Senior Executive - Customer Relations

Job Title: Senior Executive – Customer Relations

Entity: Bureau Veritas India Pvt. Ltd.

Location: Chennai

Reports to (job): Certification Manager - Tamil Nadu

Ø Purpose of Position

• The job incumbent is responsible for Audit Scheduling and Contract Administration for all the schemes
• The position performs in line with the Bureau Veritas Quality Assurance System, including the BV Code of Ethics and the BV Group policy

Ø Major Responsibilities

• Audit Scheduling in coordination with the client keeping in mind the requirements of ISO 17021:2011.
• Scheme specific audit schedule management using tools such as Siebel and ACTIS.
• Contract Administration to ensure correct & updated information of clients in “SIEBEL”.
• Monitoring Scheduling Performance through SAS Portal [Management Information System Portal]

Ø Criteria for Performance Evaluation (KPIs)

• 3 months Advance Audit Scheduling
• Compliance to the requirements of ISO 17021:2011 and Bureau Veritas Management System.
• Scheduling a Competent Team for an audit and Training at all the times
• Maintaining the desired utilization rate of resources
• Timely incorporation of changes in Client’s administrative information in the Production Tools as a part of Contract Administration responsibility.

Ø Qualification and Experience

• Any graduate (Preferably Science or Computer Science) with Min. 4 years of experience.
• Additional course on computer applications would be desirable.

• Skills & Qualities:

• Good Written & Oral Communication Skills
• Excellent Coordination & Monitoring Skills
• Ability to meet tight schedule and deadlines.
• Ability to work under pressure

The Job Description is subject to change from time to time, as per the requirements of the Company and the Competencies / qualifications you may acquire in future.