Service Delivery Manager

• Oversee the delivery of services to clients from initiation to completion, ensuring timely and quality delivery
• Develop and maintain strong relationships with clients, acting as the main point of contact for all service-related inquiries and issues
• Collaborate with cross-functional teams to identify and resolve service delivery bottlenecks and escalations

Key Responsibilities:

• Oversee the delivery of services to clients from initiation to completion, ensuring timely and quality delivery
• Develop and maintain strong relationships with clients, acting as the main point of contact for all service-related inquiries and issues
• Collaborate with cross-functional teams to identify and resolve service delivery bottlenecks and escalations
• Conduct regular reviews and audits of service delivery processes to identify areas for improvement and implement necessary changes
• Develop and monitor service level agreements (SLAs) to ensure adherence to agreed-upon standards
• Drive continuous improvement initiatives to enhance service delivery capabilities and customer satisfaction
• Oversee and manage the performance of service providers and vendors, ensuring they meet agreed-upon requirements and standards
• Prepare and present regular service delivery performance reports to management and stakeholders
• Provide exceptional customer service and act as an advocate for our clients

Requirements:

• Bachelors degree in Business Administration, IT, or a related field
• Minimum of 5 years of experience in service delivery management or a related role
• Proven track record of successfully managing service delivery processes and teams
• Excellent verbal and written communication skills, with the ability to effectively communicate with clients and stakeholders at all levels
• Strong project management skills, with the ability to work on multiple projects concurrently and meet tight deadlines
• Exceptional problem-solving and decision-making abilities
• Strong leadership skills and the ability to motivate and inspire team members
• Proficiency in MS Office and project management software
• Knowledge of ITIL framework is a plus

We Offer:

• Competitive salary and benefits package
• Dynamic and collaborative work environment
• Opportunities for career growth and development
• Exposure to a variety of industries and clients
• Join our team at Coforge. and be a part of a company that values excellence, innovation, and customer satisfaction. Send us your application today and take the first step towards a rewarding and fulfilling career as a Service Delivery Manager.- Conduct regular reviews and audits of service delivery processes to identify areas for improvement and implement necessary changes
• Develop and monitor service level agreements (SLAs) to ensure adherence to agreed-upon standards
• Drive continuous improvement initiatives to enhance service delivery capabilities and customer satisfaction
• Oversee and manage the performance of service providers and vendors, ensuring they meet agreed-upon requirements and standards
• Prepare and present regular service delivery performance reports to management and stakeholders
• Provide exceptional customer service and act as an advocate for our clients

Requirements:

• Bachelors degree in Business Administration, IT, or a related field
• Minimum of 5 years of experience in service delivery management or a related role
• Proven track record of successfully managing service delivery processes and teams
• Excellent verbal and written communication skills, with the ability to effectively communicate with clients and stakeholders at all levels
• Strong project management skills, with the ability to work on multiple projects concurrently and meet tight deadlines
• Exceptional problem-solving and decision-making abilities
• Strong leadership skills and the ability to motivate and inspire team members
• Proficiency in MS Office and project management software
• Knowledge of ITIL framework is a plus

We Offer:

• Competitive salary and benefits package
• Dynamic and collaborative work environment
• Opportunities for career growth and development
• Exposure to a variety of industries and clients
• Join our team at Coforge. and be a part of a company that values excellence, innovation, and customer satisfaction. Send us your application today and take the first step towards a rewarding and fulfilling career as a Service Delivery Manager