Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in hyderabad
>
IntouchCX
>
Resource Planner

Resource Planner

IntouchCX

2 - 6 years

0 Lacs

hyderabad telangana

Posted:1 week ago| Platform: Shine logo

Apply

Skills Required

workforce management data tracking service levels key performance indicators ms word ms excel outlook adaptability analytical skills staffing management intraday staffing management problem solving skills fastpaced environment multitasking

Work Mode

On-site

Job Type

Full Time

Job Description

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. With over 20 years of experience, we have established ourselves as a disruptive industry leader by fostering long-term relationships with our brand partners and empowering our employees to drive positive change. We approach every challenge with curiosity, creativity, and innovation to consistently deliver exceptional results. We are currently seeking a Resource Planner to join our Workforce Team and play a crucial role in revolutionizing customer service. As a Resource Planner at IntouchCX, you will be responsible for supporting our resource planning initiatives from a staffing perspective. Your main duties will include scheduling, tracking, and assisting in the execution of intraday staffing management to ensure that our staffing levels align with our performance objectives. In this role, you will have the opportunity to: - Manage all day-to-day activities in Workforce Management - Oversee schedules, exceptions, data tracking, and Service Levels - Monitor Key Performance Indicators on a daily basis to identify trends and adjust staffing as needed - Maintain the accuracy of employee information and records - Develop and implement new hire schedules while monitoring shift availability - Generate reports by program as necessary To qualify for this position, you should possess: - A University or College Degree in a related field such as Computer Science, Marketing, Communications, or Business (equivalent work experience will be considered) - Proficiency in MS Word, MS Excel, and Outlook - Ability to adapt and learn various software programs, including Aspect, Teleopti, and Genesys (experience with at least one of these platforms is an advantage) - Excellent attention to detail and accuracy in data entry - Strong analytical and problem-solving skills - Eagerness to learn and thrive in a fast-paced environment - Strong multitasking abilities and self-management skills If you are looking to make a significant impact in the realm of customer service and are ready to contribute to our dynamic team, we welcome you to apply for the Resource Planner position at IntouchCX.,

More Jobs at IntouchCX

Customer Support Representative

Hyderabad

1 - 4 yrs

INR 2 - 4 Lacs

Hiring For International Chat Support - Only Immediate joiners

Hyderabad

1 - 4 yrs

INR 2 - 4 Lacs

Customer Service | Gaming Support| Non Voice

Bengaluru, Karnataka

Experience: Not specified

INR 2 - 4 Lacs

Customer Care Executive

Hyderabad

Experience: Not specified

INR 2 - 4 Lacs

Openings For International Chat Support

Hyderabad

1 - 4 yrs

INR 0 - 3 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

IntouchCX

Outsourcing and Offshoring Consulting

Winnipeg Manitoba

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Resource Planner