Senior Technology Business Systems Consultant

About this role:

Wells Fargo is seeking a Senior Technology Business Systems Consultant.

In this role, you will:

• Lead or participate in providing technology initiatives for simple to moderately complex business problems within technology business systems
• Contribute to the development of systems and procedures that are both cost effective and meet the relevant business requirements
• Evaluate moderately complex business, operational, or technical challenges that require an in-depth evaluation of planning and direction conducted to resolve complex business problems
• Partner with business and technology teams to evaluate moderately complex business problems and lead a team to provide comprehensive technological solutions
• Act as an internal consultant within technology and business groups by using quality tools and process definition or improvement to re-engineer technical processes
• Collaborate and consult with business and technology teams to evaluate and resolve issues in order to provide technological solutions and manage both project schedules and deliverables
• Coordinate communication and information flow between business and technology teams

Required Qualifications:

• 4+ years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience with creating artifacts and enabling functionalities for IT Service Desk
• Hands-on experience with Confluence and Jira
• Should have practiced writing documentation for virtual agent format
• Awareness of Agile methodologies
• Knowledge of ITIL Incident, Problem, and Request best practices or ITIL certified.
• Experience in user stories in Backlog, Story points and sprint planning
• Understanding of Knowledge Management Framework
• Should have experience as a Functional lead or should have acted as People lead

Job Expectations:

• Experience with translating technical content from multiple sources into a style and format that meets multiple end-user needs and project goals
• Experience with consulting with subject matter experts to evaluate, standardize, write, and maintain materials
• Ability to independently create knowledge management assets, including templates, style guides, how-to tutorials that meets organizational standards
• Ability to modify documents, respond to feedback request, create self-help and knowledge articles in a clear and conscious manner.
• Gain deep understanding of products and services, and translate complex information into simple, step-by-step procedures and/or processes easy to follow.
• Write user-friendly content that meets the needs of target audience and organize information applying information mapping concepts to enable information accessibility.
• Maintain and improve existing knowledge article to ensure information accuracy, content accessibility, and article layout that complies with company writing standards.
• Research, outline, write, and edit content, working closely with various departments to understand project requirements.
• Gather information from stakeholders and translate them to Knowledgeuser stories
• Prioritize user stories in backlog to align to business goals
• Provide input on story feasibility
• Support the team in understanding story points and sprint planning
• UAT and support Prod release and testing
• Strong written and verbal communication skills, with a keen eye for details.
• Proficiency with documentation tools like Microsoft Office Suite or ServiceNow.
• Technology Operations experience includingService Desk Operations
• Two or more years of experience as an effective technical writer
• Proven ability to quickly learn and understand complex subject matter
• Ability to handle multiple projects simultaneously
• Experience in writing documentation and procedure manuals for various audiences.
• Experience in working across multiple teams to improve user experience, refine content, and create visuals and diagrams for technical support content
• Strong skills in Knowledge Management systems and practices.
• Good understanding of Knowledge Management Framework
• Ability to map business requirements to Knowledge Framework
• Proficiency in using Confluence and Jira
• Acceptable understanding of ServiceNow knowledge functionalities
• Familiarity with ITSM processes
• Hands on experience with ServiceNow modules like Incident and Request Management.