Senior Manager-Implementation Manager, SFDC-Agentic AI

Ready to build the future with AI

At Genpact, we don&rsquot just keep up with technology&mdashwe set the pace. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos , our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what&rsquos possible, this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atand on,,, and.

Inviting applications for the role of Senior Manager-Implementation Manager, SFDC - Agentic AI!

In this role, you%27ll be part of Genpact%27s transformation under GenpactNext, as we lead the shift to Agentic AI Solutions&mdashdomain-specific, autonomous systems that redefine how we deliver value to clients. You%27ll help drive the adoption of innovations like the Genpact AP Suite in finance and accounting, with more Agentic AI products set to expand across service lines.

In this role you will be responsible for simplifying complex IT Systems solutions for customers in all industries, understanding how to structure a process capture and process improvement initiative and how to facilitate the client through a pragmatic decision-making process.

Looking for a talented, motivated individual who can excel in a high-growth environment. The IM role is a high-impact position that will play a significant role in the continued growth and development.

Responsibilities:

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  Lead implementation projects and be completely accountable for all aspects.

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  Develop and review the project plan, milestones, and delivery.

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  Lead solution discussion for Solution architect

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  Interact with project stakeholders and manage expectations

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  Preparation of Functional requirement document and closure with all stakeholders

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  Ensure application documentation is as per standard

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  Suggest improvements in system development

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  Guide technical leads and developers

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  Team handling and issue resolution

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  Identifying issues, risks and benefits from the existing (as-is) and proposed (to-be) solutions and outlining their impact on business.

• 
  

  Being involved in implementation, training and testing of the solutions

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  Supporting business transition and helping to establish change

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  Building relationships with customers at ground level and mid management level, to help manage the account, with support from the Program/Implementation Manager/Lead.

Qualifications
Minimum qualifications

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  Experience in Operational excellence related projects.

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  Experience in complicated software projects.

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  Relevant experience in the F&A domain

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  Project Management knowledge including working on tools like MS projects etc.

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  Must have strong domain and operations experience in OTC domain

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  Excellent MS office skills

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  Working knowledge of ERPs like Oracle, SAP

• 
  

  Good verbal and written communication skills, appropriate for Executive level communication and reporting

• 
  

  Preferred qualifications

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  Customer Interaction Skills

Preferred Skills:

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  Effective stakeholder management

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  Critical thinker, problem solving attitude

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  Fast and independent decision maker

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  Excellent documentation and writing skills

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  Good listener and communicator

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  Confident presenter

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  Team building skills / team player

Why join Genpact

• 
  

  Lead AI-first transformation - Build and scale AI solutions that redefine industries

• 
  

  Make an impact - Drive change for global enterprises and solve business challenges that matter

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  Accelerate your career&mdashGain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

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  Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

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  Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build

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  Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let&rsquos build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.