Senior Manager, Salesforce Operations

In this role, you will:

• Operational Excellence

• Incident Management:Ensure timely and effective resolution of incidents to minimize downtime and impact on sellers.

• Problem Management:

  Identify and resolve recurring issues through thorough root cause analysis and long-term solutions.

• Process Improvement:

  Continuously evaluate and enhance operational processes to improve efficiency and effectiveness.

• Collaboration and Communication

• Cross-functional Collaboration:

  Work closely with development, quality engineering, and other relevant teams to ensure seamless operations and issue resolution.

• Stakeholder Communication:

  Maintain clear and open communication with key stakeholders, providing regular updates on operational performance and ongoing initiatives.

• Cross-Functional Collaboration:

  Partner closely with the Sales, Finance, Business Technology and Product teams to ensure systems integration, seamless information flow, and alignment with the overall business strategy.

• Strategic Planning and Execution

• Operational Strategy:

  Develop and implement strategies to enhance the performance and reliability of the GTMS ecosystem.

• Resource Allocation:

  Efficiently allocate resources to ensure optimal team performance and support for critical projects.

• Cost Management:

  Monitor and manage operational costs, ensuring budget adherence and cost-effective solutions.

• Quality Assurance and Release Management

• Quality Standards:

  Ensure that all releases and updates meet the highest standards of quality and reliability.

• Release Coordination:

  Oversee the release management process, ensuring smooth and efficient deployments with minimal disruption.

• Team Leadership and Development

• Lead and Manage Teams:

  Oversee the L2 and L3 support teams, ensuring they are effectively addressing and resolving issues.

• Mentorship and Training:

  Provide guidance, mentorship, and professional development opportunities to team members.

• Performance Management:

  Set performance goals, conduct regular reviews, and implement improvement plans as needed.

• Vendor Management:

  Identify, negotiate, and manage partnerships with third-party vendors to ensure the delivery of top-notch tools and services.

• Performance Metrics:

  Establish, track, and report key performance indicators to gauge success and identify opportunities for improvement.

• Compliance and Security:

  Ensure all systems adhere to industry standards, legal requirements, and best practices in security and data privacy.

• Budget Management:

  Oversee budget planning, allocation, and management within the area of responsibility, employing deep business acumen.
• Champion, role model, and embed Samsara s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

• Hire, develop and lead an inclusive, engaged, and high performing team.

Minimum requirements for the role:

• Bachelors degree in Business, Computer Science, Information Technology, or related field; Master s degree preferred.
• 3+ years of experience in leadership roles focusing on Sales systems (ex.

  Salesforce Sales Cloud, CPQ

  ).
• Experience in managing Operations team driving system stability and Operational excellence.
• 3+ years of Salesforce experience.
• Deep business acumen, with a strong understanding of CRM systems, integration tools, Quality Assurance and analytics platforms.
• Advanced influencing and communication skills, with a strong executive presence.
• Exceptional strategic thinking and problem-solving skills.
• Excellent collaboration skills, with experience working closely with Sales and Channel teams.
• A customer-centric mindset, with a focus on delivering value and a great customer experience.