Noida, Uttar Pradesh, India
Not disclosed
On-site
Full Time
Description Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. Position Overview We are looking for a passionate and experienced Account Manager to join our team and drive new business growth in the Enterprise segment. The ideal candidate will have a strong understanding of the System Integration Company particularly in Data Center Solutions, Cloud solutions, Collaboration, Security solutions, Managed infrastructure services, and System Integration services. You will be responsible for identifying opportunities for new products and services, building relationships with key decision-makers, and exceeding sales targets. What You’ll Do As The Key Account Manager The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Generate new business by prospecting for new accounts in the Enterprise segment. Manage a set of assigned accounts and build strong relationships with decision-makers. Identify opportunities for new products and services and present compelling solutions to customers. Enhance existing customer infrastructure for additional revenue growth. Maintain and expand business from existing customers. Adhere to defined sales processes and maintain/grow the sales funnel to achieve organizational growth plans. Champion customer needs internally with various teams to ensure quality solutions, timely delivery, and top-class support. Escalate customer issues, process anomalies, and pain points in a timely manner to senior management. Report sales data, competition information, and market data as required. Achieve weekly/monthly/quarterly order booking sales targets for assigned and new accounts. Maximize revenue per customer and collection targets from assigned accounts. Defend and grow revenue from existing accounts and increase share of wallet. What You Will Bring To The Team Engineering Graduate or Graduate with MBA, preferably with a specialization in marketing from a reputed institute/university. 7-10 years of experience in selling Network and IT Solutions, including Cloud solutions, Data Center, Collaboration solutions, Security solutions, Managed infrastructure services, System integration services. Direct sales (IT Solutions/Services) experience is a must. Strong communication skills (both written and verbal) and aggressive selling skills. Excellent teaming, Liaoning, relationship management, negotiation, and business knowledge. Proven track record of exceeding sales targets. Ability to work independently and as part of a team. Excellent time management and organizational skills. Proficiency in Microsoft Office Suite and CRM software. Zones offers a comprehensive Benefits package. While we’re committed to providing top-tier solutions, we are just as committed to supporting our own teams. We offer a competitive compensation package where our employees are rewarded based on their performance and recognized for the value they bring to our business. Our employees enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life and a flexible leave policy to balance their work life. At Zones, work is more than a job – it's an exciting careers immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. Show more Show less
Noida, Uttar Pradesh, India
Not disclosed
On-site
Full Time
Description Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. Position Overview The Technical Support Manager is responsible for Managing a team of Support Engineers of D365 CE and FnO application expertise. Operating the support function and helping the business with resolution of supports tickets within SLAs. The position act as the first point of escalation when the issues breached SLAs or any outages occur. Manage 2-5 short term projects spanning from 1 Month to 6 months. Managing a maintenance team fixing the bugs and technical debt issues. What you’ll do as the Technical Support Manager– D365: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Experience working with Dynamics 365 Finance and Operations and/or CE, either as end user or support role or a developer role. Experience working in order-to-cash, Procure-to-pay is required. Mostly knowledgeable in one or more areas like : Sales order, Pricing, Finance O2C , P2P, Tax. Troubleshooting skills – Ability to assess and apply what they have learned in one issue to another issue, attention to details is very important. Governing the support playbook and always looking for improvements in automation and preventing the issue occurrence. Ability to develop new runbooks or change the process based on data driven decisions. Ensure the quality checks on knowledgebase articles for use in future activities, quality check on ticket closure. Good understanding of key support metrics to measure and KPIs. Intermediate to advanced SQL skills for writing queries Good at learning business processes and application functionality Good/ Moderate proficiency in D365 F&O and CE modules Record and resolve support issues and escalate as required. Perform detailed RCAs on critical issues. Run scrum meetings and deliver high quality fixes with effective sprint planning. What You Will Bring To The Team BE/BS or MS in Computer Science or equivalent fields. 10-15 years of overall experience 5+ years D365 user or as a support role. 5+ years of experience managing a team of 10+ members and team player. Fast learner and good problem-solving skills Good oral and written communication skills Ability to manage multiple users and systems across multiple geographies. Background in D365 F&O and CE preferred Zones offers a comprehensive Benefits package. While we’re committed to providing top-tier solutions, we are just as committed to supporting our own teams. We offer a competitive compensation package where our employees are rewarded based on their performance and recognized for the value they bring to our business. Our employees enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life and a flexible leave policy to balance their work life. At Zones, work is more than a job – it's an exciting careers immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. Show more Show less
Sion, Maharashtra, India
Not disclosed
On-site
Full Time
Description Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. Position Overview The Apple Pre Sales Solutions will be responsible for providing technical pre-sales support for Apple devices and mobile device management (MDM) solutions. The candidate will work closely with sales teams to identify customer needs and provide solutions to meet those needs. What you’ll do as a (Apple Pre Sales Solutions): Develop and deliver technical presentations and demonstrations of Apple and MDM solutions to prospective customers. Identify technical requirements relevant to prospective customers and recommend appropriate solutions. Provide technical expertise to sales teams during customer meetings and negotiations. Assist with the development of technical proposals and responses to requests for proposals (RFPs). Collaborate with internal teams, such as product management, engineering, and customer support, to ensure successful implementation and adoption of solutions. Stay up to date on industry trends and changes to Apple and MDM technology and provide insights to sales teams and customers. Provide ongoing technical support to customers during the sales process and after implementation. Attend industry conferences and events to represent the company and promote Apple and MDM solutions. What Will You Bring To The Team Bachelor’s degree in computer science, Information Technology, or related field. Minimum of 5+ years of experience in technical pre-sales, specifically in Apple solutions. Strong knowledge of Apple devices, including MacBook, iPhone, and iPad. Familiarity with MDM solutions, such as JAMF and Workspace ONE. Understanding of how to integrate MDM Solutions with systems or devices. Excellent communication, presentation, and interpersonal skills. Ability to work collaboratively in a team environment. Creative problem-solving skills and ability to think on your feet. Ability to travel up to 25% of the time. Zones offers a comprehensive Benefits package. While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own teams. We offer a competitive compensation package where our team members are rewarded based on their performance and recognized for the value, they bring into our business. Our team members enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life, flexible leave policy to balance their work life. At Zones, work is more than a job – it's an exciting careers immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. Show more Show less
Bengaluru East, Karnataka, India
Not disclosed
On-site
Full Time
Description Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. Position Overview The Technical Support Manager is responsible for Managing a team of Support Engineers of D365 CE and FnO application expertise. Operating the support function and helping the business with resolution of supports tickets within SLAs. The position act as the first point of escalation when the issues breached SLAs or any outages occur. Manage 2-5 short term projects spanning from 1 Month to 6 months. Managing a maintenance team fixing the bugs and technical debt issues. What you’ll do as the Technical Support Manager– D365: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Experience working with Dynamics 365 Finance and Operations and/or CE, either as end user or support role or a developer role. Experience working in order-to-cash, Procure-to-pay is required. Mostly knowledgeable in one or more areas like : Sales order, Pricing, Finance O2C , P2P, Tax. Troubleshooting skills – Ability to assess and apply what they have learned in one issue to another issue, attention to details is very important. Governing the support playbook and always looking for improvements in automation and preventing the issue occurrence. Ability to develop new runbooks or change the process based on data driven decisions. Ensure the quality checks on knowledgebase articles for use in future activities, quality check on ticket closure. Good understanding of key support metrics to measure and KPIs. Intermediate to advanced SQL skills for writing queries Good at learning business processes and application functionality Good/ Moderate proficiency in D365 F&O and CE modules Record and resolve support issues and escalate as required. Perform detailed RCAs on critical issues. Run scrum meetings and deliver high quality fixes with effective sprint planning. What You Will Bring To The Team BE/BS or MS in Computer Science or equivalent fields. 10-15 years of overall experience 5+ years D365 user or as a support role. 5+ years of experience managing a team of 10+ members and team player. Fast learner and good problem-solving skills Good oral and written communication skills Ability to manage multiple users and systems across multiple geographies. Background in D365 F&O and CE preferred Zones offers a comprehensive Benefits package. While we’re committed to providing top-tier solutions, we are just as committed to supporting our own teams. We offer a competitive compensation package where our employees are rewarded based on their performance and recognized for the value they bring to our business. Our employees enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life and a flexible leave policy to balance their work life. At Zones, work is more than a job – it's an exciting careers immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. Show more Show less
Bengaluru East, Karnataka, India
Not disclosed
On-site
Full Time
Description Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. Position Overview We are looking for a passionate and experienced Account Manager to join our team and drive new business growth in the Enterprise segment. The ideal candidate will have a strong understanding of the System Integration Company particularly in Data Center Solutions, Cloud solutions, Collaboration, Security solutions, Managed infrastructure services, and System Integration services. You will be responsible for identifying opportunities for new products and services, building relationships with key decision-makers, and exceeding sales targets. What You’ll Do As The Key Account Manager The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Generate new business by prospecting for new accounts in the Enterprise segment. Manage a set of assigned accounts and build strong relationships with decision-makers. Identify opportunities for new products and services and present compelling solutions to customers. Enhance existing customer infrastructure for additional revenue growth. Maintain and expand business from existing customers. Adhere to defined sales processes and maintain/grow the sales funnel to achieve organizational growth plans. Champion customer needs internally with various teams to ensure quality solutions, timely delivery, and top-class support. Escalate customer issues, process anomalies, and pain points in a timely manner to senior management. Report sales data, competition information, and market data as required. Achieve weekly/monthly/quarterly order booking sales targets for assigned and new accounts. Maximize revenue per customer and collection targets from assigned accounts. Defend and grow revenue from existing accounts and increase share of wallet. What You Will Bring To The Team Engineering Graduate or Graduate with MBA, preferably with a specialization in marketing from a reputed institute/university. 7-10 years of experience in selling Network and IT Solutions, including Cloud solutions, Data Center, Collaboration solutions, Security solutions, Managed infrastructure services, System integration services. Direct sales (IT Solutions/Services) experience is a must. Strong communication skills (both written and verbal) and aggressive selling skills. Excellent teaming, Liaoning, relationship management, negotiation, and business knowledge. Proven track record of exceeding sales targets. Ability to work independently and as part of a team. Excellent time management and organizational skills. Proficiency in Microsoft Office Suite and CRM software. Zones offers a comprehensive Benefits package. While we’re committed to providing top-tier solutions, we are just as committed to supporting our own teams. We offer a competitive compensation package where our employees are rewarded based on their performance and recognized for the value they bring to our business. Our employees enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life and a flexible leave policy to balance their work life. At Zones, work is more than a job – it's an exciting career immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. Show more Show less
Bengaluru East, Karnataka, India
Not disclosed
On-site
Full Time
Description Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. Position Overview As a Network Engineer to develop and maintain functional and secure networks. You will mentor a team of engineers to troubleshoot and optimize our networks for our users. In this role, you should have excellent problem-solving skills and thorough knowledge of network administration and architecture. If you’re also passionate about security and data protection, we’d like to meet you. Also, we can say that L1 Network Engineers' roles and responsibilities include the following. Key Responsibilities. 24x7 Service Operation. Rotational shifts. Monitoring of IT infrastructure – Servers, Storage, Backup, Network (Switch, Router, Firewall), Security Devices such as IPS, IDS etc. Categorization and Qualification of alerts from monitoring platform and enagaging the respective teams Proficient in multiple monitoring tools preferable ScienceLogic , Zabbix, Manage Engine etc. Proficient in ticketing tool preferably in ServiceNow, Manage Engine , Ivanti etc. Able to perform initial trouble shooting on the ticket so as to resolve the simple issues quickly Able to perform Major Incident Management and participate in Bridge call Fair knowledge of Layer 1 / Layer 2 and Layer 3 technologies. (VLAN, STP, Routing protocol like OSPF, BGP, IP/MPLS, L3VPN, Carrier Ethernet, Transport Network (Ciena, SDH/ Native Packet Transport) and testing and monitoring. Eager to learn new age technologies (Routing and switching, BGP, MPLS, OSPF, VLAN, SDWAN, CC, Security) Close coordination with Duty Manager on ticket queue management and in instances of bulk receiving of tickets/ SR. Route incidents/ SRs/ Changes to right stakeholder for troubleshooting in case it is not solved and within SLA time. Fault handling and escalation (identifying and responding to faults on client’s systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution). Maintain high level of vigilance for any major incidents or widespread network or service impacting events. What You Will Bring To The Team Excellent English communication skills A minimum of 2 /3 + years’ experience in a similar role Good at working under high pressure situation. Work well in a busy team, being quick to learn and able to deal with a wide range of issues. Team Player Zones offers a comprehensive Benefits package. While we’re committed to providing top-tier solutions, we are just as committed to supporting our own teams. We offer a competitive compensation package where our employees are rewarded based on their performance and recognized for the value they bring to our business. Our employees enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life and a flexible leave policy to balance their work life. At Zones, work is more than a job – it's an exciting careers immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. Show more Show less
Bengaluru East, Karnataka, India
Not disclosed
Remote
Full Time
Description Job Title: L2 Service Desk Company Overview When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. Position Overview To provide technical support & assistance to customers remotely. To ensure client satisfaction and ability to resolve customer issues at first contact. Must have good technical knowledge and an ability to communicate effectively to understand the problem, empathize and provide a solution at the earliest. To ensure user queries or issues are captured, validated, and triaged for further processing. To ensure various types of information or updates are communicated to users through appropriate channels. What you’ll do as the (L2 Service Desk) The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Serve as the first point of contact for customers seeking technical assistance through various channels like phone, chat & email. Experience in Core IT Support, Addressing Clients Worldwide Experience troubleshooting and configuring desktop hardware and associated peripherals. Experience In Multi-Factor Authentication & RSA SecurID Experience In Virtual Desktop Instances (Oracle / Citrix) Ability to work in a team environment and communicate effectively through chat systems (e.g. Microsoft teams, Skype) Experience in ServiceDesk Ticketing Tool – ServiceNow. Working knowledge of computer operating systems (Windows), hardware diagnosis/set up, and software installation/troubleshooting. Experience working in a fast-paced environment. Strong customer service experience. Excellent communication skills. Ability to perform tasks within SLA’s. Receives and handles break-fix issues of VIP Users, following agreed procedures. Systematically interprets user problems and identifies solutions and possible side effects. Uses experience to address user problems and interrogates knowledgebase for potential solutions. Escalates complex or unresolved incidents. Records and tracks escalated issues from outset to conclusion. Maintains records, informs users about the process, and advises relevant stakeholders of actions taken, in case of escalated or priority tickets. Acts as the routine contact point, receiving and handling requests for support. Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate. Assists with the development or correction of KB’s & Tech / Support documents. Qualifications What you will bring to the team: Graduate in any discipline Certification – ITILv4 preferred. Experience Exposure – Medium to large scale projects Experience – 4-5 years in IT Support To provide technical support & assistance to VIP / priority users remotely. To ensure client satisfaction and ability to resolve customer issues at first contact. Must have good technical knowledge and an ability to communicate effectively to understand the problem, empathize and provide a solution at the earliest. As an SME, support the L1 agents to resolve issues faster. Foster & guide Level 1 agents and provide necessary training as and when necessary. Zones offers a comprehensive Benefits package. While we’re committed to providing top-tier solutions, we are just as committed to supporting our own teams. We offer a competitive compensation package where our employees are rewarded based on their performance and recognized for the value they bring to our business. Our team members enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life and a flexible leave policy to balance their work life. At Zones, work is more than a job – it's an exciting career immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. Show more Show less
Noida, Uttar Pradesh, India
Not disclosed
On-site
Full Time
Description Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. Position Overview Focus the GAM on the primary GAM goals by rationalizing the scope of support activities directly administered by a GAM and building a robust support organization. Shift administrative and support activities to the CSM organization, with training and staffing aligned to customer satisfaction measured by SLA compliance and NPS. Expand the capacity of a GAM to simultaneously manage multiple Global Accounts. Tighten the hand-offs and collaboration in the team selling and support model (e.g., partnership with CE for services. What you’ll do as the (Global Account Manager) You are the central point for your clients requiring that you develop strong relationships with all Zones personnel that support them. You will also lead regular health checks requiring that you keep Zones in-tune and aligned with current and future opportunities. Priority to grow core and partner with field for services. Clients have needs outside of their managed standards. When this happens, be prepared, and use your Zones resources to orchestrate a conversation that leads you to further wallet-share Automate 100% of your clients managed standards using system integration tools. 75-80% of your client’s business will be purchasing standards. Digital adoption allows a more seamless interaction with Zones, lowers our cost to serve, and enhances customer satisfaction. Proven Account Management Or Other Relevant Experience Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization. Experience in delivering client-focused solutions based on customer needs Proven ability to manage multiple projects at a time while paying strict attention to detail Excellent listening, negotiation, and presentation skills. Excellent verbal and written communications skills Self-motivated and able to thrive in a results-driven environment Natural relationship builder with integrity, reliability, and maturity Ability to prioritize among competing tasks Problem-solving skills Excellent time and project management skills. Keen attention to detail and adherence to deadlines Ability to establish & maintain working relationships with OEM principals, Vendors & Suppliers. What You Will Bring To The Team Bachelor's degree in area of specialty 5-8 yrs experience in managing large enterprise/global account Knowledge of IT landscape hardware/Software/AT products Good communication & presentation skills Skilled in managing leading IT OEM’s. Managing internal & external customers. Will be responsible for B2B sales Must have experience selling IT hardware & Software products,Will be responsible for completing target. Will be only responsible for generating Enterprise Business/SMB (Small Medium Business). Key responsibility IT Infrastructure support services /Solution Selling / Managed Services & Enterprise Network Management Solutions Zones offers a comprehensive Benefits package. While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own teams. We offer a competitive compensation package where our team members are rewarded based on their performance and recognized for the value, they bring into our business. Our team members enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life, flexible leave policy to balance their work life. At Zones, work is more than a job – it's an exciting careers immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. Show more Show less
Bengaluru East, Karnataka, India
Not disclosed
On-site
Full Time
Description Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. Position Overview The primary focus of this position is to complete hiring targets within deadline, creativity, and staying updated on current innovative sourcing and recruiting techniques to achieve all elements of the recruiting cycle. What You’ll Do As a (Senior Recruiter) Responsible for managing end-to-end recruitment process for specified business units. Organizing all recruitment requirements for workforce addition/replacement and coordinating with department managers to manage position approvals. Upon approval of a new requisition, work with the hiring manager to obtain a role briefing and to agree on sourcing strategies and timelines Coordinate the availability of potential resumes from various means such as – referrals from employees, and other designated resources available in a timely manner. Conduct first-level shortlisting with candidates by talking to them and ascertaining their suitability in terms of the organization’s terms of employment, communication levels, alignment of their experience to the Job description for the position in consideration, etc. Scheduling and coordinating interviews with the department and corporate managers. These interviews could be Telephonic conference calls or in-person depending on the situation at hand. Work within predefined recruitment processes while monitoring that process to identify, recommend areas, improve, and to always ensure best practices. Develops a network of referrals by tapping into all the available means of candidate sourcing. Communicate with new employees – to mine for new leads, also explain and promote the internal referral program Keep the candidate experience a top priority as we continue to scale our organization What Will You Bring To The Team 5-7 years of relevant industry experience in recruitment. Post Graduation in Human Resource Management. Excellent communication skills with the ability to foster long-term relationships with internal teams, external partners, and candidates. Prior experience in Technical Recruitment is a mandatory and essential skill Reporting – Sr Manger Talent Acquisition Location-Bangalore Zones offers a comprehensive Benefits package. While we’re committed to providing top-tier solutions, we are just as committed to supporting our own teams. We offer a competitive compensation package where our employees are rewarded based on their performance and recognized for the value they bring to our business. Our employees enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life and a flexible leave policy to balance their work life. At Zones, work is more than a job – it's an exciting career immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. Show more Show less
Pune, Maharashtra, India
Not disclosed
On-site
Full Time
Description Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. Position Overview Looking for strong System Engineer who would be responsible for supporting and maintaining business intelligence dashboards and reports. This role focuses on ensuring optimal performance and usability of visualizations created in Power BI and Oracle Analytics Cloud. Need someone with strong skillset to ensure production (Operation/support) related activities are delivered as per SLA. Work activities involve bug fixes, break fix, changes, co-ordinate with the development team in case of any issues, work on enhancements. What you’ll do as the System Engineer - Oracle Analytics Cloud & Power BI: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hands-on experience with Power BI (report building, dashboard design, DAX, Power Query). Strong knowledge of Oracle Analytics Cloud, including dashboard configuration and data integration. Familiarity with SQL and data querying to support data extraction and troubleshooting. Power BI developer having Experience in Creating reports & dashboards using DAX. Excellent in using DAX functions, and M query language. Good understanding of Power BI premium services Excellent knowledge of Dataset Refresh using Gateways, configuring, and managing gateways Strong understanding of service features, governance, deployment pipelines, data gateway, schedule refreshes, XMLA end points Experienced in implementing and managing Row Level Security, workspace creation and manage workspace access. Excellent knowledge in Performance optimization and tuning of PBI reports. Weekly and monthly presentation to the business users about the reports and their changes as required. Strong working knowledge of SQL queries Worked on Power BI Visuals including Tree Map, Funnel, Line Chart Knowledge working with Map Reports and Stacked Reports Strong Knowledge on Power Query Lists, Tables and Records Created Scorecards, Bookmarks, ToolTip, conditional formatting, Drill Down Reports, Drill Through Report. What You Will Bring To The Team B.E/B. Tech/M.Tech in Computer Science or related technical degree. Knowledge BI & Oracle cloud. Knowledge on SQL is added advantage. Fast learner and good problem-solving skills Good oral and written communication skills Ability to manage multiple users and systems Zones offers a comprehensive Benefits package. While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own teams. We offer a competitive compensation package where our team members are rewarded based on their performance and recognized for the value, they bring into our business. Our team members enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life, flexible leave policy to balance their work life. At Zones, work is more than a job – it's an exciting careers immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. Show more Show less
Bengaluru East, Karnataka, India
Not disclosed
On-site
Full Time
Description Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. Position Overview To manage the performance of Level 1 and Level 2 services & support clients (internal and external) and ensure that service levels are achieved. To ensure that customer expectations are met or exceeded. Responsible for ensuring the staff are meeting and exceeding expectations in regard to performance, meeting defined metrics/benchmarks, and that standards and processes are followed to provide effective customer service and meet requirements. What You’ll Do As The (Operation Manager) The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The ability to build a cohesive team and to manage people effectively. This includes the ability to coach and develop the team. A thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team. An ability to balance and plan the short-term actions of the team. Knowledge and understanding of all relevant industry standards. Knowledge and understanding of best practices for service management. Strong communication skills, including the ability to be influential and persuasive with stakeholders. Provide regular feedback based on the periodic performance review. Motivate team through timely rewards & recognition. Mentor and coach team and staff. Ensure staff compliance with company policies and measures. Knowledge on Service management concepts – namely Tools and technique. Ability to maintain high confidentiality with sensitive information and data and display integrity. Experience in effectively interacting with employees or leadership team from internal or client organization. Proactively manages risk and maintains proper documentation. Ability to adapt quickly to changing priorities and conditions Should be able to lead from front with no/minimum guidance What You Will Bring To The Team Experience – Minimum 12 years with minimum 5 years years in an Ops. Manager role. Education – Preferably PG / minimum Graduation in any discipline. Certification – ITIL & Six Sigma Certified An ability to market and promote the service desk and to advocate for necessary resources, support, and appreciation for the service desk. The ability to manage time effectively while setting the tone of the team through modeling and leadership. Proven abilities to work with data, analyze and draw inferences from the data available Ability to articulate effectively while reporting, creating minutes and action plans Zones offers a comprehensive Benefits package. While we’re committed to providing top-tier solutions, we are just as committed to supporting our own teams. We offer a competitive compensation package where our team member are rewarded based on their performance and recognized for the value they bring to our business. Our employees enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life and a flexible leave policy to balance their work life. At Zones, work is more than a job – it's an exciting career immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. Show more Show less
Chennai, Tamil Nadu, India
Not disclosed
On-site
Full Time
Description Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. Position Overview The Regional Manager South will be responsible for driving business growth, overseeing sales, and managing client relationships across the regions allocated India region within the BFSI and Public Sector verticals. This role involves leading sales in Named accounts and also a team of sales professionals, ensuring the achievement of regional business targets, managing key client relationships, and collaborating with internal stakeholders to provide exceptional products and services to clients. The Regional Manager will focus on expanding market share and ensuring long-term success in the region. What You’ll Do As The Regional Manager South The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sales & Business Development Lead and drive the sales strategy for the South India region in the BFSI and Public Sector verticals. Focus integrated deals and services lead deals Achieve business targets, including revenue, growth, and profitability for the region. Identify and pursue new business opportunities and prospects in the BFSI and Public Sector domains. Understand customer needs, industry trends, and competitor offerings to create compelling value propositions. Develop and implement sales plans to meet short- and long-term business objectives. Client Relationship Management Build and maintain strong relationships with key clients, including banks, insurance companies, government agencies, and other public sector entities , including central govt and state govt accounts Act as the main point of contact for client queries and service requests. Strong OEM relationship to drive solution sales Understand the client’s business requirements and tailor solutions accordingly. Provide ongoing support to ensure customer satisfaction and service delivery excellence. Market Intelligence & Reporting Monitor regional market trends, customer needs, and competitive landscape to make informed decisions. Generate and present regular reports on sales performance, market trends, and business forecasts to senior leadership. Analyse and report on key performance metrics to assess regional performance and opportunities for improvement. Collaboration & Stakeholder Management Work closely with other business units, including marketing, product, and operations, to ensure seamless service delivery. Collaborate with the national and global teams to share best practices and align strategies. Manage internal and external stakeholder expectations effectively to maintain a collaborative and productive work environment. Compliance & Risk Management Ensure adherence to company policies, local regulations, and industry standards. Proactively manage risks associated with client relationships, contracts, and business operations. What You Will Bring To The Team A bachelor’s or master’s degree in engineering or business administration or Management, or a related field. Industry certifications in BFSI or Public Sector management are a plus. 15+ years of experience in sales or business development within the BFSI or Public Sector industries. At least 5+ years of experience in a leadership role and driving sales performance in the West India region. Proven experience in managing key client relationships and driving growth in complex and competitive markets. Strong knowledge of the BFSI and Public Sector industries, including current trends and challenges. Excellent communication and negotiation skills, with the ability to influence and build relationships at all levels. Strong analytical and problem-solving skills, with a data-driven approach to decision-making. Ability to lead, motivate, and manage a team to achieve business goals. Knowledge of regional market dynamics and cultural nuances. Proficiency in MS Office, CRM software (Salesforce, etc.), and other business tools. Strong leadership skills with a hands-on, solution-oriented approach. Highly organized and detail-oriented. Ability to work independently and as part of a cross-functional team. Results-driven, with a focus on achieving targets and objectives. High ethical standards and a commitment to compliance and governance. Zones offers a comprehensive Benefits package. While we’re committed to providing top-tier solutions, we are just as committed to supporting our own teams. We offer a competitive compensation package where our employees are rewarded based on their performance and recognized for the value they bring to our business. Our employees enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life and a flexible leave policy to balance their work life. At Zones, work is more than a job – it's an exciting careers immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. Show more Show less
Delhi, Delhi, India
Not disclosed
On-site
Full Time
Position At Zones LLC Company Overview When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, theres only one: Zones First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. Position Overview In this role you get the chance to work with top Global, Enterprise and mid-market customers PAN India. Demonstrated experience in B2B sales, with a focus on End User Compute Devices and solutions around them. What Youll Do As The (Microsoft Surface/Hub Practice Manager) The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Alliances Maintain partnerships with OEM/s in terms of compliance, portals, certifications, rebates, MDFs, schemes, deal registrations, leadership engagement. Coordinate with internal departments and OEM for smooth execution of business. Act as the SPOC for Sales, providing expert advice and guidance on MS Surface/Hub products, pricing, availability, and compatibility. Channel manager/s and MS Surface/Hub stakeholders to provide updates related to overall sales and pipeline performance in various MS Surface/Hub Sales programs. Build and maintain strong relationships with key decision-makers within client organizations, understanding their needs and proposing tailored MS Surface/Hub solutions to meet their requirements. Collaborate with internal teams, including marketing, technical support, and operations across India, to ensure seamless coordination and delivery of MS Surface/Hub solutions to customers. Enablement Training of sales staff on new products or services being offered by the OEMs to increase their knowledge about offerings and enhance their ability to sell effectively. Help with upsell and cross sell range of products from OEMs. Monitor the effectiveness of the training. Revenue Goal Contribute leads from the OEMs, distributors, and other contacts. Increase up front and backend margins. Develop and implement sales strategies to achieve revenue targets for MS Surface/Hub products and solutions in the B2B space. Monitor and analyze sales performance, identify areas for improvement, and provide regular reports to management, including sales forecasts and pipeline updates. Participate in industry events, conferences, and networking opportunities to expand ZONES' presence and generate leads. Lead Business Review Solution Support sales on solutions, keeping abreast of market trends and product & competitor landscapes. Define SOW. Always bundle services and complementing products around the opportunity. Conduct Product demos. What you will bring to the team Qualifications and experience Graduate from a reputed institute. Business Management Degree would be an added advantage. 8 Years experience in a similar field. [Alliances and Product Management] Demonstrated experience in B2B sales, with a focus on End User Compute Devices and solutions around them. In-depth knowledge of building blocks of Core products. (MS Surface/Hub products, MDMs, peripherals and services preferred.) Served in the role of outstanding independent contributor/Team lead or product management. Strong sales acumen with a track record of consistently achieving sales targets. Excellent communication and people skills, with the ability to engage and influence clients at all levels of an organization. Strong techno-commercial skills. Exceptional customer service skills, with a genuine passion for delivering a positive client experience directly or through sales teams. Strong negotiation and contract closing skills, with the ability to identify and capitalize on business opportunities. Proficiency in using CRM software and other sales tools to track leads, manage pipeline, and generate reports. Ability to be an adaptive learner and be good at multi-tasking. Zones offers a comprehensive Benefits package. While were committed to providing top-tier solutions, we are just as committed to supporting our own teams. We offer a competitive compensation package where our employees are rewarded based on their performance and recognized for the value they bring to our business. Our employees enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life and a flexible leave policy to balance their work life. Show more Show less
Noida, Uttar Pradesh, India
Not disclosed
On-site
Full Time
Description Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s only one: Zones – First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. Position Overview In this role you get the chance to work with top Global, Enterprise and mid-market customers PAN India. As an Audio-Visual solution architect, you will work closely with the sales team to identify client needs, develop technical presentations and create customized AV solutions. Your role is crucial in converting potential leads into satisfied customers by demonstrating our technical capabilities and benefits. What you’ll do as the (AV/UC Solution Architect) The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Key Responsibilities Collaborate with the sales team to understand client requirements and develop customized AV and UC solutions. Design system architectures, create technical proposals, and prepare detailed Bill of Materials (BOMs). Support on-site surveys and assessments to evaluate project feasibility and requirements. Provide technical presentations and demonstrations to clients, showcasing the proposed solutions. Develop comprehensive AV and UC system designs, including schematics, layouts, configurations, integration and programming. Ensure solution compliance with industry standards and best practices followed. Act as a technical advisor during client meetings, addressing queries and providing expert guidance. Work closely with the design and project teams to ensure seamless implementation of solutions. Stay up to date with the latest industry trends, technologies, and standards in AV and UC systems. What You Will Bring To The Team Total Experience: 10+ years Qualification: B.Tech Excellent communication and presentation skills Strong analytical and problem-solving abilities Teamwork and collaboration skills to work effectively with the sales team Job Location- Noid Attend OEM trainings and enable sales teams. Develop mechanism for lead generation through OEMs in existing and new accounts. Managing the sales bid process by responding to RFI’s & RFP. Record keeping of opportunities where supporting BD/Sales and attending joint reviews. Desired Certifications CTS, CTS-D, or CTS-I certifications from AVIXA. Certifications from few of the OEMs as Logitech, Bosch, Crestron or Extron, Jabra, Polycom, etc. Technical Expertise: Strong knowledge of AV and UC technologies, including DSPs, amplifiers, microphones, control systems, displays, etc. Familiarity with brands such as Bosch, TOA, JBL, Crestron, Extron, Logitech, Polycom, Jabra and AMX. Zones offers a comprehensive Benefits package. Zones Offers a Comprehensive Benefits Package. While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own teams. We offer a competitive compensation package where our team members are rewarded based on their performance and recognized for the value they bring into our business. Our team members enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life, flexible leave policy to balance their work life. At Zones, work is more than a job – it's an exciting career immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. Show more Show less
Bengaluru East, Karnataka, India
Not disclosed
Remote
Full Time
Description Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. Position Overview As a Senior Network Engineer to develop and maintain functional and secure networks. You will mentor a team of engineers to troubleshoot and optimize our networks for our users. In this role, you should have excellent problem-solving skills and thorough knowledge of network administration and architecture. If you’re also passionate about security and data protection, we’d like to meet you. Also, we can say that L2 Network Engineers' roles and responsibilities include the following. Key Responsibilities Knowledge & experience on routing protocols like BGP, OSPF, Static Routing, BFD etc Knowledge of ACI & should know terminology like Vlan,. Switching technology, Vlan, Spanning-tree, VTP, ACL etc. Knowledge of Multicast routing, PIM, IGMP protocols, SPT etc. Experience & hands on with Switches and Firewalls of different vendors like Cisco, FortiGate PaloAlto Should experience & knowledge of Nexus family eg. VPC, VDC, MEC, Orphan port management. Excellent knowledge of TCP/IP, IPSec, PPP, HSRP, VRRP, redundancy protocol, IPSLA and SNMP protocols. Monitoring tool NMS, whatsupGold, Multiping. WLC management Troubleshooting & Coordinating with Cisco TAC, Arista TAC, and Huawei TAC and follow up with them regarding the issues. Monitor system resource utilization, trending, and capacity planning. Provide Level-2 support and troubleshooting to resolve issues. Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure. Select and implement security tools, policies, and procedures in conjunction with the company’s security team. Liaise with vendors and other IT personnel for problem resolution. Design and deploy company LANs, WANs, and wireless networks, including servers, routers, switches, UPSs, and other hardware. Design, implement, and support firewalls, site-to-site VPNs, and remote-access VPNs. Perform server and security audits, and system backups and recovery. Exposure to AWS Environment Proven hands-on network engineering experience CCNA or higher (CCNP highly valued) Solid understanding of the OSI or TCP/IP model Good understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS) What You Will Bring To The Team Minimum 5+ Years of experience with relevant certifications. L2 engineer with good DC R& S experience (approx. 5-7 years of exp.) Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS) preferably Cisco Devices Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations. Monitor performance and ensure system availability and reliability. Oversee new and existing equipment, hardware, and software upgrades. Hands-on experience with monitoring, network diagnostic and network analytics tools University degree in Computer Science or a related subject Bachelor of Degree. Zones offers a comprehensive Benefits package. While we’re committed to providing top-tier solutions, we are just as committed to supporting our own teams. We offer a competitive compensation package where our employees are rewarded based on their performance and recognized for the value they bring to our business. Our employees enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life and a flexible leave policy to balance their work life. At Zones, work is more than a job – it's an exciting careers immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. Show more Show less
Bengaluru East, Karnataka, India
Not disclosed
Remote
Full Time
Description Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. Position Overview As a Senior Network Engineer to develop and maintain functional and secure networks. You will mentor a team of engineers to troubleshoot and optimize our networks for our users. In this role, you should have excellent problem-solving skills and thorough knowledge of network administration and architecture. If you’re also passionate about security and data protection, we’d like to meet you. Also, we can say that L2 Network Engineers' roles and responsibilities include the following. Key Responsibilities Knowledge & experience on routing protocols like BGP, OSPF, Static Routing, BFD etc Knowledge of ACI & should know terminology like Vlan,. Switching technology, Vlan, Spanning-tree, VTP, ACL etc. Knowledge of Multicast routing, PIM, IGMP protocols, SPT etc. Experience & hands on with Switches and Firewalls of different vendors like Cisco, FortiGate PaloAlto Should experience & knowledge of Nexus family eg. VPC, VDC, MEC, Orphan port management. Excellent knowledge of TCP/IP, IPSec, PPP, HSRP, VRRP, redundancy protocol, IPSLA and SNMP protocols. Monitoring tool NMS, whatsupGold, Multiping. WLC management Troubleshooting & Coordinating with Cisco TAC, Arista TAC, and Huawei TAC and follow up with them regarding the issues. Monitor system resource utilization, trending, and capacity planning. Provide Level-2 support and troubleshooting to resolve issues. Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure. Select and implement security tools, policies, and procedures in conjunction with the company’s security team. Liaise with vendors and other IT personnel for problem resolution. Design and deploy company LANs, WANs, and wireless networks, including servers, routers, switches, UPSs, and other hardware. Design, implement, and support firewalls, site-to-site VPNs, and remote-access VPNs. Perform server and security audits, and system backups and recovery. Exposure to AWS Environment Proven hands-on network engineering experience CCNA or higher (CCNP highly valued) Solid understanding of the OSI or TCP/IP model Good understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS) What You Will Bring To The Team Minimum 5+ Years of experience with relevant certifications. L2 engineer with good DC R& S experience (approx. 5-7 years of exp.) Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS) preferably Cisco Devices Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations. Monitor performance and ensure system availability and reliability. Oversee new and existing equipment, hardware, and software upgrades. Hands-on experience with monitoring, network diagnostic and network analytics tools University degree in Computer Science or a related subject Bachelor of Degree. Zones offers a comprehensive Benefits package. While we’re committed to providing top-tier solutions, we are just as committed to supporting our own teams. We offer a competitive compensation package where our employees are rewarded based on their performance and recognized for the value they bring to our business. Our employees enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life and a flexible leave policy to balance their work life. At Zones, work is more than a job – it's an exciting careers immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. Show more Show less
Noida, Uttar Pradesh, India
Not disclosed
On-site
Full Time
Description Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. Position Overview The Regional Manager North East will be responsible for driving business growth, overseeing sales, and managing client relationships across the regions allocated India region within the BFSI and Public Sector verticals. This role involves leading sales in Named accounts and also a team of sales professionals, ensuring the achievement of regional business targets, managing key client relationships, and collaborating with internal stakeholders to provide exceptional products and services to clients. The Regional Manager will focus on expanding market share and ensuring long-term success in the region. What you’ll do as the Regional Manager North East: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sales & Business Development Lead and drive the sales strategy for the North East India region in the BFSI and Public Sector verticals. Focus integrated deals and services lead deals Achieve business targets, including revenue, growth, and profitability for the region. Identify and pursue new business opportunities and prospects in the BFSI and Public Sector domains. Understand customer needs, industry trends, and competitor offerings to create compelling value propositions. Develop and implement sales plans to meet short- and long-term business objectives. Client Relationship Management Build and maintain strong relationships with key clients, including banks, insurance companies, government agencies, and other public sector entities , including central govt and state govt accounts Act as the main point of contact for client queries and service requests. Strong OEM relationship to drive solution sales Understand the client’s business requirements and tailor solutions accordingly. Provide ongoing support to ensure customer satisfaction and service delivery excellence. Market Intelligence & Reporting Monitor regional market trends, customer needs, and competitive landscape to make informed decisions. Generate and present regular reports on sales performance, market trends, and business forecasts to senior leadership. Analyse and report on key performance metrics to assess regional performance and opportunities for improvement. Collaboration & Stakeholder Management Work closely with other business units, including marketing, product, and operations, to ensure seamless service delivery. Collaborate with the national and global teams to share best practices and align strategies. Manage internal and external stakeholder expectations effectively to maintain a collaborative and productive work environment. Compliance & Risk Management Ensure adherence to company policies, local regulations, and industry standards. Proactively manage risks associated with client relationships, contracts, and business operations. What You Will Bring To The Team A bachelor’s or master’s degree in engineering or business administration or Management, or a related field. Industry certifications in BFSI or Public Sector management are a plus. 15+ years of experience in sales or business development within the BFSI or Public Sector industries. At least 5+ years of experience in a leadership role and driving sales performance in the West India region. Proven experience in managing key client relationships and driving growth in complex and competitive markets. Strong knowledge of the BFSI and Public Sector industries, including current trends and challenges. Excellent communication and negotiation skills, with the ability to influence and build relationships at all levels. Strong analytical and problem-solving skills, with a data-driven approach to decision-making. Ability to lead, motivate, and manage a team to achieve business goals. Knowledge of regional market dynamics and cultural nuances. Proficiency in MS Office, CRM software (Salesforce, etc.), and other business tools. Strong leadership skills with a hands-on, solution-oriented approach. Highly organized and detail-oriented. Ability to work independently and as part of a cross-functional team. Results-driven, with a focus on achieving targets and objectives. High ethical standards and a commitment to compliance and governance. Zones offers a comprehensive Benefits package. While we’re committed to providing top-tier solutions, we are just as committed to supporting our own teams. We offer a competitive compensation package where our employees are rewarded based on their performance and recognized for the value they bring to our business. Our employees enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life and a flexible leave policy to balance their work life. At Zones, work is more than a job – it's an exciting careers immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. Show more Show less
Noida, Uttar Pradesh, India
Not disclosed
On-site
Full Time
Description Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s only one: Zones – First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. Position Overview The ideal candidate will possess a deep understanding of IT services and the reseller market, with a proven track record in creating and executing marketing strategies that drive growth and engagement. What you’ll do as the (Services Marketing Manager) Key Responsibilities Develop and execute comprehensive marketing plans to promote Zones' IT services, including managed services, cloud solutions, security, and professional services. Collaborate with cross-functional teams, including sales, product management, and service delivery, to align marketing initiatives with business goals. Drive lead generation and customer acquisition efforts through digital marketing, content creation, events, and other channels. Create compelling marketing collateral, including brochures, case studies, whitepapers, and presentations, to effectively communicate the value of Zones' services. Manage and optimize Zones' online presence, including website, social media, and email marketing campaigns. Analyze market trends, customer insights, and competitive landscape to identify opportunities and refine marketing strategies. Monitor and report on the effectiveness of marketing campaigns, using data-driven insights to continually improve performance. Build and maintain relationships with key stakeholders, partners, and sales to foster brand loyalty and advocacy. What You Will Bring To The Team Bachelor's degree in Marketing, Business Administration, or a related field. Minimum of 5 years of marketing experience, preferably in the IT services or technology sector. Strong understanding of IT services, including managed services, cloud solutions, and security. Proven experience in developing and executing successful marketing campaigns. Excellent written and verbal communication skills, with the ability to create compelling content. Proficiency in digital marketing tools and platforms, such as SEO, SEM, social media, and email marketing. Strong analytical skills and ability to interpret data to drive decision-making. Ability to manage multiple projects simultaneously and meet deadlines. Creative thinker with a results-oriented mindset and a passion for driving business growth. Zones offers a comprehensive Benefits package. While we’re committed to providing top-tier solutions, we are just as committed to supporting our own teams. We offer a competitive compensation package where our employees are rewarded based on their performance and recognized for the value they bring to our business. Our employees enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life and a flexible leave policy to balance their work life. Show more Show less
Sion, Maharashtra, India
Not disclosed
On-site
Full Time
Description Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. Position Overview The Regional Manager West will be responsible for driving business growth, overseeing sales, and managing client relationships across the regions allocated India region within the BFSI and Public Sector verticals. This role involves leading sales in Named accounts and also a team of sales professionals, ensuring the achievement of regional business targets, managing key client relationships, and collaborating with internal stakeholders to provide exceptional products and services to clients. The Regional Manager will focus on expanding market share and ensuring long-term success in the region. What You’ll Do As The Regional Manager West The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sales & Business Development Lead and drive the sales strategy for the West India region in the BFSI and Public Sector verticals. Focus integrated deals and services lead deals Achieve business targets, including revenue, growth, and profitability for the region. Identify and pursue new business opportunities and prospects in the BFSI and Public Sector domains. Understand customer needs, industry trends, and competitor offerings to create compelling value propositions. Develop and implement sales plans to meet short- and long-term business objectives. Client Relationship Management Build and maintain strong relationships with key clients, including banks, insurance companies, government agencies, and other public sector entities , including central govt and state govt accounts Act as the main point of contact for client queries and service requests. Strong OEM relationship to drive solution sales Understand the client’s business requirements and tailor solutions accordingly. Provide ongoing support to ensure customer satisfaction and service delivery excellence. Market Intelligence & Reporting Monitor regional market trends, customer needs, and competitive landscape to make informed decisions. Generate and present regular reports on sales performance, market trends, and business forecasts to senior leadership. Analyse and report on key performance metrics to assess regional performance and opportunities for improvement. Collaboration & Stakeholder Management Work closely with other business units, including marketing, product, and operations, to ensure seamless service delivery. Collaborate with the national and global teams to share best practices and align strategies. Manage internal and external stakeholder expectations effectively to maintain a collaborative and productive work environment. Compliance & Risk Management Ensure adherence to company policies, local regulations, and industry standards. Proactively manage risks associated with client relationships, contracts, and business operations. What You Will Bring To The Team A bachelor’s or master’s degree in engineering or business administration or Management, or a related field. Industry certifications in BFSI or Public Sector management are a plus. 15+ years of experience in sales or business development within the BFSI or Public Sector industries. At least 5+ years of experience in a leadership role and driving sales performance in the West India region. Proven experience in managing key client relationships and driving growth in complex and competitive markets. Strong knowledge of the BFSI and Public Sector industries, including current trends and challenges. Excellent communication and negotiation skills, with the ability to influence and build relationships at all levels. Strong analytical and problem-solving skills, with a data-driven approach to decision-making. Ability to lead, motivate, and manage a team to achieve business goals. Knowledge of regional market dynamics and cultural nuances. Proficiency in MS Office, CRM software (Salesforce, etc.), and other business tools. Strong leadership skills with a hands-on, solution-oriented approach. Highly organized and detail-oriented. Ability to work independently and as part of a cross-functional team. Results-driven, with a focus on achieving targets and objectives. High ethical standards and a commitment to compliance and governance. Zones offers a comprehensive Benefits package. While we’re committed to providing top-tier solutions, we are just as committed to supporting our own teams. We offer a competitive compensation package where our employees are rewarded based on their performance and recognized for the value they bring to our business. Our employees enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life and a flexible leave policy to balance their work life. At Zones, work is more than a job – it's an exciting careers immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. Show more Show less
Bengaluru, Karnataka, India
Not disclosed
Remote
Full Time
Network Operations Center (NOC) Manager at Zones LLC Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, theres really only one: Zones First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. Position Overview The Network Operations Center (NOC) Manager plays a critical role within the organization, overseeing the planning, coordination, and management of staff and operations to maintain the stability and performance of the organizations infrastructure. This role provides strategic and technical leadership in all aspects of network operations. The NOC Manager is responsible for ensuring the health and maintenance of multiple environments and may be required to deliver hands-on technical support. In addition to managing daily operations, this role handles Tier 2 and Tier 3 escalation support and serves as the primary point of contact in the NOC for inquiries from senior leadership and other department managers. Work Location Requirement: This position is based onsite at our Bangalore office and requires the employee to be physically present five (5) days per week. Remote or hybrid work arrangements are not available for this role. What youll do as the Network Operations Center (NOC) Manager: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Lead and manage the NOC team, including hiring, training, scheduling, and performance management. Ensure continuous monitoring of networks, systems, and applications to maintain optimal performance and uptime. Develop and enforce standard operating procedures (SOPs) for incident response, escalation, and resolution. Respond to and manage Tier 2 and Tier 3 technical escalations, coordinating with internal teams and vendors as necessary. Act as the primary liaison between the NOC and senior leadership, providing regular updates and reporting on key metrics and incidents. Coordinate root cause analysis (RCA) for major incidents and implement preventive measures to reduce recurrence. Oversee shift coverage and on-call rotations to maintain 24x7 operational support. Ensure compliance with organizational policies, industry standards, and regulatory requirements. Evaluate and implement monitoring tools, automation, and other technologies to improve efficiency and visibility. Maintain documentation for network operations, incident response, and technical procedures. What you will bring to the team: Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience). 5 years of experience in network/system operations, including 2 years in a NOC management or supervisory role. Strong knowledge of networking concepts (TCP/IP, DNS, VPN, routing, switching, firewall and load balancing systems) as well as hands-on skills related to Voice, WAN, LAN, and Wireless systems. Hands-on experience with network and systems monitoring tools (e.g., SolarWinds, Nagios, Site24x7, Manage Engine). Proven experience managing high-availability environments and responding to critical incidents. Excellent leadership, communication, and problem-solving skills. Ability to work under pressure and in a 24x7 operational environment. Benefits: Zones offers a comprehensive Benefits package. While were committed to providing top-tier solutions, were just as committed to supporting our own teams. We offer a competitive compensation package where our team members are rewarded based on their performance and recognized for the value they bring into our business. Our team members enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life, and Personal Accident Cover to handle the uncertainties of life, and a flexible leave policy to balance their work life. At Zones, work is more than a job it's an exciting career immersed in an inventive, collaborative culture. If youre interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability. Show more Show less
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