Senior Project Owner

Key Responsibilities:

• Lead and manage multiple customer accounts, ensuring successful project delivery and client satisfaction.
• Oversee projects from initiation to closure, ensuring adherence to scope, budget, and timeline.
• Manage variable team sizes, providing effective leadership, guidance, and mentorship to project teams.
• Drive continuous improvement by identifying opportunities for workflow optimization, automation, and process enhancements.
• Develop and implement comprehensive Training Plans, Quality Plans, and Standard Operating Procedures (SOPs) for various projects and processes.
• Conduct thorough Root Cause Analysis (RCA) for operational issues and develop effective Corrective Action Plans (CAPs).
• Ensure all project activities comply with relevant regulatory requirements and industry best practices.
• Act as the primary point of contact for client communications, conducting confident presentations during video calls and client meetings.
• Monitor project performance, report on key metrics, and proactively address potential risks and challenges.

Qualifications Required:

• Bachelor s degree (

  Preferred: Bachelor of Technology Engineering background only

  ).
• 10+ years of progressive project management experience, with at least 7+ years in a leadership role.
• Proven ability to manage multiple customer accounts simultaneously.
• Demonstrated experience in managing and adapting to variable team sizes.
• Strong understanding of data processing workflows, automation technologies, and regulatory compliance.
• Proficiency in developing and implementing Training Plans, Quality Plans, and Standard Operating Procedures (SOPs).
• Extensive experience with Root Cause Analysis (RCA) and developing Corrective Action Plans (CAPs).
• Exceptional English communication skills, both written and verbal, with the ability to present confidently and articulate complex information clearly in video calls and client meetings.
• Must be comfortable working remotely and able to align working hours with US business hours.

Preferred:

• 7+ years of experience within the Business Process Outsourcing (BPO) industry.
• Previous experience in the utility, energy, or sustainability industry.

Why Join ARDEM Data Services?

• Opportunity to work with a dynamic and innovative team.
• Be a part of a company that values growth and professional development.
• Competitive salary and benefits package.
• Supportive remote work environment.

Technical Requirements:

• Laptop or Desktop:

  Windows (i3/i5 or higher, 8GB RAM minimum)

• Screen:

  14 inches, Full HD (1920 1080)

• Internet Speed:

  100 Mbps or higher

About ARDEM