Senior Production Support Engineer (Java)

Conduent

6 - 10 years

8 - 18 Lacs

Bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

Java Shell Scripting Spring Boot Linux Production Support Root Cause Analysis MTTR Application Support Perl SME Monitoring Tools GIT MySQL Incident Management Oracle Python

Work Mode

Hybrid

Job Type

Full Time

Job Description

Senior Production Support Engineer

Key Responsibilities:

Troubleshoot, research, and resolve major defects or inconsistencies in application/system functions.
Handle system alerts, escalations, and outages with speed and accuracy.
Provide 24/7 on-call support on a rotational basis.
Perform in-depth code reviews and understand system behavior from both infra and application perspectives.
Maintain and monitor server space, health, and performance.
Lead service restoration efforts, focusing on reducing MTTR.
Collaborate with vendors and internal teams for root cause analysis and permanent fixes.
Track system performance and suggest improvements proactively.
Participate in regular project and planning meetings, offering technical insights.
Mentor junior support engineers and guide them on best practices.
Act as the SME (Subject Matter Expert) for designated applications.

Required Skills:

4-year degree in Computer Science or equivalent field.
5+ years of experience in
Java
and
Production Support
.
Experience with
Spring Boot 2 or 3
, and Java 17+ is a plus.
Strong expertise in
Linux OS
, command-line operations, and performance tuning.
Good experience with
Oracle
or
MySQL
databases.
Hands-on with
shell scripting
,
Python
,
Perl
, or
Ruby
(at least one).
Excellent communication skills, able to coordinate during critical incidents.
Proven experience leading service restoration and performing root cause analysis.
Ability to understand and debug large, complex enterprise applications.

Nice to Have:

Familiarity with
Java 17+
, microservices, and containerized environments.
Experience with monitoring tools (Nagios, Prometheus, ELK, etc.).
Prior experience in telecom, banking, or high-availability platforms.

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