Workforce Team and play a crucial role in revolutionizing customer service. As a Resource Planner at IntouchCX, you will be responsible for supporting our resource planning initiatives from a staffing perspective. Your main duties will include scheduling, tracking, and assisting in the execution of intraday staffing management to ensure that our staffing levels align with our performance objectives. In this role, you will have the opportunity to: - Manage all day-to-day activities in Workforce Management - Oversee schedules, exceptions, data tracking, and Service Levels - Monitor Key Performance Indicators on a daily basis to identify trends and adjust staffing as needed - Maintain the accuracy of employee information and records - Develop and implement new hire schedules while monitoring shift availability - Generate reports by program as necessary To qualify for this position, you should possess: - A University or College Degree in a related field such as Computer Science, Marketing, Communications, or Business (equivalent work experience will be considered) - Proficiency in MS Word, MS Excel, and Outlook - Ability to adapt and learn various software programs, including Aspect, Teleopti, and Genesys (experience with at least one of these platforms is an advantage) - Excellent attention to detail and accuracy in data entry - Strong analytical and problem-solving skills - Eagerness to learn and thrive in a fast-paced environment - Strong multitasking abilities and self-management skills If you are looking to make a significant impact in the realm of customer service and are ready to contribute to our dynamic team, we welcome you to apply for the Resource Planner position at IntouchCX.,

As an International Voice Process representative at Movate (formerly known as CSS Corp), you will be responsible for reviewing new orders for accuracy and completeness, processing new orders on a web-based system, clarifying customer inquiries, and ensuring high levels of service and accuracy. Your duties will also include placing orders with partners, monitoring order statuses, and maintaining accurate records of activities. It is crucial to meet customer requirements on a timely basis and uphold the highest level of accuracy in all your tasks. To qualify for this role, you should hold a degree in any discipline and have a minimum of 6 months of call center experience along with 12 months of customer service experience. Additionally, we are looking for candidates with excellent tenure in job history, a B2+ English proficiency level, typing speed of 30 words per minute, basic computer knowledge, and retail experience is considered a bonus. If you are passionate about delivering exceptional customer service and possess the required qualifications and skills, we welcome you to join our diverse team of customer-centric professionals at Movate.,