Senior Specialist -KAM (Saas Industry)

ROLE OVERVIEW

Engage 360 is designed to revolutionize e-commerce marketing with cutting-edge data models, delivering superior ROAS and helping merchants achieve a remarkable 10x ROI. This industry-first omni-channel tool integrates WhatsApp, SMS, Email, and RCS, addressing recent restrictions on WhatsApp marketing communications.

As a KAM for Engage 360, you will play a pivotal role in driving revenue growth for this product by building long-term relationships with key enterprise clients. Your primary responsibilities will include identifying and targeting high-value accounts, crafting tailored solutions to meet complex business needs, and negotiating strategic contracts. You will collaborate closely with cross-functional teams to deliver exceptional service and ensure client satisfaction. We are looking for
motivated individuals who have a strong background in sales and marketing and are passionate about technology and e-commerce.

Key Responsibilities

• Client Relationship Management

  : Act as the primary point of contact for assigned high-value D2C brands; build long-term relationships and drive satisfaction.

• Account Growth

  : Identify upselling and cross-selling opportunities across Shiprockets suite of services (including logistics, marketing automation, retention, fulfillment).

• Business Strategy & Consulting

  : Understand the clients business models, pain points, and growth goals to offer tailored solutions and strategic support.

• Performance Tracking

  : Monitor key metrics (GMV, NPS, retention, activation) and work with internal teams to ensure delivery against SLAs.

• Stakeholder Coordination

  : Liaise with internal product, tech, operations, and marketing teams to resolve client issues and implement new solutions.

• Market Insights

  : Share customer feedback and market intelligence with internal teams to influence product development and service innovation.