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2.0 - 5.0 years

4 - 7 Lacs

Bengaluru

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The SCCM admin role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the SCCM admin domain.

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2.0 - 4.0 years

4 - 6 Lacs

Kolkata

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The EUCS_TOOLS_SCCM role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the EUCS_TOOLS_SCCM domain.

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3.0 - 5.0 years

5 - 7 Lacs

Kolkata

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The Windows Powershell, EUCS_TOOLS_SCCM role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Windows Powershell, EUCS_TOOLS_SCCM domain.

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2.0 - 4.0 years

4 - 6 Lacs

Bengaluru

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The EUCS_TOOLS_SCCM role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the EUCS_TOOLS_SCCM domain.

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10.0 - 15.0 years

20 - 25 Lacs

Bengaluru

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Number of Openings 1 ECMS ID # 527595 Duration of Contract 6 months Total Yrs. of Experience 10-15 yrs Relevant Yrs. of experience 10 yrs Detailed JD (Roles and Responsibilities) Infrastructure Management: Planning, installation, configuration, and maintenance of SCCM infrastructure and services. Deployment & Management: Deploying and managing software, updates, and operating systems across the network. Collection & Package Management: Creating and managing collections, applications, and packages within SCCM. Reporting & Monitoring: Generating reports on application installation status, client health, and other relevant metrics. Troubleshooting & Problem Solving: Troubleshooting issues within SCCM and related systems, providing technical support to end-users and other IT staff. Scripting: Developing and maintaining scripts (e.g., PowerShell, VBScript) for automating tasks and managing the SCCM environment. Patch Management: Managing software patches and updates through WSUS (Windows Server Update Services). Network & Security: Understanding and managing network configurations, firewall rules, and security settings to ensure a secure SCCM environment. Collaboration: Working with other IT teams (e.g., network, support) and end-users to ensure smooth operations and address their needs. Example Responsibilities (from search results): Leads the design, implementation, and management of SCCM infrastructure. Creates and manages task sequences for operating system deployment (OSD). Manages desktop patching through WSUS. Creates and manages collections, applications, packages, deployments, and reports. Ensures the network is secure and compliant with the organizations policies and standards. Mandatory skills SCCM Desired/ Secondary skills INTUNE

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6.0 - 11.0 years

25 - 30 Lacs

Mumbai, Delhi / NCR, Bengaluru

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Mid-Senior (6+ years of relevant experience) We're on the lookout for a highly skilled Snow Software Technical Developer to join our IT/Software Development team! If you have at least 5 years of hands-on experience with Snow Software and are ready to design, develop, and maintain cutting-edge solutions that optimize Software Asset Management (SAM), this role could be a perfect fit. Key Responsibilities: Implementation & Customization: Configure Snow Software to meet business needs Integration: Integrate Snow Software with tools like ServiceNow, SCCM, and CMDBs Automation: Automate SAM processes using Snow Automation Platform and scripting (e.g., PowerShell, Python) Data Analysis & Reporting: Generate reports and provide insights on software license compliance Collaboration & Support: Work closely with IT teams and provide training on Snow Software Required Skills: 5+ years of experience with Snow Software (License Manager, Inventory, Automation Platform) Proficient in scripting and software asset management (SAM) Experience integrating Snow Software with third-party tools like SCCM or ServiceNow Skills : - Snow software( License Manager, Inventory, Automation Platform).snow software, SCCM, License Manager, Inventory, Automation Platform,CMDB Location : - Remote,

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3.0 - 5.0 years

5 - 7 Lacs

Hyderabad

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The Flexera role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Flexera domain.

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2.0 - 4.0 years

4 - 6 Lacs

Tamil Nadu

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The EUCS_TOOLS_SCCM role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the EUCS_TOOLS_SCCM domain.

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2.0 - 4.0 years

4 - 6 Lacs

Maharashtra

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The IT IS_EUCS_TOOLS_SCOM role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the IT IS_EUCS_TOOLS_SCOM domain.

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2.0 - 6.0 years

4 - 8 Lacs

Karnataka

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The Juriba Tool and Windows EUC background role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Juriba Tool and Windows EUC background domain.

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8.0 - 11.0 years

19 - 25 Lacs

Bengaluru

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Project Role : Enterprise Technology Architect Project Role Description : Architect complex end-to-end IT solutions across the enterprise. Apply the latest technology and industry expertise to create better products and experiences. Must have skills : Workplace Technology Solutions Good to have skills : Architectural DesignMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationWe are seeking an experienced End User Compute (EUC) Architect to lead the design, implementation, and optimization of our end-user computing environment. Youll be responsible for defining the technical strategy for EUC services, ensuring scalable, secure, and high-performance solutions that enhance the end-user experience. This role requires deep expertise in modern EUC technologies, including Virtual Desktop Infrastructure (VDI), Digital Workplace, Device Management, and Cloud solutions.________________________________________Key Responsibilities:Architect and Design:Develop and maintain the EUC architecture strategy, including VDI (Citrix/VMware Horizon), Microsoft Endpoint Manager (Intune), SCCM, Windows Virtual Desktop (WVD/Azure Virtual Desktop), and mobile device management (MDM).Solution Delivery:Lead end-to-end delivery of EUC solutions, from initial concept through design, testing, and deployment, ensuring alignment with business needs and IT strategy.Technology Leadership:Provide subject matter expertise on end-user technology, including Windows 10/11, macOS, thin clients, Office 365, collaboration tools (Teams/Zoom), and security (BitLocker, MFA).Cloud Integration:Drive migration strategies for cloud-based EUC services including Azure Virtual Desktop, Intune, and Windows Autopilot.Security & Compliance:Ensure EUC solutions are secure, compliant with company policies, and meet regulatory standards (GDPR, ISO 27001, etc.).Optimization:Continually assess EUC environments to improve performance, reduce costs, and enhance user satisfaction.Collaboration:Work closely with IT Operations, Security, Service Desk, and application teams to ensure a seamless user experience.Governance & Documentation:Establish and enforce EUC governance, standards, and best practices. Maintain technical documentation for architecture, design, and operational processes.Required Skills & Experience:Proven experience with SCCM, Intune, Windows Autopilot, VDI technologies (Citrix, VMware Horizon), and Azure Virtual Desktop.Deep understanding of Active Directory, Group Policy, DNS/DHCP, and PKI.Experience managing O365, Teams, OneDrive, and modern collaboration tools.Strong knowledge of device security, compliance frameworks, and identity management (Azure AD, Conditional Access).Familiarity with scripting languages (PowerShell) for automation and management.Strong communication and stakeholder management skills.Experience in ITIL processes and service management.Education details:- The candidate should have a minimum of 6 years of experience in End User Compute (EUC).- A 15 years full-time education is required. Qualification 15 years full time education

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3.0 - 8.0 years

5 - 9 Lacs

Hyderabad

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Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP BTP Integration Suite Good to have skills : Application PackagingMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. You will play a crucial role in developing and implementing solutions that align with the organization's goals and objectives. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and leveraging your expertise in SAP BTP Integration Suite to develop innovative applications. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Collaborate with cross-functional teams to analyze business requirements.- Design, develop, and test applications using SAP BTP Integration Suite.- Configure and customize applications to meet specific business process requirements.- Troubleshoot and resolve application defects and issues.- Provide technical guidance and support to junior team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP BTP Integration Suite. S4 HANA Implementation knowledge Life sciences experience- Good To Have Skills: Experience with Application Packaging.- Strong understanding of SAP BTP Integration Suite and its various components.- Experience in designing and implementing integration solutions using SAP BTP Integration Suite.- Knowledge of application development methodologies and best practices.- Familiarity with cloud-based technologies and platforms.- Ability to troubleshoot and debug complex application issues.- Excellent problem-solving and analytical skills. Additional Information:- The candidate should have a minimum of 3 years of experience in SAP BTP Integration Suite.- This position is based at our Hyderabad office.- A 15 years full-time education is required. Qualification 15 years full time education

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3.0 - 8.0 years

10 - 14 Lacs

Bengaluru

Work from Office

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP BTP Integration Suite Good to have skills : Application PackagingMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve overseeing the application development process and ensuring seamless integration. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Lead the design, development, and implementation of applications.- Act as the primary point of contact for application-related queries.- Provide guidance and mentorship to team members.- Collaborate with cross-functional teams to ensure successful project delivery.- Stay updated on industry trends and best practices to enhance application development processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP BTP Integration Suite. S4 HANA Implementation knowledge Life sciences experience- Strong understanding of application packaging.- Experience in leading application development projects.- Knowledge of integration technologies and tools.- Familiarity with software development lifecycle processes. Additional Information:- The candidate should have a minimum of 3 years of experience in SAP BTP Integration Suite.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

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5.0 - 6.0 years

12 - 16 Lacs

Chennai

Work from Office

Project description We are seeking an experienced Senior Flexera Data Analyst to join our team. This role focuses on managing internal data structures, automating data flows, and delivering actionable reporting within the Flexera ecosystem. You should have deep experience in data modeling, API integrations, and reporting, along with a strong understanding of software asset management principles. Responsibilities Internal Data Structures & Modeling Design, maintain, and optimize internal data models and structures within the Flexera environment. Map business asset data to Flexera's normalized software models with precision and accuracy. Ensure accurate data classification, enrichment, and normalization to support software lifecycle tracking. Partner with infrastructure, operations, and IT teams to ingest and reconcile data from various internal systems. Reporting & Analytics Design and maintain reports and dashboards in Flexera or via external BI tools such as Power BI or Tableau. Provide analytical insights on software usage, compliance, licensing, optimization, and risk exposure. Automate recurring reporting processes and ensure timely delivery to business stakeholders. Work closely with business users to gather requirements and translate them into meaningful reports and visualizations. Automated Data Feeds & API Integrations Develop and support automated data feeds using Flexera REST/SOAP APIs. Integrate Flexera with enterprise tools (e.g., CMDB, SCCM, ServiceNow, ERP) to ensure reliable and consistent data flow. Monitor, troubleshoot, and resolve issues related to data extracts and API communication. Implement robust logging, alerting, and exception handling for integration pipelines. Skills Must have Minimum 6+ years of working with Flexera or similar software. Flexera ExpertiseStrong hands-on experience with Flexera One, FlexNet Manager Suite, or similar tools. Technical Skills: Proficient in REST/SOAP API development and integration. Strong SQL skills and familiarity with data transformation/normalization concepts. Experience using reporting tools like Power BI, Tableau, or Excel for data visualization. Familiarity with enterprise systems such as SCCM, ServiceNow, ERP, CMDBs, etc. Process & Problem Solving: Strong analytical and troubleshooting skills for data inconsistencies and API failures. Understanding of license models, software contracts, and compliance requirements. Nice to have Soft Skills: Excellent communication skills to translate technical data into business insights. OtherLanguagesEnglishC1 Advanced SenioritySenior

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3.0 - 6.0 years

5 - 8 Lacs

Bengaluru

Work from Office

Sapiens is on the lookout for a System Engineer to become a key player in our Bangalore team. If you're a seasoned System Engineer and ready to take your career to new heights with an established, globally successful company, this role could be the perfect fit. Working Model: Our flexible work arrangement combines both remote and in-office work, optimizing flexibility and productivity. What youll do : Being part of Global Service Desk Team (Handling calls from across locations) In-depth extensive knowledge and work experience in Microsoft office apps, with emphasis on office 365, and Microsoft OS Technical work experience in Active directory, hardware issues, SharePoint, Exchange Basic understanding on Networking and Lan Infra. Managing and troubleshooting user account related issues through Microsoft Office 365 Portal. Deploying OS and all the applications to Desktops and Laptops through SCCM Troubleshooting VM issues through SCVMM tool. Troubleshooting on all Software and Hardware related issues remotely What to Have for this position: Must have Skills:- In-depth extensive knowledge and work experience in Microsoft office apps, with emphasis on office 365, and Microsoft OS A must Technical work experience in Active directory, hardware issues, SharePoint, Exchange - A must SCCM, SCVMM knowledge strong advantage Knowledge on RDS and VDI is an advantage MCSA/MCSE certified a Must 3 to 6 years of customer support experience in global team- a Must (Exp in supporting US based customers is an Advantage) Excellent communication skills with excellent verbal and written English- A must. Ability to work in shifts (24/7) Self-driven and independent who is able to take responsibility and proactively carry on tasks as a self-contributor Ability to multi-task, Fast learner, good interpersonal and communication skills, good analytical skills, self-learner and Service Orientation. Need to prepare a knowledge base for all critical issues handled for the team and future use.

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2.0 - 5.0 years

9 - 13 Lacs

Bengaluru

Work from Office

Eurofins is seeking a self-motivated and enthusiastic candidate for the entry-level IT Service Desk Agent position. The primary responsibilities of this role will be a combination of phone, email and interactive chat support for local and nationwide customers from our laboratories. You will troubleshoot and resolve customer hardware, software and general network connectivity issues. You will gain exposure to many tools and have the opportunity to learn high-level skills by supporting networking, active directory and security applications. This position requires a high degree of emotional intelligence, empathy, technical prowess, and customer focus. You must be able to break technical concepts down into non-technical language and communicate them to people of all IT skill levels. The roles and the responsibilities of this position are diverse on a day-to-day basis and its therefore important to be open-minded and able to deal with change. Qualifications Hard skills: You should have a good command of written and spoken English and a basic understanding of ITIL conceptsIncident, Major Incident, Problem Record, Knowledge Article, Asset Management, Change Request, Service Portal, etc. You need to be able to propose basic troubleshooting and repair solutions for Windows operating systems and local and cloud-based Microsoft products, including MS OfficeO365, SCCM, Azure, Exchange, Server 2008-2016. Basic knowledge of Active Directory, DNS, DHCP, VPN and remote access, Citrix, thin clients, VMWare or equivalent will be beneficial. You will be also dealing with network connectivity, TCI/IP, firewalls, Vlan, Ethernet, etc. Experience: If you have 6+ months of Help Desk/Service Desk support or one year of call center experience, we want to hear from you. Soft skills: We are looking for someone who works well with other members of the global team, can represent our team when working remotely, and collaborate with labs around the world. Forward-thinking mindset, looking for ways to increase productivity, efficiency and identify process improvements will make you a good candidate. This role will require time management, prioritization and organization skills. If you can handle multiple projects, clients and tasks at the same time and enjoy working in a dynamic environment.

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3.0 - 6.0 years

11 - 15 Lacs

Bengaluru

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IT Service Desk Agent Eurofins is seeking a self-motivated and enthusiastic candidate for the entry-level IT Service Desk Agent position. The primary responsibilities of this role will be a combination of phone, email and interactive chat support for local and nationwide customers from our laboratories. You will troubleshoot and resolve customer hardware, software and general network connectivity issues. You will gain exposure to many tools and have the opportunity to learn high-level skills by supporting networking, active directory and security applications. This position requires a high degree of emotional intelligence, empathy, technical prowess, and customer focus. You must be able to break technical concepts down into non-technical language and communicate them to people of all IT skill levels. The roles and the responsibilities of this position are diverse on a day-to-day basis and its therefore important to be open-minded and able to deal with change. Hard skills: You should have a good command of written and spoken English and a basic understanding of ITIL conceptsIncident, Major Incident, Problem Record, Knowledge Article, Asset Management, Change Request, Service Portal, etc. You need to be able to propose basic troubleshooting and repair solutions for Windows operating systems and local and cloud-based Microsoft products, including MS OfficeO365, SCCM, Azure, Exchange, Server 2008-2016. Basic knowledge of Active Directory, DNS, DHCP, VPN and remote access, Citrix, thin clients, VMWare or equivalent will be beneficial. You will be also dealing with network connectivity, TCI/IP, firewalls, Vlan, Ethernet, etc. Soft skills: We are looking for someone who works well with other members of the global team, can represent our team when working remotely, and collaborate with labs around the world. Forward-thinking mindset, looking for ways to increase productivity, efficiency and identify process improvements will make you a good candidate. This role will require time management, prioritization and organization skills. If you can handle multiple projects, clients and tasks at the same time and enjoy working in a dynamic environment. Qualifications If you have 6+ months of Help Desk/Service Desk support or one year of call center experience, we want to hear from you.

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1.0 - 6.0 years

3 - 8 Lacs

Bengaluru

Work from Office

Must-Have Skills Knowledge in supporting MAC OSX (Ventura), IOS platform, MDMs, JAMF, Microsoft imaging technologies like Intune, SCCM. Knowledge on Windows 10/11 operating system, commands, and related common tools Basic Networking Knowledge Knowledge on technologies like virtualization and SCCM Good to have skills Certification : CCNA, MS / Azure certifications Required qualifications to be successful in this role: Full time graduate ( BE/Btech/MCA/BCA etc) Skills: Master Data Management Server - Wintel Windows Wintel/Windows Server

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1.0 - 5.0 years

0 - 2 Lacs

Bengaluru

Work from Office

Desktop support L2, Outlook, O365 skills, MS Teams, bit locker, SCCM client, Antivirus Required Candidate profile samiksha@peshr.com 749844998 2 Years Experience Location - Bangalore Mandatory Experience in Sccm Client, Bit Locker, O365 Skills

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7.0 - 12.0 years

10 - 18 Lacs

Pune

Work from Office

Hi, Hope you are doing good,, Kindly let us know your interest on the below requirement and share your updated resume along with below details. Position: SCCM SENIOR CONSULTANT Location: Pune Experience: 7+ Years Notice Period: Immediate To 30 Days Duration: Contract to Hire [LONG TERM CONTRACT] Mandatory Skills: Must have 7+ years relevant experience in SCCM Understanding customer requirements for SCCM, current SCCM architecture, configured functionalities, Patch management and software distribution process Problem Solving & Troubleshooting: Configuration of SCCM components and client settings. Operating System Deployment using SCCM. Deployment of software and software update management using SCCM. compliance reporting and establish enhanced process for Software/OS updates and patches Provide support to post-migration issues Weekly migration status reports generation Ability to work in team in diverse/ multiple stakeholder environment Good Analytical skills Experience and desire to work in a Global delivery environment Good to Have Skills: Creating Design / Architect / migration strategy / plan for SCCM (2012 / current branch latest version) implementation knowledge of mobile management solution/ application & OS deployment solution Image (Operating System) Creation. Application compatibility testing, Application packaging, to create applications to support latest operating systems (windows 10).

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5.0 - 10.0 years

18 - 22 Lacs

Hyderabad, Bengaluru, Delhi / NCR

Hybrid

Shift timings- 2 PM -11 PM Primary skills Azure Security Defender, Sentinel,(identity, Endpoint, etc.) Secondary skills Azure Infrastructure, Office 365 collab workloads Required Skills & Experience: Technical Expertise: Strong understanding of Azure security offerings, including but not limited to: Microsoft Defender for Cloud / Endpoint / Identity Microsoft Sentinel (SIEM/SOAR) Microsoft Entra (Identity Governance, Conditional Access) Hands-on experience with cloud security assessments, PoC deployments, and client workshops. Familiarity with Zero Trust architecture and related best practices. Professional Experience: 5+ years in IT security roles, with 2+ years focused on Azure or cloud security. Proven track record of leading technical engagements independently. Soft Skills: Excellent communication and presentation skills. Ability to articulate technical concepts to both technical and business audiences. Self-starter who thrives in a fast-paced, client-facing environment. Preferred Qualifications: Microsoft certifications (e.g., SC-100, AZ-500, SC-200) Experience working with Microsoft partners or within funded engagement programs. Exposure to regulatory compliance frameworks (e.g., ISO, NIST, GDPR) Key Responsibilities: Client Engagements: Conduct security assessments and discovery workshops to understand client environments, security gaps, and cloud readiness. Deliver technical Proof of Concepts (PoCs) and hands-on demonstrations of Microsoft Azure security solutions. Host and facilitate technical workshops on Zero Trust, Microsoft Defender, Sentinel, Entra, and related technologies. Provide technology walkthroughs, highlight use cases, and share practical experience to illustrate business value. Solution Design & Implementation: Design and recommend secure architectures and configurations using Azure-native tools and services. Collaborate on solution development, documentation, and client readiness for security modernization. Internal & Cross-Functional Collaboration: Work closely with Sales, PreSales, and regional delivery teams to align on customer needs, technical strategy, and success metrics. Contribute to proposal development and client presentations from a technical security standpoint. Thought Leadership & Enablement: Stay updated on Azure security advancements and share knowledge internally and with clients. Support internal enablement sessions and mentor junior team members, where applicable.

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4.0 - 6.0 years

6 - 10 Lacs

Bengaluru

Work from Office

Shift Timings : There will be a rotational shift timing as mentioned below - NASA - 8 :30 PM to 5 :30 PM (IST) APAC - 9 to 6 PM (IST) EMEA - 11 AM - 8 PM (IST) Split shifts - 4 PM to 1 AM and 2 PM to 11 PM (IST) Key Responsibilities Taking inbound emails/calls/tickets from users with technical IT issues (software & hardware) with the view to resolving by providing a high level of customer service. Responsible and accountable for the tracking of incidents, change management and requests from initial identification through to resolution, ensuring that appropriate. categories for logging and escalating incidents and requests are used. Interact with users to resolve IT-related issues and provide IT Support in a timely manner in line with company SLAs. Provide end-user IT support for internal RWS employees, ensuring that the end-to-end customer experience is positive, consistent and high quality. Manage Service Desk (IVANTI) tickets to ensure all cases are dealt with on time; end user support may be provided face to face, via phone, email, TeamViewer or MS TEAMS. Performing basic and intermediate level technical troubleshooting for issues/problems as per the scope defined. Asking the customers targeted questions to quickly understand the root of the problem and escalating promptly if required. Keeping track of the issues through to resolution (if the issue can be resolved within the scope of the 2nd Level), within agreed time limits. Escalate complex incidents to appropriate upper-line support members in line with company processes to ensure customer demands are met. Provide support for Windows operating system and software installations and upgrades using SCCM. Troubleshoot environments including VMware vCenter, Windows Server, EMC SAN storage and backup technologies. Responsible for planning and organizing daily workload. This includes prioritizing service calls and adjusting work plans to support high-priority calls to meet operational requirements. The types of support provided will include the use of remote-control software and email or phone call or chat support to RWSs Global user base. Responsible for the management of all issues assigned to them through the Service Desk incident management system. Ensuring that the status and history of issues are monitored, updated and closed on completion. Responsible for ensuring that all policies and procedures are followed and propose changes to support processes to improve the quality of service. Following security processes in line with company processes and regulations. Follow procedures, maintain documentation and standards and collate and submit asset information as required. Gathering and documenting as much information as possible for the escalation teams to perform an advanced investigation on the issue. Collaborate with other teams like Business Applications, etc., when the resolution of the reported IT issues is dependent on the change or fix which is to be implemented on the application side. As part of continued development, the role will require ad-hoc project work to be carried out. Skills & Experience 4 6 years’ experience within an IT support environment. Windows Server 2012/2016/2019/2022. Microsoft Office, Active directory and O365. Windows Desktop 10/11. Microsoft Exchange. Basic Networking protocols TCP/IP. Antivirus technologies. Internet technologies (WWW \ FTP \ EMAIL \ TCP\IP \ VPN). Expertise across multiple ITSM tool sets. Proven expertise in reducing call volumes through trending and service improvement. Previous experience working within a customer-focused environment is essential. Strong fault-finding skills, combined with the ability to guide people remotely through IT systems to gather pertinent information. Good verbal and written communication skills (English). Excellent email/telephone manner and good interpersonal skills. PC literate with working knowledge of using Email and Microsoft packages. Willingness to work in shift-based schedule.

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4.0 - 7.0 years

6 - 9 Lacs

Hyderabad, Bengaluru

Hybrid

Role & responsibilities Oversee the resolution of hardware, software, and application issues escalated from Level 1 and Level 2 engineers. Ensure compliance with patch management, software upgrades, and application installations. Lead the operation of the IT Lounge, ensuring a welcoming and efficient support experience. Manage end-user onboarding and offboarding, ensuring all equipment and software access is handled efficiently. Lead the health check process for AV equipment in conference rooms. Manage and coordinate key events, including pre-event checks, logistics, and real-time monitoring. Troubleshoot and provide support for audio/video issues, including weekend support as required. Work closely with global IT teams, ensuring alignment with global standards. Oversee IT asset management, ensuring weekly reconciliation of inventory across locations. Drive procurement and distribution of IT hardware and consumables. Ensure timely escalation of issues as per the established escalation matrix. Prepare and present escalation reports for major incidents, providing insights for continuous improvement. Track, analyze, and report KPIs such as response time, resolution time, and inventory accuracy. Ensure adherence to SLA agreements, providing weekly, monthly, and quarterly reports. Ensure effective leave management within the team to maintain uninterrupted service delivery. Mentor and guide Level 1 and Level 2 engineers to enhance their skills and performance. Preferred candidate profile Strong technical knowledge of Windows, Mac systems, SCCM, JAMF, AzureAD, Intune, and AV technologies. Proven leadership experience in IT support, with a focus on customer experience. Strong problem-solving skills and the ability to manage complex incidents. Excellent communication skills and ability to interact with global teams and vendors. Contact Details: 9154984810 or sindhu@iflowonline.com

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5.0 - 9.0 years

15 - 20 Lacs

Hyderabad

Work from Office

Microsoft Endpoint config Manager (SCCM) Microsoft Intune (Endpoint Manager) Solid understanding of Active Directory, Group Policy, Azure AD, and Microsoft 365 Experience with patch management for Windows 5+ yr HYBD location 21 LPA CTC

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1.0 - 4.0 years

3 - 7 Lacs

Bengaluru

Work from Office

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Application Packaging Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analyzing system performance, and ensuring that applications run smoothly to support business operations effectively. You will engage with users to understand their challenges and work towards delivering timely solutions, all while maintaining a focus on enhancing system reliability and user satisfaction.Key Responsibilities:- Create, customize, and repackage software applications line MSI, EXE, APPX, PSADT, etc for silent/unattended installation.- Develop and maintain Windows Installer (MSI) packages using tools like InstallShield, WiX, Advanced Installer, or ORCA.- Convert legacy installers (EXE, scripts) to modern deployment formats (MSIX, IntuneWin).- Troubleshoot deployment failures and compatibility issues (Application failures, dependencies).- Write PowerShell, VBScript, or Batch scripts for pre/post-installation tasks.- Implement App-V sequencing (if applicable) and MSIX packaging/modernization.- Optimize packages for Windows 10/11, Cloud (Azure/AWS) environments.- Validate packages in MECM , Intune , virtualized (VMware, Hyper-V) and physical environments.- Document packaging processes, version control, and release notes.- Mentor junior engineers and define packaging standards.Professional Technical Skills :- Expert in MSI/MSIX/APPX packaging tools in InstallShield, WiX, Advanced Installer.- Proficient in PowerShell, VB Script, and Windows Registry and File System.- Need to have strong knowledge of SCCM and Intune.- Familiarity with Windows OS internals, Group Policy, and security baselines.Addtional Information- Strong problem-solving and debugging skills.- Ability to work in Agile/Scrum environments.- Excellent documentation and communication skills.Education Details-15 years full time education Qualification 15 years full time education

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