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IntouchCX
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Resource Planner

Resource Planner

IntouchCX

2 - 6 years

0 Lacs

hyderabad telangana

Posted:6 days ago| Platform: Shine logo

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Skills Required

workforce management data tracking service levels key performance indicators ms word ms excel outlook adaptability analytical skills staffing management intraday staffing management problem solving skills fastpaced environment multitasking

Work Mode

On-site

Job Type

Full Time

Job Description

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. With over 20 years of experience, we have established ourselves as a disruptive industry leader by fostering long-term relationships with our brand partners and empowering our employees to drive positive change. We approach every challenge with curiosity, creativity, and innovation to consistently deliver exceptional results. We are currently seeking a Resource Planner to join our Workforce Team and play a crucial role in revolutionizing customer service. As a Resource Planner at IntouchCX, you will be responsible for supporting our resource planning initiatives from a staffing perspective. Your main duties will include scheduling, tracking, and assisting in the execution of intraday staffing management to ensure that our staffing levels align with our performance objectives. In this role, you will have the opportunity to: - Manage all day-to-day activities in Workforce Management - Oversee schedules, exceptions, data tracking, and Service Levels - Monitor Key Performance Indicators on a daily basis to identify trends and adjust staffing as needed - Maintain the accuracy of employee information and records - Develop and implement new hire schedules while monitoring shift availability - Generate reports by program as necessary To qualify for this position, you should possess: - A University or College Degree in a related field such as Computer Science, Marketing, Communications, or Business (equivalent work experience will be considered) - Proficiency in MS Word, MS Excel, and Outlook - Ability to adapt and learn various software programs, including Aspect, Teleopti, and Genesys (experience with at least one of these platforms is an advantage) - Excellent attention to detail and accuracy in data entry - Strong analytical and problem-solving skills - Eagerness to learn and thrive in a fast-paced environment - Strong multitasking abilities and self-management skills If you are looking to make a significant impact in the realm of customer service and are ready to contribute to our dynamic team, we welcome you to apply for the Resource Planner position at IntouchCX.,

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Resource Planner