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Snow Planet
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Senior Technical Consultant - ITOM/ITAM

Senior Technical Consultant - ITOM/ITAM

Snow Planet

4 - 9 years

6 - 11 Lacs

Bengaluru

Posted:2 days ago| Platform:

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Skills Required

Event management ITSM Manager Technology Presales Workflow Agile methodology professional services Technical architecture Continuous improvement enterprise asset management

Work Mode

Work from Office

Job Type

Full Time

Job Description

What you get to do in this role:

The Customer Excellence Group

Senior

Technical Consultant

is responsible for configuring the ServiceNow Platform in Technology Workflows based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and technical expert in customer engagements.

Lead workshops with customers/ partners to assess current processes and establish future-state processes.
Participate in workshops with customers to assess current processes and establish future-state processes.
Design and deliver ServiceNow Technology Workflows solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
Provide prescriptive guidance and leadership for code review developed by partner or customer employees.
Advise customers on how to use the ServiceNow Platforms capabilities to improve their business processes while adhering to ServiceNow Best Practices.
Provide feedback to product development to improve the product based on experiences gained with customers.
Maintain skills/certifications in ITOM (Discovery, Event Management, Service Mapping, HLA and Cloud Provisioning and Governance), ITAM (Hardware, Software, and Enterprise Asset Management), and IT Service Management.
Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution.
Promoting continuous improvement practices for delivery/engagement materials.
Supporting specific pre-sales activities when required.
Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AIs potential impact on the function or industry.
Minimum 8+ years experience as part of a professional services organization; or equivalent education/experience
Ability to travel up to 50% and Ability to work outside of local time zone preferably nighttime IST
Initiative - Proactive, self-motivated, and self-directed.
Dedication and commitment to customer success.
Creative with comfort running projects independently
Success driving complex issues through analysis and resolution
Certified ServiceNow Administrator (CSA)
Relevant ServiceNow Certified Implementation Specialist (CIS) certifications in aligned workflow
Experience working collaboratively and with Agile methodology

FD21

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