Senior Solutions Architect

What youll do

• Solve technical customer issues of broad scope and high complexity.
• Provide mentorship for Solution Architecture team members and remain a current contributor to team-learning initiatives and activities.
• Work cross-departmentally to find solutions to complex scenarios and integration issues.
• Propose improvements and innovation for customer calls and product demonstrations based on current market trends.
• Maintain in-depth knowledge of the entire GitLab application.
• Represent GitLab as a speaker at field events or as an author in GitLab-focused publications and blogs.
• Provide opportunity strategy leveraging market and industry knowledge and trends.
• Drive Technical Close Plans without guidance.
• Collaborate with the product team while representing customer requirements and feedback.
• Create Customer Success Plans with customers
• Contribution to Account and Territory Planning Sessions of their region/sub-region
• Regularly enhances GitLab documentation for clarity and accuracy as well as adding new explanations, examples and sections.
• Share subject matter expertise through Slack posts, documentation updates, communities of practice, issue and MR participation and other common GitLab collaboration mechanisms.
• Coach sales team-members on deal qualification when necessary.
• Assists with specific objectives and key result associated tasks
• Leading Value Stream Assessments with your accounts or another team member s, while the team member shadows

• Experience with technical pre-sales or as a professional in the field of information technology
• Experience with modern software development or operations and their associated technologies
• Experience with cloud computing and related technologies and practices
• Has experience with the additional responsibilities of a Senior Solutions Architect
• Experience in Workshop facilitation

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible PTO (paid time off)
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget
• Parental leave
• Home office support

• Selected candidates will be invited to schedule a screening call with our Global Recruiters.
• Next, candidates will be invited to schedule a first interview with the SA team Manager.
• Candidates may be invited to schedule an interview with a Solutions Architect peer or other SA team Manager.
• Then, candidates will be required to deliver a demo of GitLab to a panel of Customer Success attendees using the Demo Guide .
• Candidates may be invited to additional interviews.
• Successful candidates will be made an offer after references are verified.