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WNS Holdings
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Senior Consultant - Dgtl. Trnf.

Senior Consultant - Dgtl. Trnf.

WNS Holdings

2 - 6 years

6 - 10 Lacs

Gurugram

Posted:3 hours ago| Platform:

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Skills Required

blueprinting economics cx digital transformation business case business process modeling project management sap project management due diligence gap analysis business analysis sap implementation sap support functional consultancy sap wm fsd sap qm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Delivering end-to-end contact center digital transformation projects for global clients

Running consulting engagements with Client CXOs and delivering on revenue targets

Building curated transformation solutions for prospective and existing clientsMarket research across best-in class practices, contact center demands, evolving trends etc.

Manage end to end pre-sales activities for digital transformation identify opportunity, pitch the right digital solution, solution building, business case creation etc.

Developing and creating collateral, new capabilities working closely with cross-function teams (internal and external)Understand client digital transformation needs & consult/provide customized solutions, develop business case

Well versed with process diagnostics, due-diligence, blueprinting activities etc. and savvy with PowerPoint and ExcelUnderstand, propose and pitch the key levers/differentiators to new/existing customers for transformation journey

Participation in special / strategic projects from time to timeExcel in developing strong client dialogue, across all levels- Experience in managing design thinking workshops to re-imagine customer journeys, future operating model, best in-class practices

Experience in CX transformation opportunity identification, solutioning, comparative studies keeping in mind customer effort reduction, improve straight through processing

Exposure to contact center economics through improved channel containment, right channeling methodology etc.QualificationsBachelor DegreeJob Location

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Senior Consultant - Dgtl. Trnf.