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HCL Technologies
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SENIOR ANALYST

SENIOR ANALYST

HCL Technologies

0 - 2 years

3 - 6 Lacs

Bengaluru

Posted:1 month ago| Platform: GlassDoor logo

Apply

Skills Required

azure gcp monitoring efficiency support resolve software network chat escalation engineering management auto

Work Mode

Remote

Job Type

Part Time

Job Description

SENIOR ANALYST

Bangalore

0-2.5 Years

INDIA

Job Description (Posting).

WS/AZURE/GCP (1.) To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies. (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases. (3.) To maintain high login Efficiency (Availability) for customers. (4.) To provide level 1 remote desktop support to resolve tickets /provide hardware / software / network problem diagnosis / resolution via telephone/email/chat within agreed SLA of ticket volume and time. (5.) To update worklogs and follow shift/ escalation process to escalate complex problem to appropriate support specialists/route problems to 2nd and 3rd level IT support staff as the case be. (6.) Work on value adding activities such Knowledge base update & self development.

Qualification

B-Tech

No. of Positions

Skill (Primary)

Cloud Services-Platform Engineering-Project Management

Auto req ID

1577897BR

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SENIOR ANALYST