Service Engineer

The candidate must be responsible for the complete life cycle of the Projects on a scheduled basis, inclined to maintain

highest standard of quality and serviceability as per SLA.

 Should be responsible for service related activities, after-sales service, ensuring customer satisfaction and efficient site

operations. This will include developing and implementing service procedures and policies to optimize efficiency.

 Should have technical knowledge related to electronics for troubleshooting site issues, provide guidance to

technicians, and ensure proper diagnosis and repair of products.

 The candidate must be adept in networking, hardware / software troubleshooting, configurations, electronic support

systems related to the company operations and applications.

 The Candidate must be able to build strong relationships with customers and site teams in addressing their

concerns, resolving complaints, and ensuring a positive service experience.

 He should be able to plan and manage service inventory based on Projects, Critical Spares and components, to

ensure timely availability and minimize downtime. Also, coordinate with vendors for warranty claims, repairs, and

replacements.

 The Candidate should continuously evaluate and improve service processes and procedures to enhance efficiency,

maintenance and reduce costs.

 He should be willing to work closely with other departments, such as R&D, SCM, Production, Projects, etc to ensure

seamless service delivery.

 The candidate must have excellent communication, leadership qualities, problem resolving skills and experience in

using project management software tools.

 The job includes coordination of multiple projects simultaneously and provide instructions in both verbal and written

form.

 The candidate will be a direct liaison between the client and the provider. All concerns should be brought to the notice

of the Line Managers, Technical team, Management and maintain records, files for efficient operations.

 The candidate should conform to all regulatory requirements and processes for the Projects and Company.

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹50,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Education:

• Bachelor's (Preferred)

Experience:

• After-sales service: 5 years (Required)

Location:

• Bangalore, Karnataka (Preferred)

Willingness to travel:

• 50% (Preferred)

Work Location: In person

Expected Start Date: 18/08/2025