Senior Client Services Manager

As a Senior Manager in Client Services at StepOne located in Andheri East, Mumbai, you will play a crucial role as a strategic partner to high-profile clients. Your primary responsibility will be to ensure that the event and marketing goals of clients are met through well-executed solutions. You will be in charge of overseeing the planning and execution of key projects, collaborating closely with cross-functional teams to ensure that all deliverables align with client expectations and company standards. Your duties will include serving as the main point of contact for high-priority clients, where you will cultivate strong relationships and deliver personalized solutions to ensure client satisfaction. Additionally, you will lead and manage the planning, execution, and delivery of multiple events and campaigns simultaneously, while maintaining timelines, budgets, and quality standards. Collaboration with internal teams such as creative, production, and finance will be essential to translate client requirements into actionable plans. You will be expected to provide insights and recommendations to clients based on industry trends to ensure that StepOne delivers innovative and effective strategies. Tracking and managing project progress will be a key part of your role, where you will provide regular reports to clients and stakeholders on performance, key milestones, and next steps. Moreover, mentoring and supporting junior team members to build a high-performing client services team will also be part of your responsibilities. To be successful in this role, you should have at least 5 years of experience in client services or account management within the events, advertising, or marketing industry. Strong interpersonal skills are essential, along with exceptional organizational and project management abilities to handle multiple priorities and meet tight deadlines. A strategic mindset with a proactive approach to problem-solving and continuous improvement is highly valued. Previous experience in managing large-scale events or marketing projects will be advantageous.,