Service Delivery

Role: Service Delivery

Location: Bhopal, India

Full/ Part-time: Full time

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

This role is essential to improve Service delivery, TAT and service efficiency across Bhopal, Jabalpur, Satna, Rewa, Balaghat, and Nagpur. It will ensure faster resolution of service calls, provide technical and delivery support to channel partners, and strengthen AMC execution. The position will directly contribute to improved customer satisfaction, reduced escalations, and better alignment with project timelines.

Key Responsibilities:

1. TAT (Turnaround Time) Improvement

• Current service delays are impacting on customer satisfaction and SLA compliance.
• The new role will ensure faster response and resolution times, especially for high-aging calls and preventive maintenance tasks.

2. Dealer & Channel Partner Support

• Our channel partners in Bhopal, Jabalpur, Satna, Rewa, Balaghat, and Nagpur require consistent technical and delivery support.
• The executive will act as a direct liaison to resolve escalations, coordinate spares, and ensure service continuity.

3. Technical Support & Field Execution

• The role will provide on-ground troubleshooting, installation supervision, and quality assurance.
• It will also support AMC execution and complaint closures, reducing dependency on backend teams.

4. Delivery Coordination & Customer Engagement

• The executive will ensure timely delivery and installation coordination, improving first-time-right service metrics.
• This will also allow to focus on strategic customer meetings and project planning.

Expected Outcomes

• Improvement in TAT compliance across the region.
• Enhanced dealer satisfaction and reduced escalations.
• Improved AMC execution and billing realization.
• Better alignment with project timelines and customer expectations.

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

• Make yourself a priority with flexible schedules, parental leave

• Drive forward your career through professional development opportunities

• Achieve your personal goals with our Employee Assistance Programme

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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