Senior Functional Analyst, Calypso - Back Office

Nasdaq Technology is looking for a passionate Senior Analyst - Client Support for Calypso Product. with focus on Business Analysis, to join the Mumbai technology center in India. If Innovation and effectiveness drive, you forward this is the place for you!
Nasdaq is continuously revolutionizing markets and undergoing transformations while we adopt new technologies to develop innovative solutions, constantly aiming to rewrite tomorrow. Your function as Senior Functional Business Analyst is that of a support analyst post-implementation and post sales. Having the ability to think quickly, provide creative and effective solutions for clients through analytical and technical problem solving and support for complex workflow products - for both cloud based and on-premise software - will ensure your success as a Product Support Business Analyst for Calypso Product. We are looking for candidates with a genuine desire and drive to deliver top technology solutions to todays markets. With this position we offer: Join the Customer Support Nasdaq Calypso Fintech organization, youll be part of a team of problem solvers who are passionate about working in a highly dynamic, client-centric financial technology company. As a Product Support Functional Analyst, your daily task is to address and resolve product issues related to use, maintenance, and upgrade of Calypso products. You would also provide advice on the configuration and use of Calypso products and participate in the product enhancement request process. You work with customers, partners, and internal groups including engineering, quality assurance, product management, customer delivery. This position affords a unique opportunity to enhance existing capital markets knowledge including a front-to-back, cross-asset view of the capital markets.

• Provide client support on product issues via ticketing system and ensure all communications are clear and concise.
• Collaborate with external and internal partner to resolve issues raised by customers.
• Understand and analyse the issues. Provide solutions to customers through advice or collaborate with internal technical team for providing fix for product defects.
• Maintain subject matter expertise in one or more asset class(es) and associated market trends by monitoring current industry research publications.
• Mentor new Product Support team members.
• Work on special projects as assigned.

• At least 3 years relevant, working experience within the banking/financial industry.
• A solid understanding of financial products in general and more specifically that of fixed income securities, Repo/Security Lending products and derivative markets (OTC and Exchange Traded).
• Ability to work with minimal supervision, be a fast learner, self-motivated, team player and collaborator with strong problem-solving skills.
• Professional working proficiency in both verbal and written English.
• Education Qualification: Bachelors or Masters degree in Business / Finance field or equivalent

• Understanding of one or more aspects of Trading and Trade processing: trade capture & valuation, trade workflow, settlement, Collateral Managment, Repo & Sec Lending, messaging (SWIFT, Triparty).
• Knowledge on OTC Clearing or ETD Clearing.
• Experience of working in a Software company and/or knowledge of Object Oriented Programming