Salesforce Architect

Role Overview

• Lead end-to-end architecture and solution design for Sales Cloud, Service Cloud, and Experience Cloud implementations.
• Translate complex business requirements into scalable, secure, and high-performing Salesforce solutions.
• Collaborate with client stakeholders, business analysts, and delivery teams to define technical solutions and architecture.
• Design data models, integration patterns (REST/SOAP APIs, middleware), and security frameworks compliant with BFSI and manufacturing industry standards.
• Provide technical leadership during presales, discovery workshops, and project delivery.
• Ensure adherence to Salesforce best practices, including governance, code quality, and platform limits.
• Guide development teams during build and deployment phases; conduct design/code reviews and performance tuning.
• Stay up to date with Salesforce platform innovations and roadmap.

Required Skills & Experience

• Deep expertise in Sales Cloud, Service Cloud, and Experience Cloud (Community Cloud) implementations.
• Strong experience designing solutions for BFSI clients (e.g., lending, insurance, capital markets) and Manufacturing organizations (e.g., sales ops, dealer networks, service operations).
• Minimum 3 full-cycle implementations in either domain, preferably for enterprise customers in India.
• Strong knowledge of Apex, LWC, SOQL, Flows, Process Builder, and Experience Builder.
• Integration experience with ERP, core banking, insurance systems, and manufacturing execution systems (MES) using Mulesoft or similar middleware.
• Hands-on experience with Security & Compliance frameworks applicable to BFSI (e.g., RBI guidelines, ISO, data residency).
• Salesforce Application and System Architect certifications (preferred); minimum Platform Developer I and Salesforce Administrator certifications.
• Experience working in Agile/Scrum environments with onsite-offshore delivery models.

Preferred Qualifications:

• Salesforce Certified Technical Architect (CTA) highly desirable.
• Experience with DevOps tools (Gearset, Copado) and Salesforce Industries (Vlocity) a plus.
• Exposure to Data Migration tools and techniques (Dataloader, ETL tools).
• Experience working with Indian enterprise clients across Tier-1 cities and regulatory environments.

Soft Skills

• Excellent communication and stakeholder management skills.
• Proven ability to lead cross-functional teams and drive complex engagements.
• Customer-centric mindset with strong problem-solving skills.
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