1 - 6 years
3 - 4 Lacs
Posted:1 day ago|
Platform:
Work from Office
Full Time
Roles and Responsibilities Provide technical support to end-users through phone, email, or chat channels. Troubleshoot hardware and software issues related to laptops, desktops, printers, and other peripherals. Manage service requests from initiation to resolution using ITIL processes. Collaborate with vendors for equipment replacement or repair when necessary. Ensure timely escalation of critical incidents to senior engineers or third-party vendors. Desired Candidate Profile 1-6 years of experience in a similar role (Service Desk Engineer). Strong knowledge of Active Directory, VPN configuration, troubleshooting techniques, and technical voice processing skills. Ability to work on rotational shifts including night shifts as required by the business needs.
Teleperformance (TP)
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