Senior Application Support Engineer

• The Senior Application Support Engineer will be a very hands-on, senior member of the Technical Support Team responsible for providing technical assistance to zeta interactive clients and internal business functions.
• This is a customer-facing role, and requires excellent prioritization, responsiveness, and customer service, along with excellent verbal communication skills.

Education: BSC / BTech / MCA / MSC

Shift Timings: EST / PST Time Zone

Role: 24/7 Support

Must Have,

Functional Skills and Experiences

• Experience leading technical support teams
• At least 3+ years experience in 24/7 environment providing technical support
• Extensive problem solving and debugging skills
• Experienced in Problem and Incident Management
• Excellent interpersonal and communication skills
• Flexible in working outside of core business hours at short-notice
• Should have excellent written and verbal communication skills
• Experience of managing customers across locations/ geographies is preferred.

Technical Skills and Experiences:

1. Strong in MySQL/Oracle database and with minimum 2 yrs. of work experience involving DB
2. Good knowledge on Shell Scripting
3. Good Knowledge with Hands on experience on Linux Operating system
4. Web technologies & Networking Basics

• Apache
• Tomcat
• Web services
• DNS
• DHCP
• WWW
• ROUTER
• IP Classes
• Firewall

Good to have;

• Linux Certification (RHCSA and RHCE)

• DB certification

Personal Qualities

• Strong customer service and support focus with a desire to deliver a high-quality service.
• Self-motivated and highly professional with the ability to lead and take ownership and responsibility.
• Ability to multi-task, work under pressure and to tight deadlines
• A desire to learn and improve skills and knowledge.
• Fast learner, energetic and enthusiastic
• Adaptable and flexible to business demands
• Positive can-do attitude
• Team player
• Soft spoken, work oriented, conscientious.
• Good decision making and problem-solving skills.
• Friendly, reliable, positive and acts appropriately and proactively.