Senior Executive - Technical - Media Solutions

The Field Engineer will have the primary responsibility to install, configure, troubleshoot, and provide support for front-end client systems within complex Broadcast IT setups. You will work independently on client systems with guidance from superiors, swiftly analyzing reported issues and taking prompt action for quick resolution or escalating to senior team members. Handling support calls from customers, it is crucial to gather complete information about the issues and work towards resolving them or escalating them as necessary. You must be dedicated to delivering technical support within time-sensitive environments, particularly for live TV broadcast sites and time-critical applications. This includes promptly troubleshooting and diagnosing issues over the phone, remote access, on-site visits, or via email for the systems under your responsibility. Effective communication with customers and senior team members is vital, ensuring regular updates on the complete details and progress of each case. Additionally, you will be responsible for periodically updating system and software details at customer sites in the region. Keeping accurate records by filing and submitting periodic tech call sheets, case statuses, and expenses to the reporting officer is also part of the role. Key Skills Required: - Proficiency in Networking, IT Servers, Storages, and Troubleshooting - Minimum of 5 to 10 years of relevant work experience - Experience in managing on-premises servers, storage area networks (SAN), and network-attached storage (NAS) devices - Strong command over Operating Systems such as Windows and Linux - Excellent communication and interpersonal skills - Knowledge of Broadcast IT administration and Broadcast workflow - Familiarity with Avid Products and Avid Broadcast workflow is an added advantage This role requires a proactive individual who can efficiently handle technical challenges, communicate effectively, and collaborate within a dynamic broadcast IT environment.,