Senior Sales Order Specialist

LSEG (London Stock Exchange Group) is a diversified global financial markets infrastructure and data business committed to excellence in delivering services to customers worldwide. With over 300 years of experience, LSEG plays a crucial role in supporting financial stability and growth globally. We operate in 70 countries across EMEA, North America, Latin America, and Asia Pacific, with a workforce of 25,000 people, a significant portion located in Asia Pacific. As part of our Data & Analytics division, we offer a wide range of financial data, analytics, and high-performance solutions that drive innovation and growth across global markets. Our recent acquisition of Refinitiv and partnership with FTSE Russell have further strengthened our capabilities in data, analytics, indices, and benchmarks. Join our dynamic team and contribute to guiding our diverse clientele through the service delivery process. Your role will involve crafting accurate quotes, ensuring meticulous order entry, and facilitating a smooth transition from quotation to billing. Your dedication to service excellence will be essential in exceeding customer expectations, maintaining prompt service, and upholding the highest standards in customer satisfaction. Key Responsibilities: - Manage diverse order types with accurate system entries and fulfillment. - Address customer orders with precision and cater to a wide range of needs. - Resolve inquiries effectively by performing thorough analyses. - Uphold exceptional quality and efficiency standards in all transactions. - Provide solutions for order processing and promote team growth. - Engage in discussions about system and process improvements. - Handle complex orders to demonstrate commitment to service excellence. - Proactively review orders to prevent potential disruptions. - Communicate effectively with all levels of the organization to address delays. - Collaborate with colleagues and global clientele to ensure equitable service delivery. - Maintain and enhance the accuracy and accessibility of customer data. - Adhere to financial controls and policies while managing third-party data responsibly. Qualifications, Knowledge & Skills: - Degree or equivalent professional experience in a relevant field. - Comprehensive understanding of foundational theories, principles, and concepts. - Professional knowledge to inform decision-making. - Apply business knowledge reflecting inclusive values. Scope of Impact: - Provide support and services influencing outcomes within operations. - Utilize established practices to achieve shared goals. - Foster clear communication and mutual understanding. - Encourage problem-solving approaches considering diverse team and client needs. LSEG values integrity, partnership, excellence, and change, which guide our decision-making and actions. Our culture is built on a foundation of purpose, driving financial stability, empowering economies, and enabling sustainable growth. Working with us means being part of a collaborative and creative culture that values individuality and encourages new ideas to support sustainable economic growth globally. We offer tailored benefits and support to our employees, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives.,