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Service Desk Analysis

2 - 6 years

3 - 7 Lacs

Posted:1 day ago| Platform: Naukri logo

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Work from Office

Job Type

Full Time

Job Description

  • Incident Management:Receive, log, and manage user requests and incidents via phone, email, and ticketing system.
  • Technical Support:Provide initial troubleshooting and support for hardware, software, and network issues.
  • User Assistance:Guide users through problem resolution and assist with account management tasks (e.g., password resets).
  • Escalation:Identify and escalate complex issues to higher-level support teams as needed.
  • Documentation:Maintain accurate documentation of support requests, solutions provided, and known issues.
  • Service Improvement:Contribute to improving processes and procedures within the Service Desk.
  • Technical Skills:Familiarity with Windows/Linux operating systems, Microsoft Office Suite, and common business applications.
  • Communication Skills:Strong verbal and written communication skills; ability to explain technical concepts to non-technical users.
  • Problem-Solving:Effective troubleshooting and analytical skills with a focus on customer satisfaction.
  • Coverage: Should be ready to work in 24/7 environment.


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