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Snow Planet
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Senior Technical Consultant

Senior Technical Consultant

Snow Planet

2 - 7 years

7 - 11 Lacs

Mumbai

Posted:2 hours ago| Platform:

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Skills Required

Order management Procurement Customer service management Workflow Healthcare Unit testing professional services Technical architecture Financial services CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

What you get to do in this role:

The Customer Outcomes

Senior

Technical Consultant

is responsible configuring ServiceNow Customer and Industry Workflow(CRM) based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and technical expert in customer engagements.

Participate in workshops with customers to assess current processes and establish future-state processes.
Design and deliver ServiceNow CRM solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
Provide oversight and unit testing of code developed by partner or customer employees.
Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
Provide feedback to product development to improve the product based on experiences gained with customers.
Maintain skills / certifications on 1 or more CRM suite of products - Customer Service Management(CSM), Field Service Management(FSM), Sales and Order Management (SOM).

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools,

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