Senior Technical Program Manager

Job Description

Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieveRead on. Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you. About the Role We are seeking a highly motivated Technical Program Manager to join our team. In this role, you will have the opportunity to be part of a dynamic team, helping to drive the lifecycle of product development and contribute to the successful delivery of our SaaS-based products. Leveraging strong communication skills, technical expertise, and leadership abilities, you will collaborate with cross-functional teams to drive the delivery of product releases and other project and programs, while also fostering a culture of excellence and collaboration. You will work closely with experienced professionals, growing your skills through valuable hands-on experience and mentorship while also playing a vital role helping UKG achieve its goals. Responsibilities Value Stream ManagementAssist in driving the value stream in delivering in collaboration with other Value Stream leads, including Technical Program Managers and Program Leads. Participate in value stream events, process improvement initiatives, and optimization efforts to enhance delivery efficiency and customer satisfaction. Project & Program ManagementDrive the definition and execution of project & program activities, including scope definition, planning, scheduling, tracking, risk management and reporting. Work closely with cross-functional teams to ensure alignment with project goals and timelines. Technical AcumenApply your familiarity with software development processes to guide project planning and execution, ensuring adherence to best practices and standards. Reporting & managementMaintain and review project metrics and documentation, including flow metrics, backlogs, project plans, meeting minutes, action items, and other artifacts as needed. Be ready to provide regular updates on overall progress, milestones, and key metrics to stakeholders as aligned with Agile principles. Stakeholder CommunicationCollaborate with internal and external stakeholders, including product managers, engineering teams, QA, and customer support, to facilitate communication and ensure clarity of expectations. Problem solvingAnalyze complex challenges that arise during project execution, identify root causes, and drive development of innovative solutions to overcome them. Process ImprovementContribute ideas and suggestions for process improvements and optimization initiatives. Actively participate in retrospectives and lessons learned sessions to identify areas for enhancement and implement best practices. Basic Qualifications Bachelor’s degree or bootcamp equivalent in Computer Science, Engineering, Information Technology, or related field. 3-5 years of experience in a technical role within the software industry, with exposure to Agile methodologies, project and program management concepts. Strong analytical and problem-solving skills, with the ability to understand complex technical issues and translate them into actionable plans. Good communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and build positive working relationships. Organized and detail-oriented, with the ability to manage multiple tasks and priorities simultaneously. Enthusiastic about learning and willing to take on new challenges in a fast-paced, dynamic environment. Able to perform in a hybrid-office role, requiring three or more days per week in the office. Preferred Qualifications Experience with UKG Product Suites, Payroll or Payment Services knowledge . Ability to leverage a customer-centric lens to represent the customer's needs and preferences, where applicable Out-of-the-box thinker and results-driven problem solver, who is excited to dive into tough problems, and committed to delivering clear business outcomes. Having a continuous learning approach, including the ability to ask relevant questions to understand requirements and context, as well as ability to receive and incorporate feedback. Experience with Aha!, JIRA, Confluence, PowerBI. Preferred certifications includePMP, PgMP, PMI-ACP, CSM, LPM Where we’re going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Disability Accommodation UKGCareers@ukg.com