Senior SaaS Site Reliability Engineer

This role is designed around a lead position within the team that will help in shaping the processes, tools, and capabilities and take the SaaS SRE team to world class quality and capability! This SRE lead position will be a key role in the ongoing success of the SaaS business and protecting customer Annual Recurring Revenue by assuring service reliability and instilling absolute confidence in service quality and security. You have: 12+ years of operations, support, SRE, DevOps or related experience, Strong communication skills, including ability to create presentations or dashboards. Experience or familiarity with public cloud native services and components (AWS, GCP, Azure) Experience or familiarity with DevOps technologies (examplesGitHUB, Terraform/Terragrunt, etc) Experience or familiarity with Kubernetes and related technologies (docker, helm, k8s API) Experience or familiarity with Datadog Monitoring tool and ticketing systems like SF.com, ServiceNow, Jira including process and even API integrations Experience with documentation management using Confluence, SharePoint and MS Teams It would be nice if you also had: Experience in Auto-recovery DevOps for continuous service improvement (Backup & Restore strategy). Experience in L2/L3/L3 Application support integration with BU and Product teams Recover, restore, and build self-recovery capability for cloud-native services and components (AWS, GCP and Azure) Ensure Service Assurance for SaaS applications (use cases) deployed across all public cloud hyperscaler providers that CNS SaaS will have. L1/L2 Site Reliability Engineering Operations (event & incident management, change management and execution, security and privacy compliance remediation and mitigation) Provide technical and operational leadership over Agile DevOps practices including documentation, iteration, planning, scheduling, coordinating and executing Help devise and execute strategies for accomplishing service assurance improvements using creative and cost-effective means and methods Encourage and foster SRE contribution and input/participation in continuous service improvements both technical and procedural Collaborate with team members and peers/partner organizations to determine and define best practices that bring benefits to SRE Operations and the SaaS organization Work with Product Managers and R&D teams of SaaS applications (use cases) to determine and support service-level agreements (SLAs), service-level indicators (SLIs) and service-level objectives (SLOs)