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Senior CRM Admin (Salesforce)

Senior CRM Admin (Salesforce)

BMC Software

8 - 12 years

0 Lacs

pune maharashtra

Posted:3 days ago| Platform: Shine logo

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Skills Required

configuration data segmentation enrichment deduplication territory management process automation system configuration case management segmentation salesforce administration hierarchy management pipeline coverage quota tracking lead routing data hygiene

Work Mode

On-site

Job Type

Full Time

Job Description

You are a proactive and experienced Salesforce operations professional who thrives at the intersection of business and technology. With a strong technical foundation and a passion for process improvement, you enjoy working with cross-functional teams to simplify, scale, and automate CRM workflows that drive measurable business impact. Lead the day-to-day operations, administration, and maintenance of the Salesforce platform from a business outlook. Partner with Sales Ops, Marketing, and IT to implement scalable processes and automation across the CRM ecosystem. Own data hygiene, deduplication, enrichment processes, and help maintain a high level of CRM data quality. Manage user roles, permissions, profiles, and license usage in line with compliance and security standards. Collaborate with cross-functional teams to support GTM initiatives like lead lifecycle, opportunity management, forecasting etc. Lead UAT, deployment, and change management for enhancements and fixes. Mentor junior admins or support teams and help build internal documentation and best practices. Professional Expertise And Must-Have Skills - 8-10 years of Salesforce Administration including configuration of objects, fields, page layouts, record types, validation rules, and flows - Knowledge of Account and Contact management best practices, including data segmentation, enrichment, deduplication, and hierarchy management - Exposure to Revenue Operations workflows such as territory management, pipeline coverage, and quota tracking - Ability to translate technical concepts into clear business terms and vice versa - Proactively identifies bottlenecks in processes and proposes practical, scalable solutions - Deep expertise in day-to-day Salesforce operations, including user management, data governance, process automation, and system configuration - Led and optimized core operational processes such as lead routing, case management, segmentation, territory assignments, and data hygiene - Proven track record of implementing automation and workflow efficiencies that reduced manual tasks, improved CRM usability, and increased team productivity - Acted as the operational point of contact for Sales, Marketing, and RevOps teams, ensuring smooth execution of GTM processes and high data quality standards Education - Bachelor's degree in computer science, Information Systems, or a related field BMC's culture values its people and encourages diversity and inclusion. The company offers a supportive environment where employees can thrive and grow. If you are excited about BMC and this role, even if you are unsure about meeting all the qualifications, we encourage you to apply. The salary listed is one component of BMC's compensation package, which includes additional rewards and benefits based on location and performance.,

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Senior CRM Admin (Salesforce)