2.0 - 6.0 years

0 Lacs

noida, uttar pradesh

On-site

As a customer service representative in the automotive industry, your primary responsibility will be to greet customers warmly, attentively listen to their vehicle concerns, and recommend appropriate services that align with their needs. You will excel in providing accurate cost estimates, explaining service options in a clear manner, and efficiently scheduling service appointments to meet customer expectations. Your role will involve maintaining open communication channels with customers throughout the service process, keeping them updated on the progress of their vehicle and providing expected completion times. Collaboration with technicians and parts departments is crucial to ensure the timely and accurate delivery of services, guaranteeing customer satisfaction. In addition to your customer-focused responsibilities, you will also be expected to address and resolve any customer complaints or concerns that may arise, demonstrating your dedication to ensuring a positive and seamless service experience. This full-time position offers a range of benefits, including health insurance, paid time off, and Provident Fund contributions. The work schedule is during the day shift, providing you with a stable and consistent work routine. Performance bonuses and yearly bonuses may also be awarded based on your contributions and achievements. If you are passionate about providing exceptional customer service in a hands-on environment, this role based in-person at the specified work location could be an ideal fit for you.,

Posted 1 day ago

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Service Coordinator Sepack India Private Limited

0.0 - 4.0 years

0 Lacs

kochi, kerala

On-site

Need to have strong communication skill to handle Hindi and English language Need to have strong dealer and customer management Need to handle service engineers for day to day operations Service Scheduling dealer / distributor management Customer Communication : Serve as the main point of contact for customers regarding service inquiries, updates, and scheduling. Collaborate with the sales team to provide technical support, product information, and service recommendations to customers during the sales process. Coordinate with the parts department to ensure availability of required parts and materials for service jobs. Assign service requests to technicians based on skill level, availability, and workload. Address any issues or concerns raised by customers and implement corrective actions as needed. Maintain accurate records of service activities, including service orders, work performed, parts used, and customer communications. Qualifications: Bachelors degree in in any field Fresher / experienced Experience in Tally software Proficiency in Hindi is an added advantage Excellent communication and interpersonal skills, with the ability to build rapport and maintain positive relationships with customers and internal teams. Exceptional organizational skills and attention to detail, with the ability to prioritize tasks and manage multiple priorities effectively. Proficiency in Microsoft Office Suite Job Types: Full-time, Permanent Benefits: Provident Fund Schedule: Day shift Yearly bonus Work Location: In person,

Posted 5 days ago

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