Service Advisor

The role of Service Advisor involves providing exceptional customer service in diagnosing vehicle problems, scheduling service appointments, communicating repair needs and costs, and ensuring timely completion of work. As the primary point of contact for customers seeking automotive service and repairs, you will play a crucial role in maintaining customer satisfaction and fostering relationships. Your responsibilities will include greeting customers promptly and professionally, listening attentively to their concerns, and accurately documenting vehicle issues. You will be expected to provide clear explanations of recommended repairs and maintenance, maintain consistent communication with customers throughout the service process, and address inquiries and complaints effectively. Following up with customers after service completion to ensure satisfaction is also an important part of your role. In terms of service operation, you will be responsible for scheduling service appointments efficiently, creating accurate repair orders and estimates, performing vehicle walk-arounds to document existing damage, and communicating with technicians to ensure timely and accurate completion of repairs. Monitoring the progress of repairs, keeping customers informed of any delays, maintaining accurate service records, and promoting and selling needed services are all essential aspects of the job. To excel in this role, you should stay up-to-date on automotive technology and repair procedures, have a good understanding of vehicle systems and components, and be able to translate technical information into customer-friendly terms. Maintaining a working knowledge of warranty policies is also crucial. Administrative tasks will include maintaining a clean and organized work area, answering phones and responding to emails, processing warranty claims, ordering parts as needed, and following company policies and procedures. Key skills for this role include excellent communication and interpersonal skills, a strong customer service orientation, the ability to multitask and prioritize effectively, strong organizational and time management skills, basic computer skills, technical aptitude, and sales skills. Qualifications for this position include a high school diploma or equivalent (associate's or bachelor's degree in a related field preferred) and previous experience in automotive service or customer service is highly desirable. This is a full-time, permanent position with benefits such as cell phone reimbursement, health insurance, and Provident Fund. The work schedule is a day shift with performance bonuses and a yearly bonus offered. The work location is in person, and the application deadline is 12/07/2025.,