Senior Network Support Engineer

Job Title: Senior Network Support Engineer

Location:

Job Type:

Department:

Job Summary:

Senior Network Support Engineer

Key Responsibilities:

• Provide advanced-level support for networking protocols, application delivery systems, and network security technologies.
  
• Troubleshoot Layer 2/3/4 issues involving VLANs, OSPF, BGP, NAT, and more, along with application protocols such as HTTP, SIP, and DNS.
  
• Serve as an escalation point for Tier 1/2 teams, taking ownership of complex cases to resolution.
  
• Engage with customers, field engineers, and product teams to drive resolution of technical issues.
  
• Analyze logs, traffic captures, and protocol behavior to identify root causes and propose solutions.
  
• Document known issues, troubleshooting procedures, and best practices in the internal knowledge base.
  
• Work in rotational shifts and be available for off-hours or weekend support as part of the team schedule.
  
• Contribute to continuous improvement of support processes and customer experience.
  
• Mentor junior engineers and share technical knowledge across the team.
  

Required Skills and Qualifications:

• Bachelor's or Master’s degree in Computer Science, Engineering, or a related field—or equivalent work experience.
  
• Strong verbal and written communication skills; ability to articulate technical concepts clearly.
  
• Proven expertise in Layer 2/3 protocols (VLANs, VRRP, OSPF, BGP, ISIS, IPv4/6, NAT, RIP, ARP).
  
• Solid understanding of TCP/UDP and application protocols such as HTTP, SSL, SMTP, SIP, FTP, DNS, Diameter.
  
• Experience with firewalls, network security tools, and Application Delivery Controllers (Server Load Balancers).
  
• Strong analytical and problem-solving skills with hands-on troubleshooting experience.
  
• Ability to work independently in high-pressure situations and as part of a collaborative team.
  
• Previous experience in a senior support, escalation, or technical lead role.
  

Preferred Qualifications:

• Professional certifications such as

  CCNP, CCIE, JNCIP, JNCIE

  or equivalent.
• Experience in creating and maintaining technical documentation and knowledge articles.
  
• Exposure to supporting enterprise-grade products or services in a global environment.
  

Work Conditions:

• Location:

  Pune (Work From Office, 5 Days a Week)

• Shifts:

  Rotational (including evenings, weekends, or holidays if required)

• On-call availability:

  May be required during escalation or high-priority cases