725 Sccm Jobs - Page 22

JD for Microsoft Intune and SCCM Position Endpoint Management: Oversee and manage endpoint devices using Microsoft Intune, including the creation and maintenance of configuration policies, Windows Update rings, and Windows Autopilot configurations. PowerShell Scripting: Develop and maintain PowerShell scripts for automation and management of endpoint tasks. Group Policy Migration: Lead and execute group policy migration projects, ensuring seamless transition and minimal disruption. SCCM Administration: Manage System Center Configuration Manager (SCCM) including software update groups, patching, and application deployment. Endpoint Security: Implement and manage endpoint security measures to protect devices from vulnerabilities and threats. Incident Management: Provide L3 support for incident management, troubleshooting and resolving complex endpoint-related issues. Technical Documentation: Create and maintain comprehensive technical documentation, including procedures, policies, and configuration guides. Qualifications: Bachelor s degree in computer science, Information Technology, or a related field. Minimum of 8 years of experience in IT with a focus on endpoint management and security. At least 5 years of hands-on experience with Microsoft Intune. Proficient in the Microsoft tech stack: Windows operating systems, Autopilot, Windows Update for Business, Intune, M365, Group Policy, Entra/Azure AD, and other cloud-based platforms and services Proven experience in group policy migration and SCCM administration. Strong knowledge of software update groups, patching, and application deployment processes. Experience in endpoint security best practices and implementation. Proficiency in handling L3 incident management and providing advanced technical support. Excellent technical documentation skills. Strong analytical and problem-solving abilities. Excellent communication and interpersonal skills.

Title Department Team Location Level Endpoint Engineer III Endpoint Experience Endpoint Administration / Engineering Pune, India 3 Description Design, maintain, and monitor, a strategic, comprehensive service delivery roadmap to ensure business continuity (present and future) as they relate to the endpoint space. Develop and enforce engineering standards and models. Providing coaching to the team members. Design, maintain, and troubleshoot operating system images and task sequences in Microsoft Endpoint Configuration Manager (MECM) for a variety of physical platforms. Package and execute application deployments using MECM, Microsoft s standard installer technology (.MSI) and transforms (.MST), using industry standard tools such as Flexera AdminStudio, PSAppDeployToolkit, Advanced Installer, and Orca. Perform advanced troubleshooting on desktop/laptop related issues using industry standard tools such as ProcMon and Process Explorer. Write and maintain scripts using industry standard scripting languages including PowerShell and VBScript. Manage and troubleshoot Group Policy through the enterprise with a focus on workstation management and end user experience. Recommend and implements improvements to desktop architecture and design. Partner and collaborate with multiple technical teams (Architecture, Networking, Information Security, Support, etc.) to develop and support endpoint solutions. Investigating alternative methods to expedite the problem resolution by evaluating future technologies or process improvement. Triage and troubleshoot issues as escalated from Endpoint Support and Endpoint Administration. Participate in the identification of vulnerabilities and mitigation plan. Experience and Educational Requirements Bachelor s Degree, preferably in Computer Science, Management Information Systems or technology related field At least 10 years of experience in the IT field, 5 of which would be Infrastructure endpoint engineering related experience. Solid track record of solution development (across various domains) that deliver new technology and processes to support business needs. Successful deployment of thoughtful, effective, and timely solutions that address complex business solutions and enhance the user experience. Windows 10 Enterprise Operating system features, settings, and installation. Microsoft Endpoint Configuration Manager (SCCM), Intune, Autopilot, Jamf, and their use for managing features, settings, and configurations of Windows, Office, and third-party applications. Active Directory, Group Policy, and their use for managing user and computer objects. Ability to write scripts in PowerShell and VBScript. Familiarity with Defender, Bitlocker, etc. BIOS functions and configurations. Wire and wireless networking technologies, topologies, and basic networking concepts such as DHCP, DNS, IP Addressing, Subnets, and VLANS. Experience in virtualization technology (Citrix, VMware) and thin/zero clients for delivery.

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it , our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage an d passion to drive life-changing impact to ZS. Our most valuable asset is our people . At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. SENIOR CLOUD ADMINISTRATOR ZS's CCoE (Cloud Center of Excellence) Team builds, maintains and helps architect the systems enabling ZS client-facing software solutions. We define and implement best practices to ensure performant, resilient and secure cloud solutions. The CCoE team at ZS is comprised of analytical problem solvers coming from diverse backgrounds while sharing a passion for quality delivery — whether our customer is a client or another ZS employee. The team has presence in ZS’s Evanston, Illinois and Pune, India offices. What You'll Do: The Senior Cloud Administrator will be part of CCoE Compute Team Pune. As Senior Cloud Administrator, you will manage AWS and On-premise infrastructure for multiple environments. You will actively engage in planning, configuration, management, maintenance, and upgrade of various components related to the Private and Public cloud . Work on various activities related to planning ,configuration and management of different versions of Windows server. Responsible for migration and upgrade of Windows servers. Configure and Participate in Windows Patching and threat mitigation . Work on regular operations activities related to windows server . High level log analysis, performance reports, trend analysis, experience with ProcMon, Wireshark etc Audit IT infrastructure and publish report and manage access control Perform root cause analysis for escalated issues and provide resolution. Mentor and Train newly joined team members . What You’ll Bring: BE/B.Tech or higher in CS, IT or EE. Windows server administration experience of 3-5+ Years (especially Win 2016/2019 and Win 2022 ), specifically in AWS cloud will be an added advantage. Deep knowledge of Microsoft OS Installation, upgrades , troubleshooting, patching etc. Good knowledge in IP Addressing, troubleshooting network issues. Experienced in day to day operational issues and runtime operations in a multi-domain, multi region environment Basic scripting knowledge on PowerShell and Python Must have hands-on experience of system administration of Windows Server-side infrastructure, SCCM,Active Directory, LDAP, DNS, GPOs etc. Understanding concepts of enterprise data center technologies including Networking, Security, TCP/IP, SAN and Firewalls and how they work together. Knowledge of AWS VDI solutions like Workspace and Appstreams . Should have good communication skills and a can-do attitude. Perks & Benefits ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member. We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections. Travel Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures. Considering applying At ZS, we're building a diverse and inclusive company where people bring their passions to inspire life-changing impact and deliver better outcomes for all. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you don't meet 100% of the requirements listed above. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law. To Complete Your Application Candidates must possess or be able to obtain work authorization for their intended country of employment.An on-line application, including a full set of transcripts (official or unofficial), is required to be considered. NO AGENCY CALLS, PLEASE. Find Out More At www.zs.com

Responsibilities: * Design, develop & maintain Mac packaging solutions using App-V, Jamf & Intune. * Collaborate with cross-functional teams on application repackaging projects.

As a Packaged Application Test Engineer, you are specializing in verification and validation at all stages of the delivery lifecycle of enterprise core packaged applications. You have expertise e.g. in SAP, Salesforce, Oracle EBS and Siebel and industries such as Manufacturing, Retail, Insurance and Healthcare. - Grade Specific As a senior Packaged Application Test Engineer, you have experience in verification and validation at all stages of the delivery lifecycle of packaged applications. You have built expertise e.g. in SAP, Salesforce, Oracle EBS and Siebel and industries such as Manufacturing, Retail, Insurance and Healthcare Skills (competencies)

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes. You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs. You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations. As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives. You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of – and taking action on the problem. If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team. Key Responsibilities: Design, implement, and manage endpoint management and security tools. Ensure effective deployment, monitoring, and maintenance of endpoint protection software (e.g., anti-virus, anti-malware, encryption, etc.). Automate the deployment and configuration of endpoint security tools across the organization. Develop and maintain endpoint management processes for patching, updates, and configuration changes. Work with IT and security teams to ensure compliance with security policies, industry regulations, and best practices. Analyze endpoint security events and alerts, and provide recommendations for remediation. Troubleshoot and resolve endpoint security and performance issues. Maintain inventory and tracking of all endpoints in the environment. Assist in the development and enforcement of endpoint security policies and procedures. Collaborate with cross-functional teams (e.g., network, IT, security, operations) to ensure the seamless integration of endpoint tools. Stay up to date with the latest trends and best practices in endpoint security and management. Conduct regular assessments of endpoint health, configuration, and security posture. Create and maintain documentation related to endpoint tools, processes, and configurations. Provide support for endpoint-related incidents and requests from end-users and other IT teams. Your Future at Kyndryl Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond – taking your future to the next level. With Kyndryl, the sky's the limit. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Expertise Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. Minimun 5+ Years of experience in anakage tool. Proven experience as an Endpoint Tool Engineer, Systems Engineer, or in a similar role with a focus on endpoint security and management, mainly Anakage Automation Tool Strong experience with endpoint security tools such as Symantec, McAfee, CrowdStrike, Carbon Black, or similar. Familiarity with endpoint management systems such as Microsoft Endpoint Configuration Manager (SCCM), Intune, Jamf, or other similar tools. Experience with patch management, system imaging, and software deployment. Knowledge of endpoint security policies and industry regulations (e.g., GDPR, HIPAA). Experience working with Windows, macOS, and mobile operating systems (Android, iOS). Experience with scripting and automation (e.g., PowerShell, Bash, Python). Strong understanding of network security and endpoint threat prevention strategies. Familiarity with Active Directory and Group Policy for endpoint configuration management. Experience with monitoring and reporting tools to track endpoint performance and security status Preferred Technical and Professional Experience Certifications such as CompTIA Security+, CISSP, CEH, or other relevant security certifications. Experience with endpoint detection and response (EDR) tools. Knowledge of cloud-based endpoint management solutions. Familiarity with endpoint backup and recovery strategies. Experience with SIEM systems (e.g., Splunk, ArcSight) for security monitoring. Excellent problem-solving skills and the ability to troubleshoot complex endpoint issues. Strong attention to detail, ensuring that endpoint security and configurations are consistently monitored and optimized. Ability to work effectively in a team environment and collaborate with other departments. Strong written and verbal communication skills for documenting processes and interacting with other teams. Ability to prioritize tasks effectively and manage multiple projects simultaneously. Proactive and self-motivated approach to learning and applying new technologies Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

WApp CV: 888-464-3032 Call: 022-4614-1600 . - 3+ yrs Exp in Team Handling - 5+ yrs Exp in Desktop Support, O365 Admin, AD - Worked on SCCM, RMM Tool - Excellent English REQ - Team Management - Quality Audit - Client Reporting - Innovate & Motivate . Required Candidate profile No Career Gaps ** Excellent English Comm Excellent Team Handling Skills Capable of Multi-Tasking Permanent WFH Must have laptop & Wi-fi Night Shift Graduate WApp: 888-464-3032 Call: 022-4614-1600

WApp CV: 888-464-3032 Call: 022-4614-1600 . - 3+ yrs Exp in Team Handling - 5+ yrs Exp in Desktop Support, O365 Admin, AD - Worked on SCCM, RMM Tool - Excellent English REQ - Team Management - Quality Audit - Client Reporting - Innovate & Motivate . Required Candidate profile No Career Gaps ** Excellent English Comm Excellent Team Handling Skills Capable of Multi-Tasking Permanent WFH Must have laptop & Wi-fi Night Shift Graduate WApp: 888-464-3032 Call: 022-4614-1600

Job Title: L1 Service Desk Engineer. Location: Cadence Design Systems, Bangalore. Reports To: Service Desk Shift Lead. Job Overview: The L1 Service Desk Engineer is the first point of contact for end-users seeking technical assistance. This role involves providing support and troubleshooting over voice, chat and email, including password resets, software installations, and resolving software issues. The ideal candidate should have excellent communication skills, a strong understanding of computer systems, and the ability to work under pressure. Key Responsibilities: • Log, categorize, and prioritize incoming incidents and service requests via phone, email, and chat. • Provide first-level support for basic technical assistance, including password resets, software installations etc. • Maintain clear and concise communication with end-users, keeping them informed of the status of their requests. • Escalate unresolved issues to L2 or appropriate teams within expected timeframe. • Document/Update the solutions and knowledge base articles for future reference (5 documents per week). • Ensure all tickets are resolved within the agreed SLA (Service Level Agreement) and timely follow up with users to ensure satisfaction. • Ensure compliance tickets are being addressed on priority and are resolved within 5 working days. • Hands-on experience on One Drive, Intune, Teams, and O365 applications. • Experienced in MAC OS X Mojave, High Sierra, and Catalina. • Deploying remote installation software. • Basic knowledge of SCCM • Good Knowledge of VPN and Network devices. Qualifications and Required Skills: • Bachelors degree in computer science, Information Technology, or related field, IT-related certifications (e.g., CompTIA A+) are a plus. • 0-2 years of experience in a technical support role. • Strong verbal and written communication skills with US accent • Excellent Customer handling skills. • Excellent problem-solving skills. • PC support, a basic understanding of networks, good knowledge of MS suite of products like MS Office, Outlook etc. • Basic understanding of Windows and Mac OS. • Comfortable to work in 24/7 environment, motivated to work in a fast-paced environment and handle multiple tasks simultaneously. • Good understanding of operational frameworks like ITIL and operations process

Number of Openings 1 ECMS ID in sourcing stage 528151 Duration of Contract 5 years Total Yrs. of Experience 10+ Relevant Yrs. of experience 10+ Detailed JD (Roles and Responsibilities) Key Responsibilities: Design, deploy, and standardize medium to large-scale SCCM environments (single to multi-tier sites). Manage Inventory, Software Distribution, Patch Management, and Image Management using SCCM. Develop and maintain custom deployment scripts (VBScript, Batch, PowerShell) for automation and compliance. Create, import, and manage Applications and Packages in SCCM. Build and troubleshoot OSD Task Sequences, including: WIM creation and capture Application deployment at build time UDI splash screen design HW driver import User State Migration (USMT) Coordinate application packaging, testing, and releases. Install, configure, and troubleshoot Distribution Points and SCCM infrastructure components. Manage Client Health across environments and resolve escalations from L2 support teams. Troubleshoot SCCM logs (client/server side) to resolve deployment and configuration issues. Implement Security Patch Management and Windows Update strategies through SCCM. Plan and administer Patch Management lifecycles. Create SCCM canned reports, SSRS dashboards, and custom SQL queries for inventory and compliance tracking. Support Mobile Device Management (MDM) integration where applicable. Provide timely documentation, status updates, and end-user support as needed. Soft Skills: Strong communication and documentation skills Proactive and detail-oriented Team player with the ability to lead initiatives when required Mandatory skills Required Skills: Deep knowledge of Microsoft SCCM/MECM Strong understanding of Windows 10/11 imaging technologies and imaging engines Hands-on with: Application creation and deployment OSD imaging and task sequencing Client health management and troubleshooting SCCM logs, SQL queries, and reporting Experience with Scripting (VBS, Batch, PowerShell) Strong problem-solving skills and ability to handle escalated incidents Experience coordinating with cross-functional teams for planning and solution design Desired/ Secondary skills Experience with Intune or MDM platforms ITIL or Microsoft certification in SCCM or Endpoint Configuration Manager Experience in retail or enterprise-scale environments Domain Retail Client Name MMS-MediaMarkt Saturn Max Vendor Rate in Per Day (Currency in relevance to work location) 12,000 INR/Day Delivery Anchor for tracking the sourcing statistics, technical evaluation, interviews, and feedback etc. Saranya, Manasa Client Interview / F2F Applicable Client Interview -Yes Work Location Offshore Start date immediately WFO/WFH/Hybrid WFO Hybrid BG Check (Pre/ Hybrid/ Post onboarding) Post Onboarding Is there any working in shifts from standard Daylight (to avoid confusions post onboarding) YES/ NO CEST Working hours

Number of Openings 3 ECMS ID in sourcing stage 527145 Duration of Contract 6 Months Total Yrs. of Experience 8 - 10 years Relevant Yrs. of experience 8 Years Detailed JD (Roles and Responsibilities) Strong knowledge and experience on SCCM and Intune package creation using InstallShield. And good experience package troubleshooting. Good experience in PowerShell scripting for automating of manual tasks and packages. Good experience in troubleshooting of issues in Intune client and server components. Good knowledge in windows client OS. Ability to understand problem statements and convert them to solutions. Ability to standardize process and regularly review them. Extensive troubleshooting experience on Software Distribution and diagnose client issues. Experience in troubleshooting Windows 10/11 OS and SCCM/MDM agents Mandatory skills Installshield, Intune package conversion, Powershell script, Package deployment using SCCM and Intune and Extensive troubleshooting experience. Desired/ Secondary skills VBScript, SCCM and Intune Domain Application Packaging with InstallShield and Intune Max Vendor Rate in Per Day (Currency in relevance to work location) Max 9000 INR/ Day Delivery Anchor for tracking the sourcing statistics, technical evaluation, interviews, and feedback etc. Sandeep P Sandeep_P02@infosys.com Client Interview / F2F Applicable NA Work Location Offshore Start date ASAP WFO/WFH/Hybrid WFO Hybrid WFO BG Check (Pre/ Hybrid/ Post onboarding) BGC completion should be Post onboarding. Is there any working in shifts from standard Daylight (to avoid confusions post onboarding) YES/ NO Yes

Role responsibilities Proactively monitor system health and take corrective action before problems occur. Ensure regular System Monitoring Health Checks Ensure all the critical system backups. Bring in pro-active measures to measure system performance. Deliver on the Uptime Availability Targets Manage Incidents and Problems as per set SLAs. Responsible for backup, restoration, refresh Responsible for upgrade, service level upgrade, kernel upgrades and firmware upgrades. Perform root cause analysis on unplanned outages and implement measures Implement monitoring tools. Deliver services to business as per the SLA. Manage outsourced IT partners. Keep abreast of latest developments in the area of specialization. Document and institutionalize best practices. Maintain technical SOPs. Ensure regular System Monitoring Health Checks Hands-on technical depth analysis, problem-solving techniques and participation for complex infrastructure implementation, system upgrades and operational troubleshooting. System Performance Optimization Ensure landscape performance KPIs and success criteria are established and followed for the landscape, relevant teams in Landscape and services are coordinated accordingly. Manage the landscape performance KPI monitoring process and ensure KPIs are measured correctly. Where necessary, initiate and manage projects to keep the KPIs in agreed scale and even plan for further improvements in a proactive manner, engage necessary resources. Gather detailed information on where KPIs are not met facilitate responsive actions which may then be transformed into improvement projects. Work with all levels of contacts from cross functional teams for further enhancing the KPIs and system performance. Ensure strict Governance to keep the performance of the systems to acceptable levels of performance across the landscape. Housekeeping Periodically check and schedule the housekeeping activities like archiving as per retention policy. Ensure housekeeping jobs are running as scheduled and new jobs are put into process as needed, ensure other housekeeping actions are also planned and taken as well, Ensure that improvement activities are carried out according to landscape methodology, agreed design, security and performance criteria and General IT controls. Resilience and Availability Bring in or operate pro-active measures to measure service performance. Plan for and ensure Proactive Application maintenance to prevent unplanned disruption due to incompatibility of software versions incomplete/untested release packages Ensure high availability of Applications to the Dalmia business by designing and deploying high quality maintenance plans, covering backup, archiving, housekeeping, health checks, job runs, administration, etc. Ensure minimal business disruption . In case of a disruption, resolve the issue and the root cause with less downtime Compliance sustainability and integrity Review Compliance Status and take necessary action to mitigate any non-compliance as identify. Conduct all operation of function, ensuring social responsibility and accountabilities by following the company guideline of the same. Review activity under control and take action to make the same sustainable as per the company sustainability principle. Be responsible for ethical operation under his control. Be responsible for prevention, detection and reporting of bribery and other forms of corruption including breach of code of conduct and other company regulation. Avoid all such activity that could lead to or imply breach of code of conduct, anti-bribery and anti-corruption etc. Immediately report any incidents related to social responsibility violations and anticorruption / Anti Bribery process deviation Educational Qualifications Engineering Graduate from reputed institute (Computer Science / Information Technology) Bachelors in computers applications / MBA (IT) from reputed Institute. Diploma / Certification in Information technology infrastructure library (ITILV5) Certification in Windows / Exchange / SCCM. Certification in AWS / Azure Work Experience At least 2-3 years working experience in manufacturing organization candidate and should have worked at least in one Microsoft 365 implementation. Minimum 10 years of experience Exposure to Multi Site environment Hands on working knowledge in IT service delivery following framework of ISO/IEC20000, ITILV5 COBIT5 Knowledge and skills Must have thorough knowledge of networks and cloud computing, proficient in Microsoft Windows software, including server, Linux, office 365, antivirus, end point security, basic networks and troubleshooting. Knowledge and hands on experience in SCCM, Remote Desktop Support, Password management, active directory, VMWare, etc. Access system performance recommend improvement. Proficiency in IT supplier co-ordination to a high level of competency including KPI/SLA reviews, reporting and performance troubleshooting and contract reviews. Skills and academic qualifications Educational Qualifications Minimum Qualification - Bachelors in computers applications / MBA (IT) from reputed Institute. Functional Skills Technical Skills required - Hands on working knowledge in IT service delivery following framework of ISO/IEC20000, ITILV5 COBIT5 Relevant and total experience Total Number of experience required - Minimum 10 years of experience

Accelleron 24x7 global service desk is looking for high caliber IS Support Specialist who provides defined services to the internal customers with best quality in the most efficient way. An IS Support Specialist endeavors to continuously improve upon the process & delivery of IS Support to Accelleron Turbocharging IS users across the global by helping users on issues which are escalated by IS support analyst or directly assigned to them , with the aim to meet the expectation of users and provide harmonious and delightful services to internal customers across the globe from India. Your responsibilities Receives requests and incidents escalated from tier 1/scheduled work. Works to resolve technology issues that require deeper knowledge. Identifies trends in incidents to support problem management. Ensures prompt service response through the monitoring and management of the intake of all incidents and support requests through all accepted channels (phone, email, ticket system/web portal, walk up). Determines impact and urgency of an incident and support request to determine priority. Conducts initial triage/troubleshooting on a wide range of technology issues. Escalates unresolved requests and incidents to higher tiers. Provides deskside support. Build and maintain advanced skillset/knowledge in troubleshooting, infrastructure, and application suite. Provide L1 and L2 support to User Globally. Assign Access to Share mailbox, Distribution list, security group in Azure AD Able to resolve Office365, Network, login , DNS related issue . Deploy windows update and application using SCCM servers. Should create New Users in Active directory and assign license into Office365. Knowledge sharing, including training tier 1 employees and cross-training peers. Author, edit, and QA knowledgebase articles. Your background B.Tech / B.E., BCA, MCA Firm attitude towards delivering end-to-end high-quality services and customer satisfaction. Expertise on supporting at least one of these: O ffice 365, A ctive Directory , Network Troubleshooting, Azure AD, Remote Desktop Troubleshooting, SCCM , Firewall . 5 + years of work-experience in IS Support helpdesk as L2 support, preferably using an ITSM tool. Good on verbal-written communication (English). Shift work would be required . Should have good interpersonal skills and be able to deal and respect different cultures across the globe. Your Benefits Attractive compensation & benefits Employee Assistance Program Global parental leave program Flexible working model We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website accelleron.com . Accelleron Data Privacy Statement: accelleron.com / privacy-notice / candidate

Domain Application Packaging with InstallShield and Intune Mandatory skills Installshield, Intune package conversion, Powershell script, Package deployment using SCCM and Intune and Extensive troubleshooting experience. Detailed JD Strong knowledge and experience on SCCM and Intune package creation using InstallShield. And good experience package troubleshooting

Required Skills Technology | Network Monitoring Tools | Traverse Domain | IT in Banking | Customer Support Behavioral | Aptitude | Communication Technology | Network Monitoring Tools | Solarwinds Behavioral | Aptitude | Information Processing Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | IT Certifications | Microsoft Certification | Microsoft Windows Server Networking Fundamentals Details: 1. SCCM Administration - Working knowledge of SCCM administration and related dependent components like AD, DNS, BitLocker, Group Policies etc. 2. Patch Management: a. Deployment of monthly updates on every patch Tuesday following the Change process b. Provide the patching status report to the customer 3. Software Distribution: a. Deployment of application versions to keep the devices complaint b. Provide the deployment status report to the customer 4. Hardware and Software Inventory: a. Generate hardware and software inventory reports as per the customer requirements 5. Configure features Asset intelligence, DCM, Reporting 6. Manage and administer the client settings, system discoveries, collections, boundaries and bandwidth settings etc. 7. SCCM Client installation on Servers and Desktops 8. Hands on experience on fixing SCCM/Packaging related issues on End User Windows 10 devices 9. Expertise in Windows Batch Scripting 10. Windows 10 Autopilot 11. Create and Manage Windows 10 Image with customizations, LTI and ZTI 12. OS upgradation - In-place upgrade and Feature Upgrade 13. Troubleshoot OSD Task sequence errors 14. Monitor and troubleshoot the SCCM infrastructure components and client health issues 15. Monitor and Troubleshoot: a. Monitoring the daily health of SCCM infrastructure components and client issues b. Troubleshoot failed SCCM components and clients c. Troubleshoot failed Software and Patch Deployments 16. Backup and Maintenance - Knowledge on the SCCM site backup and Maintenance tasks 17. Incident and Service Request Management - Monitor the ticket queue and act up on the reported incidents on a daily basis 18. Address the tickets escalated from L1/L2 team 19. Manage and lead team of L1/L2 Technical Skills: In-depth hands-on experience on any two of SCCM, SCOM, Traverse, SolarWinds, ManageEngine, Nexthink etc.,

> Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: UxM - NexThink. Experience: 3-5 Years.

> Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Application Packaging - Windows. Experience: 3-5 Years.

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it , our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage an d passion to drive life-changing impact to ZS. Our most valuable asset is our people . At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. ZS IT S upport teams are aligned with the company’s business strategy and operating model and aims to provide its 10,000 plus employees and their clients the right tools and information for high performance. The IT organization focuses on providing products and services to ZS to ensure successful business outcomes. This involves providing a scalable, sustainable and reliable IT infrastructure, customized applications, messaging and collaboration products, Business Intelligence and Database administration support along with a reliable 24*7 uninterrupted high-quality technology support services. TECHNICAL SUPPORT ASSOCIATE T echnical Support Associates support the work activities of the Network Administrator, maintaining a user environment consisting of laptop and desktop computers running the standard suite of business applications. What You’ll Do Provide first-level troubleshooting support for software, hardware, and network-related issues. Respond to and resolve user queries via call, email, and ticketing systems. Install, configure, and update computer systems, applications, and peripheral devices. Assist in diagnosing and resolving network connectivity problems. Document and track support requests, ensuring timely follow-up and resolution. Escalate complex technical issues to higher-level support teams when necessary. Provide guidance and training to users on software applications and best practices. Maintain and update IT support documentation, including FAQs and troubleshooting guides. Ensure compliance with IT security policies and procedures. Understanding of iOS and Knox android devices. Collaborate with the IT team to improve system performance and user experience. What You’ll Bring Bachelor’s degree in computer science, Information Technology, or a related field (preferred). Strong knowledge of Windows, macOS operating systems. Familiarity with networking, Active Directory and SCCM concepts (TCP/IP, DNS, DHCP, VPN, etc.). Experience with troubleshooting hardware components such as desktops, laptops, mobile devices and printers. Basic understanding of IT security tools Excellent problem-solving and analytical skills. Strong communication skills, both written and verbal. Ability to work independently and in a team-oriented environment. Willingness to work in a rotating shift schedule, including weekends if required. Perks & Benefits ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member. We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections. Travel Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures. Considering applying At ZS, we're building a diverse and inclusive company where people bring their passions to inspire life-changing impact and deliver better outcomes for all. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you don't meet 100% of the requirements listed above. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law. To Complete Your Application Candidates must possess or be able to obtain work authorization for their intended country of employment.An on-line application, including a full set of transcripts (official or unofficial), is required to be considered. NO AGENCY CALLS, PLEASE. Find Out More At www.zs.com

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it , our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage an d passion to drive life-changing impact to ZS. Our most valuable asset is our people . At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. Associate - TAC (Technical Assistance Centre) We seek TAC Associates to join our WTC office in Pune, India. TAC Associates handle 1st level support on calls/emails/chats from ZS offices worldwide in a user environment consisting of PC/MAC running the standard suite of business applications. What you'll do Troubleshooting IT-related issues for a user population of ZS employees and clients using ZS proprietary software via telephone and remote access. Provide L1 Technical Support for the Windows/MAC machines, printer ZS proprietary software. Diagnose and resolve technical issues related to operating systems, applications, and hardware Familiarity with basic networking concepts and protocols. Common query topics include - VPN, Outlook (and other O365 Apps and Services), Active Directory and Exchange, Network Connectivity, Software Installation (using SCCM and Privilege Management), File Server and File Share access, FTP, Application specific issues, Intune Support & Management etc. Handling administrative tasks such as tracking TAC calls/chats, timely follow up of all assigned tickets in your bin until closure, re-assigning tickets to the relevant L2 teams and following up via emails as required, assisting with organizational efforts, maintaining chargebacks for licensed software etc Additional TAC projects/tasks as assigned based on performance. What you'll bring Strong oral and written communication skills Ability to approach problem-solving methodically and analytically Bachelor's degree required, Master's degree desirable 1-2 years of relevant experience in Customer Support, or preferably IT Helpdesk / Service Desk Strong customer service orientation Professional appearance and demeanor, with ability to exercise good judgment and discretion Ability to work varied hours, enabling support in a 24/7 environment A+ certification or Microsoft Certified Systems Administrator (desirable, not mandatory) Experience with Service Now tool (desirable, not mandatory) Certification in ITIL or similar framework. Perks & Benefits ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member. We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections. Travel Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures. Considering applying At ZS, we're building a diverse and inclusive company where people bring their passions to inspire life-changing impact and deliver better outcomes for all. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you don't meet 100% of the requirements listed above. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law. To Complete Your Application Candidates must possess or be able to obtain work authorization for their intended country of employment.An on-line application, including a full set of transcripts (official or unofficial), is required to be considered. NO AGENCY CALLS, PLEASE. Find Out More At www.zs.com

We're hiring a Security Infrastructure Engineer with expertise in ForeScout NAC, SCCM, Entrust PKI, and audit support. Manage endpoint security, network access, and certificate ops while ensuring compliance in a dynamic, tech-driven environment.

BMC Helix Intelligent Automation DeveloperExperience : 6-8 Years Job Description Self-motivated with a proven track record in professional services/ implementation in the IT Service and Operations space Must have strong ITSM/ ITOM domain knowledge Hands-on expertise in one or more ITPA technologies such as - ServiceNow Orchestrator, BMC Atrium, OpenText OO, HP OO, Red Hat Ansible Tower Hands-on with integrating automation solutions with AIOps platforms such as BMC Helix Operations Manager, Splunk. Dynatrace, AppDynamics, MoogSoft. Hands-on implementing automations for Service Requests, Incidents, CRs or Maintenance activities as part of Managed services PowerShell, Python and Bash scripting and application development experience Experience of implementing custom or platform driven AI/GenAI automation solutions Experience of cloud native technologies across hyper scalars AWS, Azure & GCP Understanding of Infrastructure and application managed services and experience to position & implement automation levers Experience in Microsoft and Unix/Linux based Infra Management Applications like Windows, Active Directory, Exchange, Skype/Lync, SCCM and SCOM technologies.

Experiecne-7+ Yrs Job Description Self-motivated with a proven track record in professional services/ implementation in the IT Service and Operations space Must have strong ITSM/ ITOM domain knowledge Hands-on expertise in one or more ITPA technologies such as - ServiceNow Orchestrator, BMC Atrium, OpenText OO, HP OO, Red Hat Ansible Tower Hands-on with integrating automation solutions with AIOps platforms such as BMC Helix Operations Manager, Splunk. Dynatrace, AppDynamics, MoogSoft. Hands-on implementing automations for Service Requests, Incidents, CRs or Maintenance activities as part of Managed services Advanced PowerShell, Python and Bash scripting and application development experience Experience of implementing custom or platform driven AI/GenAI automation solutions Experience of cloud native technologies across hyper scalars AWS, Azure & GCP Understanding of Infrastructure and application managed services and experience to position & implement automation levers Experience in Microsoft and Unix/Linux based Infra Management Applications like Windows, Active Directory, Exchange, Skype/Lync, SCCM and SCOM technologies.

Experience: 3 to 6 Years Location: Balewadi Highstreet, Pune Mode: Hybrid Skills and Requirements: Strong automation approach and continuous improvement Zero incident approach Must Have At least the following skills are required In depth knowledge of working with Nexthink and DEX Experience in the automated management and provision of workstation systems notebooks and VDIs based on MS Windows mobile devices and Macbooks Basic understanding of infrastructure In depth know how in the operation of the operating systems used and their implementation in the environment and the way of software packaging for workstation systems and their distribution Understanding of IT service management practices ITSM or ITIL Knowledge in data analysis and surveys Deep skills in developing and implementing automated solutions for identified deviations Excellent communication skills Willingness to work across the company and not stick to isolated structures Willingness to take responsibility for a problem and get to the bottom of it Fluent in English both written and verbal

Summary Responsible for IT Lifecycle Management process for Cloud and Infrastructure Services (CIS) to support strategical planning, deploying, managing, maintaining, and retiring hardware and software assets throughout their entire lifecycle. This role involves the oversight and coordination of all activities related to the lifecycle management of IT assets in scope for CIS team under Infrastructure & End User Services (IES) About the Role Job Description Roles and Responsibilities : 1. Asset tracking and inventory management: Maintaining accurate inventory records of all IT assets, including their location, ownership, and status in CMDB. 2. Asset maintenance and support: Coordinating with all the CIS teams for timely planning the maintenance, upgrades, of IT assets to ensure optimal performance and minimize downtime. 3. Risk mitigation: Assessing and managing risks associated with IT assets, compliance issues, or technology obsolescence. Anticipate reduction of ageing OS / DB / Hardware technology and drive removal of legacy / unsupported OS, DB and Hardware with close liaison with Application Management teams via remediation campaigns. 4. License management: Tracking software licenses, ensuring compliance with licensing agreements, and managing license renewals. 5. Cost optimization: Analysing the total cost of ownership for IT assets and identifying opportunities to reduce costs through efficient lifecycle management practices. 6. Documentation and reporting: Maintaining comprehensive data for IES CIS teams for all in scope IT assets, and processes, as well as generating regular reports for relevant stakeholders. 7. Execute assigned tasks within given timeframes, prioritize work effectively, and manage multiple responsibilities simultaneously. Required Skills : Prior experience working in IT Asset Management, Hardware and Software Asset Management expertise, project management skills, and familiarity with IT governance frameworks such as ITIL. Familiarity with ServiceNow CMDB, SCCM, BMC ADDM, USU License Manager, applications will be essential. Able to write the technical/user documentation. Able to adapt to a fast-paced work environment with minimal supervision. People person and should be able to manage stakeholders engagements. Proficient in using project management skills and productivity tools like MS Office (Power point, Excel, Visio, PowerBI) and MS Project etc. Basic Qualifications : Bachelor s degree in computer science, Information Technology, or any other equivalent field. Minimum 5 years of work experience in IT Asset Management, Software Asset Management expertise. Fair understanding of IT infrastructure and cloud computing concepts and technologies, preferably with practical experience working with one or more cloud platforms (AWS, Azure, GCP). Excellent English communication skills (both written and verbal) Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients lives. Ready to create a brighter future together? https://www. novartis. com / about / strategy / people-and-culture Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork. novartis. com/network Benefits and Rewards: Read our handbook to learn about all the ways we ll help you thrive personally and professionally:

JumpCloud is looking for a Senior Product Manager to help drive our device management roadmap for Apple devices and help own the future of device management at JumpCloud. You will own one or more product feature areas around systems insights, directory insights, and device management and be responsible for meeting KPIs and objectives. Responsibilities: Engage cross-functional stakeholder groups inside the company and work with customers to ensure our products to meet or exceed current and future needs Collaborate closely with Software Architects, user experience and research, marketing, business analytics, and other cross functional teams to define products with great customer experience Lead and complete efforts in defining outcomes, epics, user stories, business/technical requirements and apply customer knowledge to the software development process. Alignment of the roadmap and application of our KPIs across products, as well as oversee execution and key outcomes related to device management for all our supported platforms. Communicate the product vision by driving outbound communications around the product, as well as communicate to senior leadership across the Company, and customers around the World, through written and verbal efforts. We re looking for: Ideal candidate has 5+ years of Product Management experience directing strategy and execution of SaaS, Enterprise or security products and/or 10+ years in IT Management 8+ years of increasing responsibility in related roles. Experience with Unified Endpoint Management, specifically in managing Apple ecosystem of products, including Macs, iPhones, and iPads Good knowledge of IT-related technologies such as osquery, compliance standards (NIST, CIS, SOC2, HIPAA), MDM, UEM or software management, threat detection, and cybersecurity. Domain knowledge in security (Ex: Zero Trust, IAM, User Directories, Software defined perimeter, security policies etc.) Solid understanding of end user device management technologies (i.e., VMware Workspace One, Apple Business Manager) Experience developing products and services for Apple environments is a differentiator. Migration experience from SCCM to Intune Microsoft Endpoint Manager, including co-management and hybrid configurations Self starter with drive and demonstrated ability to execute and deliver product and achieve objectives in an innovative and fast paced environment. Track record of driving impact in a cross-functional, highly collaborative environment that releases software often. We are looking for someone who can ship products. Swift, high-quality decision making and prioritization, informed by customer and market data, but balanced with pragmatism and vision. Excellent communication skills across all mediums (visual, written, verbal) that inspire teams, simplify complex technical concepts, and bolster your decisions with focus and clarity. Passion to be successful in startup and high growth environment