Service Advisor

As a customer service representative in the automotive industry, your primary responsibility will be to greet customers warmly, attentively listen to their vehicle concerns, and recommend appropriate services that align with their needs. You will excel in providing accurate cost estimates, explaining service options in a clear manner, and efficiently scheduling service appointments to meet customer expectations. Your role will involve maintaining open communication channels with customers throughout the service process, keeping them updated on the progress of their vehicle and providing expected completion times. Collaboration with technicians and parts departments is crucial to ensure the timely and accurate delivery of services, guaranteeing customer satisfaction. In addition to your customer-focused responsibilities, you will also be expected to address and resolve any customer complaints or concerns that may arise, demonstrating your dedication to ensuring a positive and seamless service experience. This full-time position offers a range of benefits, including health insurance, paid time off, and Provident Fund contributions. The work schedule is during the day shift, providing you with a stable and consistent work routine. Performance bonuses and yearly bonuses may also be awarded based on your contributions and achievements. If you are passionate about providing exceptional customer service in a hands-on environment, this role based in-person at the specified work location could be an ideal fit for you.,