Senior Manager, Salesforce Operations Samsara Inc

3.0 - 8.0 years

3 - 8 Lacs

Bengaluru, Karnataka, India

On-site

In this role, you will: Operational Excellence Incident Management:Ensure timely and effective resolution of incidents to minimize downtime and impact on sellers. Problem Management: Identify and resolve recurring issues through thorough root cause analysis and long-term solutions. Process Improvement: Continuously evaluate and enhance operational processes to improve efficiency and effectiveness. Collaboration and Communication Cross-functional Collaboration: Work closely with development, quality engineering, and other relevant teams to ensure seamless operations and issue resolution. Stakeholder Communication: Maintain clear and open communication with key stakeholders, providing regular updates on operational performance and ongoing initiatives. Cross-Functional Collaboration: Partner closely with the Sales, Finance, Business Technology and Product teams to ensure systems integration, seamless information flow, and alignment with the overall business strategy. Strategic Planning and Execution Operational Strategy: Develop and implement strategies to enhance the performance and reliability of the GTMS ecosystem. Resource Allocation: Efficiently allocate resources to ensure optimal team performance and support for critical projects. Cost Management: Monitor and manage operational costs, ensuring budget adherence and cost-effective solutions. Quality Assurance and Release Management Quality Standards: Ensure that all releases and updates meet the highest standards of quality and reliability. Release Coordination: Oversee the release management process, ensuring smooth and efficient deployments with minimal disruption. Team Leadership and Development Lead and Manage Teams: Oversee the L2 and L3 support teams, ensuring they are effectively addressing and resolving issues. Mentorship and Training: Provide guidance, mentorship, and professional development opportunities to team members. Performance Management: Set performance goals, conduct regular reviews, and implement improvement plans as needed. Vendor Management: Identify, negotiate, and manage partnerships with third-party vendors to ensure the delivery of top-notch tools and services. Performance Metrics: Establish, track, and report key performance indicators to gauge success and identify opportunities for improvement. Compliance and Security: Ensure all systems adhere to industry standards, legal requirements, and best practices in security and data privacy. Budget Management: Oversee budget planning, allocation, and management within the area of responsibility, employing deep business acumen. Champion, role model, and embed Samsara s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices. Hire, develop and lead an inclusive, engaged, and high performing team. Minimum requirements for the role: Bachelors degree in Business, Computer Science, Information Technology, or related field; Master s degree preferred. 3+ years of experience in leadership roles focusing on Sales systems (ex. Salesforce Sales Cloud, CPQ ). Experience in managing Operations team driving system stability and Operational excellence. 3+ years of Salesforce experience. Deep business acumen, with a strong understanding of CRM systems, integration tools, Quality Assurance and analytics platforms. Advanced influencing and communication skills, with a strong executive presence. Exceptional strategic thinking and problem-solving skills. Excellent collaboration skills, with experience working closely with Sales and Channel teams. A customer-centric mindset, with a focus on delivering value and a great customer experience.

Posted 3 days ago

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