1589 Service Desk Jobs - Page 34

About The Role "¢To handle day to day trade transactions, understanding client requirements, "¢Co-ordination with cpc for transaction processing and discrepancy resolution, "¢Dealing and co-ordinating with various business groups within the bank, "¢Ensuring error-free and timely execution of trade transactions. "¢Ensuring compliance and internal guidelines are being adhered to "¢Co-ordinating with clients /Corr Banks for getting the queries raised by Trade Finance / CMS "¢Operations resolved in a timely manner. "¢Issuance of Letter of credit. "¢Initial scrutiny of documents for Trade before sending the documents to CPC for further processing. "¢Attending to front-end requirements of corporate customers. "¢To co-ordinate with CPC / CMS / Clearing for all requirements of the customer and ensure that all deliverables are delivered / transactions processed as per the agreed TAT. "¢Should be familiar with Trade Finance and CMS products. CMS Chq collections (local, outstation, corr banks), Banker to Issue Operations. "¢Should have about 3-5 years of relevant banking experience in Trade / CMS operations. "¢Should be extremely customer centric and have excellent communication skills "¢Qualification Graduate / Post-Graduate "¢Experience Minimum one year of relevant experience

Role- Technical process associate Min 1 Yr Exp Into Technical Support International Voice Any Graduate CTC- Up to 4 LPA Work From Office 5 Days working 2 days off both side Cab Shift- US For more info contact HR Haider - 9256424833

Role- Technical support executive Skills - Windows Troubleshooting, Service Desk, Microsoft Applications Experience - Minimum 1 Years in International voice process Location- Hyderabad 24/7 US shifts Contact- 9521017693

Max 2 years in Int.Tech Support Voice after graduation Must Have: Troubleshooting on Windows OS & Microsoft Office 365 Grads Only CTC: Up to 5 LPA Location - Hyderabad WFO Shift: 247 Shifts Both-Way Cabs Immediate Joiners DM - 8529546798

Position: L1 Salesforce Support Specialist Experience: 4+ Years Location: Coimbatore Hybrid Shift: Rotational Shift Mandatory Skills: Service Desk, Salesforce Job Description: The Level 1 Support Specialist is responsible for providing first-line technical support to end-users. This role involves diagnosing and resolving basic technical issues, escalating more complex problems to higher support levels, and ensuring a high level of customer service. Key responsibilities: Tier 1 Activities Tier 1 support will be chartered to execute the following activities and similar activities as capabilities expand. Initial Triage and Troubleshooting of Issues, using predetermined runbooks User Management - Activation/Deactivation of Users, Profile/Permission set mgmt, troubleshooting login issues, Password Resets etc. - on Salesforce, iTrac and PACMAN which are associated systems in the Calypso ecosystem Business Hrs Management Incident Communication and Reporting Technical Expertise Review Salesforce previous engagements/KPIs and workforce details that are trained in Salesforce and will be deployed to SIE to demonstrate Expertise in Salesforce Service Cloud, Communities and Experience Cloud Expertise in Salesforce Einstein Bot Expertise in Salesforce Live Chat Familiarity of general triage for issues and debug basic web pages/portal issues using browser tools available Evidence of previous work with OKTA for access management Evidence of using ServiceNow, JIRA and other ticketing tools for tracking work Evidence supporting a global web platform supporting different locales/languages

Req Exp- Min 4 Years in Technical Support Training MUST HAVE TRAINER EXP ON PAPERS Any Gradudate Loc- Mysore ONLY WFO|5 Day's working|US Shifts CTC-8.5 to 9LPA Accomdation will be provided FOR 7 Day's Notice Period - Upto 30 Days Contact 8529474615

Role - Team Lead Should have a team lead designation on papers Exp - Min 4 yrs Skills - Gaming Support | Technical Support | Servicenow Loc - Hyderabad 9116324602 | teena.ghrs@gmail.com 5 Days working 2 days fixed off | WFO | Night shifts

Min. 2yrs Strong technical exp. into Active Directory, DHCP, TCP, IP, technical trouble shooting Excellent communication skills Work from Office CTC - Upto 8.4L Loc. - Gurgaon/Pune CALL JUHI - 8700597873 hrjuhi.imaginators@gmail.com

System Engineer I Back to job search results Tesco India Bengaluru, Karnataka, India Hybrid Full-Time Permanent Apply by 26-Nov-2025 About the role This role is ideal for a proactive go-getter who is eager to drive new technology adoption within the organizationFamiliarity with current monitoring and logging tools like NewRelic and Splunk is essentialThis role will work closely with Infrastructure as Code (IAC) tooling like Terraform and will have a strong understanding of open telemetry standardsThe Observability Engineer is a critical role in our organization, dedicated to ensuring the robustness, performance, and scalability of our infrastructure and applications through superior monitoring and observability practices What is in it for you At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles -simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. You will be responsible for Lead the design and implementation of observability solutions that provide deep insights into application performance, system health, and user experience. Establish and advocate for observability best practices across engineering teams. Work closely with the infrastructure teams to automate and optimize infrastructure provisioning and scaling using IAC tools like Terraform. Ensure infrastructure code is tested, reliable, and efficient. Champion the adoption of open telemetry standards to collect, process, and export telemetry data. Utilize and integrate monitoring tools like Dynatrace and Splunk to provide thorough insights and analytics. Drive the evaluation and adoption of new tools and technologies to keep the organization at the forefront of observability and monitoring practices. Collaborate with various engineering teams to ensure smooth adoption and transition to new technologies. Analyze existing monitoring and observability practices, identifying areas for improvement or optimization. You will need Foster a culture of continuous learning and improvement within the observability team and across the organization. Provide leadership, guidance, and mentoring to the observability team. Foster a collaborative and inclusive environment that encourages innovation and growth. About us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues Tesco Technology Today, our Technology team consists of over 5,000 experts spread across the UK, Poland, Hungary, the Czech Republic, and India. In India, our Technology division includes teams dedicated to Engineering, Product, Programme, Service Desk and Operations, Systems Engineering, Security & Capability, Data Science, and other roles. At Tesco, our retail platform comprises a wide array of capabilities, value propositions, and products, essential for crafting exceptional retail experiences for our customers and colleagues across all channels and markets. This platform encompasses all aspects of our operations - from identifying and authenticating customers, managing products, pricing, promoting, enabling customers to discover products, facilitating payment, and ensuring delivery. By developing a comprehensive Retail Platform, we ensure that as customer touchpoints and devices evolve, we can consistently deliver seamless experiences. This adaptability allows us to respond flexibly without the need to overhaul our technology, thanks to the creation of capabilities we have built. At Tesco, inclusion is at the heart of everything we do. We believe in treating everyone fairly and with respect, valuing individuality to create a true sense of belonging. It s deeply embedded in our values we treat people how they want to be treated. Our goal is to ensure all colleagues feel they can be themselves at work and are supported to thrive. Across the Tesco group, we are building an inclusive workplace that celebrates the diverse cultures, personalities, and preferences of our colleagues who, in turn, reflect the communities we serve and drive our success. At Tesco India, we are proud to be a Disability Confident Committed Employer, reflecting our dedication to creating a supportive and inclusive environment for individuals with disabilities. We offer equal opportunities to all candidates and encourage applicants with disabilities to apply. Our fully accessible recruitment process includes reasonable adjustments during interviews - just let us know what you need. We are here to ensure everyone has the chance to succeed. We believe in creating a work environment where you can thrive both professionally and personally. Our hybrid model offers flexibility - spend 60% of your week collaborating in person at our offices or local sites, and the rest working remotely. We understand that everyone s journey is different, whether you are starting your career, exploring passions, or navigating life changes. Flexibility is core to our culture, and we re here to support you. Feel free to talk to us during your application process about any support or adjustments you may need. Apply

Software Development Engineer III Back to job search results Tesco India Bengaluru Hybrid Full-Time Apply by 20-Jun-2025 About the role Refer you will be responsible section What is in it for you At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the companys policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. You will be responsible for My impact reaches across the team in which I work. I provide technical leadership of medium to large features; participating in their design and taking accountability for their delivery. I am comfortable implementing and shipping end-to-end stories and am starting to understand the deeper problems in my part of the business. I am likely to be considered an expert in a specific part of my domain. This is the first level at which I do more than complete the work thats been assigned to me: I am starting to build and prioritise my own work by understanding the problems my team faces and proposing; implementing; and delivering solutions to them. I am aware of the short-term and long-term goals across my product. I work within my team; utilising data driven decision making techniques; to encouraging optimal outcomes whilst accepting appropriate trade-offs. I am comfortable both supporting other engineers in their delivery and taking the lead on major components or small services as appropriate. At this level I display a degree of ownership for the work conducted by the team and am experienced enough to know when I need support. I am able to identify risks and raise these as appropriate. At this level I am beginning to support; coach; and mentor those around me. As junior engineers join the team; I am assisting them through their onboarding process and leaning on my past experience to help get them up to speed. Whilst I may not formally be a mentor for other engineers; I am someone that individuals across the team will come to for advice and help. I prioritise sharing skills and technical knowledge across my team. I contribute to the raising the quality bar of my teams codebase; both in the code that I produce and by helping to peer review code written by other team members. I proactively provide constructive and useful feedback to other team members on their code. I have a good understanding of best practices across the industry and of Tesco architectural standards. I make sure to put these principles and standards into practice when completing my work. I am aware of the best testing and deployment strategies in the industry and have a view on the suitability of implementing these within my team. I am comfortable working in a group context and am capable of communicating technical concepts to key stakeholders. You will need Refer you will be responsible section About us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues Tesco Technology Today, our Technology team consists of over 5,000 experts spread across the UK, Poland, Hungary, the Czech Republic, and India. In India, our Technology division includes teams dedicated to Engineering, Product, Programme, Service Desk and Operations, Systems Engineering, Security & Capability, Data Science, and other roles. At Tesco, our retail platform comprises a wide array of capabilities, value propositions, and products, essential for crafting exceptional retail experiences for our customers and colleagues across all channels and markets. This platform encompasses all aspects of our operations - from identifying and authenticating customers, managing products, pricing, promoting, enabling customers to discover products, facilitating payment, and ensuring delivery. By developing a comprehensive Retail Platform, we ensure that as customer touchpoints and devices evolve, we can consistently deliver seamless experiences. This adaptability allows us to respond flexibly without the need to overhaul our technology, thanks to the creation of capabilities we have built. Apply

Candidate should have strong communication skills in English both verbal and written who provides support to Global users by providing technical assistance. What You Will Need : Strong Communication Skills in English both verbal and written. Good knowledge on providing desktop and laptop support over calls and chat supporting Global users US, UK and other regions. Also, the candidate should be willing to work in night shift to cover and support US hours. What Would Be Nice To Have : S trong Communication Skills in English both verbal and written. Good knowledge on providing desktop and laptop support over calls and chat supporting Global users US, UK and other regions. Also, the candidate should be willing to work in night shift to cover and support US hours. What We Offer : Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

Role & responsibilities Service Desk Engineer:- Key Responsibilities: Ticket Management: Use the IT Service Management (ITSM) tool to log, track, and manage incidents and service requests. SLA Management: Monitor and ensure that SLAs are met by tracking ticket progress and ensuring timely resolution by assigning tickets to the appropriate engineers. Bridge Communication: Act as the primary point of contact between the engineering team and end-users, providing updates, clarifying requirements, and resolving any issues related to incidents or requests. Ticket Assignment: Review incoming tickets and assign them to the appropriate support engineers based on priority and expertise. Incident Reporting: Prepare and generate incident reports, summarizing issues, resolutions, and any relevant details for ongoing monitoring or post-mortem analysis. Pack & Catch Support: Assist with the preparation, packaging, and labeling of IT hardware for deployment to end-users. Basic Troubleshooting: Assist with basic troubleshooting of IT devices and software in coordination with the engineering team when necessary. End-User Assistance: Support end-users by gathering relevant details for tickets and communicating necessary information to engineers for resolution. Documentation & Reporting: Maintain clear and organized documentation related to ticketing, inventory, and incident management to ensure transparency and accuracy. Skills & Qualifications: Experience working with ITSM tools (e.g., ServiceNow, JIRA, or similar ticketing platforms). Strong organizational skills and the ability to manage multiple tasks simultaneously. Good understanding of Service Level Agreements (SLAs) and how to track and meet them. Basic knowledge of IT hardware, including laptops, desktops, and peripherals. Excellent communication skills, with the ability to act as an effective liaison between engineers and end-users. Strong attention to detail and accuracy in logging tickets and preparing reports. Ability to prioritize tasks and manage time efficiently in a fast-paced environment. Team player with the ability to work independently when needed. Preferred Experience: Experience in an IT support, helpdesk, or service desk environment. Familiarity with ITIL frameworks or ITSM processes. Previous experience managing incident reports and SLA adherence. anshu.chaubey@progressive.in

Service Desk Manager (SDM) Language: Proficient in English (Read + Write + Speak) mandatory and Equivalent test of spoken and written and technical IT specific knowledge in both and English Role purpose: The Service Desk Manager is responsible for one delivery center to ensure all Metrics are measured and adhered. Owner of key measurements, Service Levels, and critical deliverables for SD services Main responsibilities: Performance of a single delivery center. Adherence to standards, measurement and reporting of metrics. Overall responsibility for processes, escalations, knowledge management within the DC New transitions and integration with the current teams. Knowledge acquisition, completion of documentation, management of infrastructure requirements, and all requirements that are associated with the new transitions. Operations reporting and governance meetings. Major activities: Manages all activities in the Delivery center Coordinates Knowledge Managers, Escalation Managers, and Incident Managers and makes sure they are aligned Supports Global Service Desk Manager with resource demand and capacity for a delivery center and activities to meet the demand and deliver required capacity (supports role of WFM Workforce Management) Ensures process changes are implemented Implements performance reporting for all the SLAs and KPIs and ensures adherence to the SLAs. Reviews and follows-up on ticket-based Customer Satisfaction (CSAT) reviews within the delivery center Performs reviews on ageing of tickets and conducts pending ticket analysis with the Team Leads. Reviews escalations and implements corrective and preventive actions on DC level Initiates and manage against the Service Improvement Plan (SIP) and Continuous Improvement Plan (CIP) Supervises performance of the team and is responsible for their qualification Attends the monthly quality meeting, BMC Remedy Resolver Group Team Leads meeting, and the SD Monthly Call (SDMC)

Position - Service Desk (L1/L2) Location - Ghansoli Navi Mumbai. Work Mode Work from office Mandatory Skill Good in English Communication • International client support experience (Preferred). • Ability and willingness to work in US Shifts only. • 5 days working. (24/5) Service Desk L1 Exp:- 1+ Yr Requirements: Previous experience in a technical support role or customer service role preferred. Strong communication skills, both verbal and written. Proficiency in troubleshooting hardware, software, and network issues. Familiarity with ticketing systems and remote support tools. Ability to work under pressure and prioritize tasks in a fast-paced environment. Basic understanding of ITIL principles is a must. Thanks & Regards Riya Zunjarrao Junior HR riya.zunjarrao@rigvedit.com

Plays an important role in the Organization by providing support to more senior service delivery professionals. Works on tasks/matters of limited complexity. Gains experience of the service desk processes. Participates in meeting critical key measurement targets of the team.Collaborates with other team members in continuous improvement activities and initiatives focusing on delivering operational quality and efficiency. Job Description - Grade Specific Role OverviewProvides services according to the Service Delivery scope to meet specific KPIsSupports delivery of Procurement services into the BusinessMaintains a proactive working attitude towards the ClientHas basic knowledge of the Stakeholder community within the work perimeterUnderstands the P2P processHas basic knowledge about cross functional workBuilds knowledge experience in a number of domains of expertiseContributes to a positive and collaborative team cultureIdentifies, reports and participates in process improvements implementationGeneral Responsibilities AccountabilitiesEnsures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targetsDemonstrates knowledge of processes and procedures relevant to the function Accountable for process compliance within the work perimeterResponsible for a customer focused service towards the client, reacting to client requests and queries in a timely fashionContinually strives to simplify, standardize and improve processes subject to approval of the senior professionalContinually seeks out ways to improve Client satisfactionHelps the team to achieve common goalsIs supportive of knowledge and best practice sharingActs to overall procurement policies and processes Skills (competencies)

Job Summary We are seeking a Systems Engineer with 2 to 4 years of experience to join our dynamic team. The ideal candidate will have expertise in Incident Management Service Desk Service Now Windows Networking and Desktop Support. This role requires working from the office with rotational shifts. The candidate will play a crucial role in maintaining and improving our IT infrastructure ensuring seamless operations and contributing to the companys success. Responsibilities Manage and resolve incidents efficiently to minimize downtime and ensure smooth operations. Provide exceptional support to users through the service desk addressing technical issues promptly. Utilize Service Now to track and manage incidents ensuring timely resolution and documentation. Maintain and troubleshoot Windows operating systems to ensure optimal performance and security. Oversee networking components ensuring reliable connectivity and addressing any issues that arise. Deliver desktop support to end-users resolving hardware and software issues effectively. Collaborate with team members to implement IT solutions that enhance productivity and efficiency. Monitor system performance and proactively identify areas for improvement. Ensure compliance with company policies and industry standards in all IT operations. Participate in rotational shifts to provide consistent support and coverage. Communicate effectively with stakeholders to understand and address their IT needs. Contribute to the development and implementation of IT strategies that align with business goals. Stay updated with the latest technologies and best practices to continuously improve service delivery. Qualifications Possess strong knowledge and experience in Incident Management and Service Desk operations. Demonstrate proficiency in using Service Now for incident tracking and management. Have a solid understanding of Windows operating systems and their maintenance. Exhibit expertise in networking principles and troubleshooting techniques. Show capability in providing desktop support and resolving technical issues. Display excellent communication skills and the ability to work collaboratively. Be adaptable to rotational shifts and committed to providing high-quality support. Certifications Required ITIL Foundation Certification Microsoft Certified: Windows Server Fundamentals

Hi All , Currently we are hiring for Service Desk Engineer or Customer Support for an Product based company Required Skills : 0-3 years experience in Customer service or customer application support. Excellent Communication and interpersonal skills. Basic understanding of MS Office. Time management. Strong desire to learn and grow in a professional environment. Ability to work collaboratively in a team setting. Basic understanding of industry-specific concepts and practices. Key Responsibilities: Participate in training sessions to develop job-specific skills. Assist in the execution of tasks and to meet the targets Collaborate with team members to achieve project goals. Those who are interested kindly reach out through below email id Regards, Mukesh Kumar Senior Level Recruiter V2SOFT, Pvt Ltd. Email: mkumar@v2soft.com

Hiring Now: Technical Support Associate Microsoft Process Work Mode: Work from Office Shift: US Rotational Shifts Joiners: Immediate Joiners Preferred Job Description: We are hiring Technical Support Associates for a leading Microsoft Voice Support process . The role involves assisting international customers with troubleshooting issues related to Microsoft products, including O365 and related services. Eligibility Criteria: Minimum 1 year of experience in technical voice support (OR) Customer support experience with strong technical troubleshooting skills Excellent verbal communication skills Strong knowledge of Microsoft tools/products , especially Office 365 Willingness to work in US rotational shifts Immediate joiners only Key Responsibilities: Handle inbound technical support calls from international customers Troubleshoot and resolve issues related to Microsoft Office 365, Outlook, Teams, Windows OS , etc. Guide customers step-by-step through technical fixes Document all interactions in the CRM system Escalate unresolved issues to appropriate teams following standard procedures Maintain high customer satisfaction and follow quality standards Call and Book Your Interview Slot Now! Contact: 7829336202 / 7829336034 / 9380300644

Looking for immediate joiners, Technical Support Engineer, Pune (AD, Server, Networking) Role & responsibilities: US Voice Process Profile Requirement: 1. UG / Grad both eligible with 1year of documented Technical Experience (Min 1 yr Windows Server Exp for Premier) 2. Internal Students not eligible 3. Designation offered: Technical Support Associate 4. Core Competencies/Skills/Knowledge: a. Strong Problem Solving and Troubleshooting Skills & thinks logically. b. Working knowledge of personal computer architecture and network architecture. c. Passion for Technology (curious, has desire to learn, doesnt rely on past knowledge, stays on top of latest technologies). d. EPS (Server support) operates on callback model where the cases are created for the customers and the engineers talk to the customers. They require assistance with troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Exchange 2007, IIS, ISA e. Working/knowledge of Windows NT Server and/or Windows 2000 Server and Windows NT Workstation and/or Windows 2000 Professional f. MCP/MTA/MCSA/MCITP/MCSE Certified in Windows Server Operating Systems recommended. g. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage. *Excellent English Communication mandate* Salary : Upto 8LPA Interested, plz call: Rose (9873538143 / WA : 8595800635) rose2hiresquad@gmail.com

Dear Resource , Position - Service Desk Engineer Experience - min.1 year Location - Noida , Gurgaon, Delhi HR - SUSHMITA DM - 8700479986 Email - hr16@piplindia.com CTC - UPTO 21k ctc .

Freshers & Experienced Must have excellent communication skills. Must be flexible with 24*7 Shifts / Work from Office ONLY CTC : Upto 28k To schedule an interview ring 6364907001 Required Candidate profile Customer Service Associate Any Graduate / 12th pass Excellent communication skills USA Shift Ct ;6364907001

Greetings from Trigent Software!! Candidate with excellent communication skills are higly preferred. Role: Service Desk Analyst Mode of Work: Work from Office Experience : 0 - 2yrs Location: Bengaluru (Bellandur) Working Days: 5 days Shift: Rotational ( Including Night Shifts ) Qualification: Any Graduate with Tech Expertise Salary : Freshers - (16,500 In hand salary) & Experienced - (20,500 In hand salary) Cab: Pick and Drop will be provided Notice : Immediate/ 15days Notice Job description As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Provide ongoing support to clients for system or application issues.- Communicate effectively with clients to understand and resolve their issues.- Troubleshoot technical problems and provide timely solutions.- Document client issues and resolutions for future reference.- Collaborate with the technical team to enhance system performance.- Stay updated on product knowledge and industry trends. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with Service Desk Voice Support.- Strong understanding of IT support processes and procedures.- Knowledge of ticketing systems and remote support tools.- Ability to prioritize and manage multiple client issues simultaneously. Additional Information: - The candidate should have a minimum of 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. **looking only for immediate joiners** For More Details Contact HR Sujath Ali @7680048497 {call or WhatsApp} or email your resume to sujath_a@trigent.com Regards HR Sujath Ali Trigent Software 7680048497 sujath_a@trigent.com

Hiring Global Service Desk Manager (SDM) Language: Proficient in English (Read + Write + Speak) mandatory and Equivalent test of spoken and written and technical IT specific knowledge in both and English Role purpose: The Service Desk Manager is responsible for one delivery center to ensure all Metrics are measured and adhered. Owner of key measurements, Service Levels, and critical deliverables for SD services Main responsibilities: Performance of a single delivery center. Adherence to standards, measurement and reporting of metrics. Overall responsibility for processes, escalations, knowledge management within the DC New transitions and integration with the current teams. Knowledge acquisition, completion of documentation, management of infrastructure requirements, and all requirements that are associated with the new transitions. Operations reporting and governance meetings. Major activities: Manages all activities in the Delivery center Coordinates Knowledge Managers, Escalation Managers, and Incident Managers and makes sure they are aligned Supports Global Service Desk Manager with resource demand and capacity for a delivery center and activities to meet the demand and deliver required capacity (supports role of WFM Workforce Management) Ensures process changes are implemented Implements performance reporting for all the SLAs and KPIs and ensures adherence to the SLAs. Reviews and follows-up on ticket-based Customer Satisfaction (CSAT) reviews within the delivery center Performs reviews on ageing of tickets and conducts pending ticket analysis with the Team Leads. Reviews escalations and implements corrective and preventive actions on DC level Initiates and manage against the Service Improvement Plan (SIP) and Continuous Improvement Plan (CIP) Supervises performance of the team and is responsible for their qualification Attends the monthly quality meeting, BMC Remedy Resolver Group Team Leads meeting, and the SD Monthly Call (SDMC)

What You ll Be Doing A Tier 1 Service Desk Analyst typically takes the initial inquiry and manages relatively simple application issues that includes user account management. A help desk analyst spends most of the day performing remote support. This can take several forms: Over-the-phone support Screen sharing or remote control Live chat support Email support What We Are Looking For Typically requires a 4 year degree and 1-2 years of experience or a 2 year degree and equivalent related experience Has no discretion to vary from established procedures Has no related work experience or has work experience but requires formal training in theories/concepts in own function Works under close supervision Principal Accountabilities Service Desk Analyst provides project coordination, functional expertise, and contributes to improvements and enhancements for mission-critical, enterprise-wide information systems along with End customer support. Job Complexity Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills Builds knowledge of the organization, processes, and customers Solves a range of straightforward problems Analyzes possible solutions using standard procedures Receives a moderate level of guidance and direction Job Description: Service Desk Analyst is responsible for / performs: User Support in troubleshooting both application and business process issues. Documenting business processes using standard business process and data flow diagrams. Using standard methodologies, analyze user operational procedures to develop functional systems requirements, and advise and instruct other staff responsible for such development. Coordinates and conducts user support and training. Identifies and documents application integration requirements. Identifies innovative solutions to business issues in technical development. Improves process flow and user documentation for Oracle Support and enhances user knowledge and competency. Other duties as assigned based on business needs: i.e., special projects, Enhancements etc. Prior knowledge of EBS Oracle ERP, Oracle SOA and SFDC is a plus Knowledge on Community Cloud, using Salesforce Data Tools and Flows is good to have Good to have ODI knowledge Has strong written and verbal communication skills

Greetings from KVC CONSULTANTS LTD. We are hiring right now for------ Customer Support / Technical Support/ Service Desk Candidates residing in Pune and Hyderabad can apply for the same. Job Description -- PROFILE -1 -- Biggest IT MNC - Pune Hinjewadi Phase- 2 International Voice Service desk Eligible:-Graduates Desk required Salary:- Rs 2.77 LPA for FRESHERS Salary:- Rs 4 LPA for 1 year experience candidates 5 days working / Cabs available PROFILE -2 -- Biggest IT MNC - Banglore - IT CITY International Voice Technical Support Salary:- Rs 2.77 LPA for FRESHERS Salary:- Rs 4 LPA for 1 year experience candidates Eligible:-Graduates with Minimum 1 Year of experience in International Voice Technical Support required 5 days working / Cabs available Roles and Responsibilities --- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User Microsoft , Azure , O365 , Troubleshooting Skill set needed Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution Routes the enquiries to Resolver Groups as appropriate Re-routes misdirected calls Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures Provides status and updates on tickets to authorized users Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction Makes recommendations for updates to the KB database Adherence to policies and procedures, closure of open calls after resolution. Mandatory Language Skill: Prior SD experience and good English speaking skills" Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS- or DM -- Service desk @ City applied with resume Fareeha -- 8528371817 Aaysha - 9821182649 Areesha - 9628373763 Vanshika 9628373762 Siya -7565006262 Yagyanshi -- 9821182648 ##KVC CONSULTANTS LTD ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING