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Capgemini
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Service Delivery Manager - C2C

Service Delivery Manager - C2C

Capgemini

8 - 12 years

11 - 15 Lacs

Kolkata

Posted:3 days ago| Platform:

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Skills Required

project management client coordination digital transformation risk mitigation billing risk management program management transition management

Work Mode

Work from Office

Job Type

Full Time

Job Description

In this role you will play a key role in:
The Service Delivery Manager C2C oversees the entire Contract-to-Cash cycle, ensuring timely billing, collections, and cash application. They drive process optimization, compliance, and automation, while managing client relationships, mitigating risks, and leading teams. The role focuses on performance improvement, financial accuracy, and delivering value through data-driven insights. Your Role:

Own overall account performance, ensuring excellence in O2C service delivery and high client satisfaction

Analyse exception trends and rework volumes to identify root causes and implement DGEM-based automation and process improvements

Lead digital transformation initiatives, targeting top-quartile KPIs (e.g., 90%+ auto cash application,

Serve as the escalation point for complex issues, coordinating with clients, sales, and internal teams to ensure timely resolution

Define strategic goals and align team objectives across Credit, Collections, and Cash Application to support end-to-end O2C success

Drive continuous improvement by identifying productivity opportunities and implementing innovative solutions that deliver measurable value

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Service Delivery Manager - C2C