Service Delivery Manager - Digital Services

Job Summary

Key Responsibilities

• Lead and manage digital service delivery teams to ensure timely and effective delivery of digital solutions.
• Develop and maintain strong relationships with clients, serving as the primary point of contact for digital service-related inquiries.
• Monitor digital service delivery performance, identifying areas for improvement and implementing digital solutions.
• Collaborate with internal teams to ensure alignment and support for digital service delivery objectives.
• Prepare and present regular reports on digital service delivery performance to senior management.
• Ensure compliance with company policies, procedures, and industry regulations related to digital services.
• Drive continuous improvement initiatives to enhance digital service quality and efficiency.
• New Business Development support to sales team.
• Experience in Data and AI related projects.

Qualifications

• Bachelors degree in Business, IT, Digital Marketing, or a related field.
• Proven experience in service delivery management with a focus on digital services.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze digital data and generate actionable insights.
• Familiarity with digital service delivery frameworks and methodologies (e.g., Agile, DevOps).
• Problem-solving skills and a proactive approach to managing digital challenges.

Preferred Skills

• Experience in [specific digital industry] is a plus.
• Certification in digital service management frameworks or methodologies.
• Knowledge of digital marketing tools and platforms.

Benefits

• Competitive salary and performance-based bonuses.
• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Opportunities for professional development and career advancement in digital services.

Please share your updated profile - meenakshi.biradar@hcltech.com