Senior Customer Relationship Officer

BlueStone is a prominent digital-first fine jewellery brand in India, established in Bangalore in 2011. The brand is known for its focus on modernity and digitization, providing customers with a seamless omnichannel experience. BlueStone offers a wide range of 100% certified jewellery designs in gold, platinum, diamonds, and gemstones to cater to diverse preferences and budgets. The brand has received backing from institutional investors such as Accel Partners, Kalaari Capital, and Hero Enterprises. As a Senior Customer Relationship Officer at BlueStone in Pune, this full-time on-site role involves managing customer relationships effectively. You will be responsible for resolving queries and concerns, offering personalized assistance, and ensuring customer satisfaction. Collaboration with internal teams to enhance customer experiences and drive business growth will also be a key aspect of this role. Qualified candidates for this position should possess excellent customer service and interpersonal skills, along with strong communication and problem-solving abilities. Previous experience in managing customer relationships, particularly in the jewelry or luxury retail industry, is preferred. The ability to work collaboratively in a team environment is essential. Proficiency in MS Office and CRM software is required, and a Bachelor's degree in Business Administration or a related field is preferred. Additionally, possessing a bike and driving license is compulsory for this role.,