Senior Customer Support Executive

FlashAI IT Solutions Private Limited

3 - 7 years

0 Lacs

punjab

Posted:2 days ago| Platform: Shine logo

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Skills Required

customer support leadership communication operations interpersonal problemsolving logistics services

Work Mode

On-site

Job Type

Full Time

Job Description

As an experienced Customer Support Lead, you will be responsible for providing exceptional customer service to our Canadian clients regarding logistics services. You will lead a dedicated team of customer support representatives, ensuring service excellence through effective guidance and mentoring. By analyzing customer feedback, you will identify trends and recommend process enhancements to elevate the overall customer experience. Collaboration with internal stakeholders will be key in resolving complex customer issues, with a focus on meeting or exceeding customer satisfaction targets, metrics, and performance goals. Your 3+ years of customer support experience, preferably in a leadership capacity, will be crucial in delivering high-quality service in a fast-paced environment. Your excellent communication, interpersonal, and problem-solving skills will enable you to excel in this role. The ability to work the night shift from 7:00 PM to 4:30 AM and adapt to a dynamic work environment is essential. A solid understanding of logistics services and operations will be advantageous. We prefer candidates who can join immediately for this full-time, permanent position based in Mohali. If you meet the above requirements and are eager to lead a team in providing top-notch customer support, we encourage you to apply for this exciting opportunity.,

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Senior Customer Support Executive